The service guys that came out were great. When I called and had some question about a bill and to change some contact information and to pay the bill over the phone for a January invoice that somehow got lost in the mix. I call the office and what I didn't know at the time the office manager answered and was extremely rude from the start. She processed talking to her coworker in the background about me saying I wasn't going to pay the bill then told me to shut up over the phone. She then said she was gonna cancel our contract when I simply called up there to pay the bill and change some contact information so this doesn't happen again. Office manager wouldn't let me get two words out told me she wanted to call me a lot worse things then what she did. I asked to speak to somebody else and she refused me service and to pay my bill. Then as she told me several times that she is 71 yrs old and tired then started yelling about other customers personal and professional business. I finally came to the conclusion the conversation was not getting anywhere and at that point I had no choice but to hang up. I honestly hope that lady gets some rest and has a better day but I would not recommended this company to a personal or professional friend. I have never n all my life been scolded for trying to pay a bill and change info. And the one star was being nice!!! read more

The lady at the front desk is absolutely terrible! I don't understand why she still works there from my experience with her, the other review on here and from other people who I have talked to about B & R. First of all, the lady at the front desk NEVER answers. I called multiple times and left plenty of voicemails, but she is impossible to get a hold of. Now for some context, I have never had a home that had a septic tank so I had no idea how they work or how a maintenance contract works so when the septic alarm starting ringing (during the heavy rains), I called the number that was on the alarm system cause that's all I could think to do. When I finally did get a call back from this lady, she talked to me so condescendingly telling me that only because their name is on the alarm, it doesn't mean that they are the contracted company. Well excuse me for not knowing who the contracted company is when I just moved in! She could have just said ok, let me see if we are your contracted company (which by the way they were as the previous owner had tried unsuccessfully to get them to call us to transfer the contract so why she felt she had to give me attitude about it was beyond me). Then after talking to her about the incessant ringing, it took her forever to get make me an appointment to have someone come out to see what was wrong. I had signed their ridiculous contract which said they were going to charge us if they had to call us the day before the days they were going to come out to do maintenance which is crazy because the only reason that I would have to need a call is because they say that if I have a dog, they would charge us (or not do the maintenance, I forget) if my dog wasn't locked away. So I don't know when you're coming and you're going to charge me for a damn phone call (like $20) to find out when you are? What am I supposed to do, just never let my dog out in case you show up?? Maybe I am wrong and that is the standard with things like this, but it seemed a ridiculous fee to pay for a phone call. Last, after I sent them back their signed contracts, I kept calling them over and over again to find out when the repair man would show up, so I got tired of being ignored and called them one last time to tell them to forget the contract and that their services are no longer required. Such a frustrating company or at least what a frustrating employee. Either the company is worthless or this receptionist lady (it seems) is sabotaging their business because I cannot imagine being able to talk to and treat customers like this if your intention is to stay in business. read more

I would give the company a better star rating but our whole experience has been based on the lady who runs their front desk. For months ourselves and our realtor have been trying to get issues with our septic system fixed. We would have gone elsewhere due to getting nowhere with our issues but the owner of the home is in contract with this company. Basically, every time ourselves or our realtor have called about the problems that we are having the lady on the front desk tells us she doesn't understand what we are talking about and and then proceeds to tell us that what we are explaining to her is impossible, pretty much calling us liars. Her attitude on the phone towards us was outright rude, when trying to arrange for someone to come out the same time as us being home she would argue with us telling us that we didn't need to be there when we are telling her that we do so we can explain properly what is happening and show the workman that as soon as we use water our sprinklers kick in as something isn't right in the tank. She refused to confirm with us when someone would be out. This lady is tarnishing this companies reputation from a number of people that I have spoken to. We have said that we feel our timer is broken and floats or sensors within the tank are not working, again not being listened to. low and behold someone comes out today, needed us there to run water within the house and these were the problems along with some others problems that were found. I don't even know how much damage has been caused these last few months by this lady not listening to us! it is infuriating that ourselves and our children have not been able to enjoy anytime outside due to sewage water constantly being sprayed everywhere, which apparently we were lying about even though we have video's and photos of it coming on every single time water was used in this house. We are renting this house and I want to do everything I can to keep on top of the upkeep of this home for the owner and this has been the most frustrating thing because of this lady! she needs a new job! read more