I purchased an Amazon Local deal for 5 laser treatments from Back To Young for $90. When i called to make appointments, the staff was somewhat unprofessional on the phone; although not very shocking.
I was told that the laser technician just uses the office and has her own "book" and that the receptionist "can't see the book." I left my name and number. After playing phone tag it took over 4 weeks to get an appointment made. If I had not prepaid for these services, they would have lost me right then.
I was already disappointed in the communication and the fact that I wasn't getting services from the doctor and company that I had researched, but someone who "just uses the facility" as i was told by the receptionist.
When i arrived on time, I had to wait a bit; again not unusual. However, when I was brought into the exam room I was told right away that my Amazon deal was going to expire in 2 months. I said I understood, and that I was here to start using the package that I prepaid for. I was then told that was not correct- i had to have all 5 treatments done BEFORE the expiration of the voucher. I read the voucher to the technician where it said the VOUCHER had to be redeemed and appointment made, not the TREATMENTS themselves. it said nowhere that all treatments had to be preformed in that timeframe.
I was then told by the technician how much money she was losing on the Amazon Local deal and that other people how had the same "misunderstanding" as me "just understood" afte she explained. It was very apparent that she regretted offering this promotion and was not interested in fulfilling it; and suggested several times that I call amazon for a refund rather than her honoring what the voucher had been very clear in offering.
I left the office and called Amazon Local and explained that the technician had said that ALL SERVICES needed to be preformed before the voucher expired. Amazon Local looked up the promotion and said that she was NOT CORRECT, I was PREPAYING for services, and as long as I redeemed the voucher within the time stated in the promotional contract, the services were still valid. they were very helpful and refunded my money.
I went back into the office to let the technician know- that I had my money refunded, and if anyone else came in with the same issue that she could let them know... and she responded "that's why Amazon holds money back from us. so when people aren't happy they can give them a refund. they take 50%, the doctor takes 50% and i am working for free."
What a waste of my time and gas. read more
