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Bac Outdoor Leisure

5.0 (1 review)

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11 years ago

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Sports Direct

Sports Direct

2.0(1 review)
3.6 mi

This shop is based in the Kingsgate Centre in Huddersfield…read more You have to access Sports Direct via a lift / escalator / stairs and inside they have all your sport clothes & shoes and also sporting equipment such as golf clubs, footballs, tennis rackets etc. Everything is of a reasonable price. Customer care and organisation was not part of their 'employee handbook'. Where some of the staff are really nice and helpful, others are the complete opposite. I went in the other day to exchange some shoes I had bought for my daughter, I was told that I had to go and get a pair I wanted and then come back to exchange them, fair enough so I went on my way. Of course they'd completely rearranged the shoe department and I was running around like a headless chicken trying to find these damned shoes, so I ask an employee to help me. He looked at me and then pointed........POINTED! That's all he did! Didn't even say a flamin' word to me! So off I went to look through the tower of boxes. I find the shoe I want and underneath the shoes you go down the tower of boxes to find the size you require. I find the size, so I do a bit of 'Giant Jenga' to get this box out safetly without the whole thing crashing down and I manage with success :D Proud moment lol. I open the box to find that it's not the same shoe grrrrr. I read every box in the section and not a single one is in white even though the display shoes are showing white ones (Not the size I want). All throughout the shoe section this happens! You find a shoe and you expect the boxes below to contain it. NOPE The organisation of stock is terrible and I go in there WANTING to rearrange it all! I ask the employee at the till and ask him if he can find the certain shoe I'm after on his computer but he tells me they can't do that, it's not how their system works.........We are in the 21st century aren't we? I thought that was what computers were there for - files, stock, till use etc? I find a different pair and I have to pay extra for them and I explain to the man at the till about the way the other employee just 'pointed' for me and he just looks at me blankly.....? I'm confused lol. At the end of the transaction he does tell me that employees shouldn't just point and should be more helpful but nothing was done and he didn't ask who it was. Trainers are bad quality too, infact I later find a simular pair that I wanted in Priceless Shoes! Typical!

Bac Outdoor Leisure - sportgoods - Updated May 2026

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