Yes they are wonderful with my son very patient and really care about my sons well being !!!! Thank…read moreyou so much!! Lynette

I want to tell you about Ana I'm so very appreciative of her because of her knowledge positivity…read moregoal oriented lady she helps me with my mental state of mind also she gives me good coping skills I will miss her badly. She is one in a million lady.

From the first time I walked in to the last time I walked out, I actually felt cared for and just…read moreby the staff who is absolutely amazing and selfless but by the other client's as well, and I can't say enough about my case manager Brandee she's someone that loves her job and it shows, so if your looking for a safe place to get sober and educated call Touchstone .

I have a lot of experience at these facilities. From Betty Ford in Palm Springs to Dreamlife in…read morePennsylvania to SRC County run rehab in Ceres and many others....hey still trying 1 thing I had to do was take the staffs advice and continue care after 30 days. I went into this 100% committed to the process. I was coming off of fentanyl and meth and alcohol so I knew I was in for it. The withdrawals were going to be severe. I have never went to a rehab to where the meds were mismanaged. Example one night the lady working there gave me a full pill and she was supposed to to cut it in half because the dose called for half the mg that came in the pill. She realized what she had done once she gave the pill to me and she was signing off the binder. There was nothing to eat. And the staff didn't cook. I was told we would be made breakfast lunch and dinner and there was even a menu or schedule of meals posted on the fridge however the only time a meal was made was when a client made dinner for other clients. This is unacceptable because people coming down from drugs and or alcohol need nutrients and good meals to recover. Even if I wanted to make my own food I had to sift through half expired food. I drank expired milk while I was there. sick clients had to cook our own meals. Again the meds were a BIG issue because they had no formal medical training except a cert online and were distracted and made many mistakes with clients medication the short two weeks while I was there. The second day I was there I remember feeling terrible and the person let me pop my meds out and I'm an addict so of course I popped two instead of 1 ADIVAN out of the package and took them without the person "giving me the meds" noticing. Us addicts will come up with tricks so you need to administer meds and not let the client do it. I have trauma from this next issue with the rehab. It was a Friday April 4th at 7am ish and I had came in on Wednesday April 2nd approximately 3pm (hadn't been even 2 full days since my last fetty use). I was very upfront and honest and told them I was using up to 3 grams of fetty a day. That Friday less than 2 days since my last use another untrained employee came into my room and brought my meds to my bed as the withdrawals were just starting to set it. I was brought an 8mg suboxone film and while still half asleep not even 48 hours after I arrived the untrained employee put the sublingual film on my tongue. I went back to sleep (I am not new to suboxone, I took them for 3 years prior to coming into treatment)I woke up about 2 hours later dying of pain. I went into precipitative withdrawal brought upon by the nalaxone in the suboxone. They had to call an ambulance and I spent 5 agonizing days in Clovis hospital where they treated me like I was trash. I could not get a nurse to help me. I went # 2 in my pants and sat in it for 10 hours while in the worst pain in my life. I was alone and no one from Touchstone was there with me.....when THEY were the reason I went into precipitative withdrawal to begin with. They tried to say it's hard to tell when to give suboxone with fetty. Liar. I was just at a different rehab called Align in Sonoma Ca and they waited 4 days before they gave me MAT medication, then slowly gave me 1mg Subutex then an hour later gave me another 1 mg Subutex (no nalaxone in it) Then after making sure my body could handle it they gave me a full 8 mg Subutex to help with the withdrawals and then would eventually put me on suboxone (w/nalaxone). Kenny discharged me while still in detox w/out warning at 2am after administering 200mg of Seroquel, then lied about a CA law not letting me have subs to take home. They not only destroyed my prescription I brought in of subs but they also kicked me out by calling the cops because Kenny didn't want me to take a pic of the fridge in the shape it was in with expired food, hardly anything to eat no dates. Guess what Kenny I just brought home 19 day supply of Subs from Align Liar, he set me up to relapse, I should seek a lawyer and sue. U owe me $1300 I paid deductible. -Lynette

ARE YOU WANTING CHANGE? ARE YOU SCARED?…read moreARE YOU STRUGGLING? I said yes to all.... I am now grateful for a group of people striving towards a common goal. 1st steps staff are not career driven, they are purpose driven. Purpose of saving lives one gathering at a time , one class at a time, and most importantly one heartfelt relatable story at a time. The first step into their front door started with a warm welcoming followed with the staff working with my schedule, allowing me to continue being productive, not tampering with my emotional state creating additional triggers. They are solution based! As a lost soul, drinking as an alcoholic for 31 years, while attempting various programs, destroying relationships, and needing change... Finally something worked!!!! The notable staff..... Kim, a friend, a mentor, a leader, a hand out for help, a genius, a warm heart, has been an element of the glue that has kept me stuck in sobriety. My wife looks forward to her words of encouragement and wisdom. Kim I respect tremendously, I'm so happy she has been placed in my life. Sue, soft composition and passion for spirituality helped me grow. Accepting progress not perfection, her way of asking for one to share always allowed the emotional poison to be released. She helped me see my existence, moving in the direction of realization "I am somebody". Mathew, a brother from another mother. Exactly that! A brother to keep it real, provide a share of reality. Things people/I need to hear, helps with my reality check. He encourages the embracement of the situation, and it works.Colleen, respectfully intelligent, well spoken, and dedicated to the topic at hand. The respect she shows, the respect she gets, the respect of education made me sit down and listen. Her flawless presentations were always engaging. She helped/helps my marriage succeed. This is the place to be, to help with a needed Life Change.... The people of First Steps have helped change my life in a positive direction.. The sessions were ways to "Wet my Whistle" for various other avenues and supportive groups to maintain and cope with what comes along with sobriety. I can truly say I love these people. They have been put on this earth for you, you right there reading this!! Make the step, make the 1st step...... You want what we have, than get started, don't wait... I love this place, if asked I'd be honored to share with the world and be their spokes person.... If it worked for me it will work for you. Forever grateful, Brian G

Sam the counselor oversteps her boundaries and HIPAA. I have filed a complaint with my insurance…read moreand CCAAP

I never write reviews, but sometimes a service (and the people involved with it) is so outstanding…read morethat I feel I really must share my experience to help guide others when they're deciding who to call. Synergy Recovery is definitely in that category. Out of every IOP in Bakersfield, this one is hands down the best there is, in large part due to the amazing staff. Joel, Gigi, Melissa, and the docs are all kind, compassionate, caring, patient, and experienced in dealing with addiction and mental health issues. If you are reading this right now, the very BEST thing you can do for yourself is to pick up the phone and call Synergy. You will not regret it! It WILL change your life and help you obtain the coping skills to deal with life on life's terms. Don't put off your recovery-- don't put off the ability to ENJOY your life. I know how overwhelming it feels when you are struggling to make a change in your life, and how lonely it can feel, but the only thing you have to do is take that first step: pick up the phone and CALL-- the wonderful folks at Synergy will help you take care of the rest. The quote "don't put off until tomorrow, what you can do today" comes to mind-- Don't let addiction steal your joy for even one more tomorrow-- reclaim your life from addiction TODAY. Call Synergy for help TODAY. Whoever you are, as you read this, know that someone out there DOES care. You CAN do this-- for yourself, for your family, for your parents, for your kids. Good luck and God bless.

Be careful if you happen to get the "supervisor" nurse's window as she rudely identified herself…read more as , as if im her empolyee. She is aggressive, rude, and worse of all she overheard me asking someone for a grievance form after she was rude, aggressive and incompassionate, so she went and put a complaint in about me, the patient, knowing I was filling out a grievance. 100% feel like I was retaliated against for asking for a grievance form. Not to mention she dosed me with a small shot glass and then literally filled all my bottles up to the very top with water, also a retaliation tactic. Just think twice if you decide to ask for a grievance form because this nurse WILL make you regret it which is a terrible feeling. Also avoid her window because she makes you feel like your insignificant and you don't matter.

i love the experience I've had here, I've been to every clinic in Fresno and of all of them be…read morereally enjoyed this one. the staff (for the most part) is all very cool! it's almost like a family atmospher, between staff and clients! also what I find really cool is, if your on Suboxone like I am, they have a program called Sonora I think it is, and after 14 days of clean tests and meeting all the criteria, and not missing your appointments, they will give you bottles which allow you to only have to come in once a week. now that's very unique because my last clinic it took me a month of good behavior and clean tests to receive 1 bottle so I'd have to come in every other day, took me like 3 or more months to be able to get enough bottles where I only had to come in once a week. But really i poved my experience with that clinic too, everywhere you go you will have pros and cons THATS LIFE but so far with MedMark I haven't experienced the Cons yet. I highly suggest this clinic! and I thank the owner and staff for caring enough to provide this service to us, we are all blessed and to anyone who's reading this, looking for help to get clean, bring your ass here and get your shit together it's that easy, after your intake it's real simple !! Hardest part is making that first move!! #WeDoRecover

The program is great and the Staff is super. The Sober Living is very nice. The PHP program and Iop…read moreprograms are staffed with very kind and knowledgeable staff. You will receive excellent care.

Mytime recovery is a great place to start your recovery. From the beginning to throughout the…read morerecovery process, the faculty thrives in being compassionate, transparent, and consistent when it comes to supporting their clients.

Restarted my care here. My appointments are efficient and timely. I have had no issues receiving my…read moremedication.

I had a very disappointing experience with my psychiatrist. During our interaction, I felt rushed…read morewhile trying to complete payment, and when I attempted to ask questions and advocate for myself as a patient, the conversation became hostile and unprofessional. He began cursing repeatedly, called me "irrational," and spoke to me in a way I found completely inappropriate for a medical provider. Regardless of disagreements or frustration, I do not believe patients should be spoken to with profanity or hostility in a psychiatric setting. What also stood out to me was that during a previous visit, he asked if I could leave him a positive Google review because other clients had left negative ones. In hindsight, that felt concerning and unprofessional as well. I understand providers are busy and under stress, but professionalism and respectful communication matter -- especially in mental health care. Unfortunately, I cannot recommend this experience.

He's amazing and takes her time ! I recommend her if she's still taking new patients.read more

I miss Dr Bonnie Her. She was our doctor for quite a few…read moreyears Never had to rush thru an appointment or wait for a long time to get an appointment Dr Her got me to the specialists I needed by connecting the dots with various problems I was having. I will miss her office always. I always felt that she was what a doctor should be.