The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!

Went to get an oil filter for my truck. I guy at the counter helping someone and two guys stocking…read moreshelves. The number for the filter wasn't in order on the shelf so I was looking for the filter. The two guys never even acknowledged me. They were even right next to me at one point. I wasn't going to wait in line to have the register guy help me, so I left and went to the other 5 places in town.

I get that they didn't necessarily have to help me but good customer service would have been to…read more I had my vehicle repaired but the State Farm adjuster kept ordering the wrong part. I ended up with a door that the repair shop couldn't/wouldn't return. I had to pay for the part and hoped to be able to return it for at least a partial refund or sell it back at less than I ended up paying for it. Everyone was rude to me, either at the local office or on the phone. Do not recommend doing business with these folks.

I am a Parts Manger for a Body Shop Giant in the Pacific northwest. We deal about 15,000-20,000 in…read moreparts purchases for a countless number of repairs every month. The amount of special care and handling that my Sales Representative, JUSTIN HOPKINS provides is beyond exceptional. He has always been on point with resupplied parts, insurance quality problems, ETA for parts, and many other very important things that make out repairs better. I would recommend B&R to anyone serious in the automotive industry for great customer satisfaction. They are a family owned business and from what the hard working team provides from the field, I can be confident that they will continue to provide us with great communication and service for many years to come. Thanks Justin!

My faith in auto parts stores has been restored, first off, the store is well stocked and clean,…read moreand most importantly the wonderful lady behind the counter is very knowledgeable and patient, she took the time to find the correct part for my truck even though I did not have all of the correct information on my vehicle. She took the time to research other vehicles that she thought may be correct and guess what, BOOM! she nailed it! all this while helping customers on the phone and others in the store needing help. Albany Knechts..... I'll be back, you have earned my business, keep up the good work!

My air filter was already on its last legs, and all the wildfire smoke wasn't helping, causing a…read moreconcerning lack of power. So, while relocating to Portland from Mohawk I stopped to change it, only to have my old, brittle power steering fluid reservoir break in the process. Employees were incredibly helpful in helping me get the filter in and get a bandaid solution for the power steering.

Went in there to get batteries for my garage door openers. An associate Brian helped me. I also…read morementioned I did not know how to install them. He was kind enough to open both openers and install the batteries for me. I was deeply relieved and grateful for his help. He was personable , professional and humorous. Would recommend him and the store to anyone. Many thanks Brian.

Awesome big store, strange location. Staff were attentive, and even went out of their way to save…read moreme a few bucks without compromising my chosen product. No more Auto Zone for me!

I moved to Albany just over 2 years ago and I needed a reliable parts store. I finally went here to…read morethe Napa. While they may be slightly more expensive, I never get the wrong part and if I do it's not their fault it's mine and they are very quick to help me out. Also they help me get the best deal possible. All the staff is knowledgeable and doesn't go too far. They don't tell you what to do or assume. Very helpful. Love the local business.

The store is big and is in a great location right next to I5. Has good Variety of products and is…read morewell organized. My problem with this store and company. Is the manager Jeff Morrison. Who took the advantage of an employee who was having a mental breakdown. To confess feelings and kiss the employee in his office. Then turn around and offer this employee a home and promotion just so she would leave her special needs child behind. Something isn't right about a manager having a relationship with his employees let alone living with them.

A bunch of rip-off cocksuckers they sold me a broken fucking part and then won't give me my money…read moreback only trying to offer me store credit piece of shit I hope your store goes out of business

First off they don't have Prius c any would not offer me my CASH MONEY BACK all they offered was in…read morestore credit on nothing so really they stole my money. Went to pick a part to get a tire, And I was not offered any help they where to busy on the phone both of them all I got was out side 2nd rack. And i I am not a tire expert so I looked and looked and only find 1 so I took it in and again still on the phone and rushing me out the door. Marked the tire took the cash and right back to the phone. I did not even get a you do know that is a snow tire right. I got NOTHING. Still would like my $25 CASH BACK!!! You know you don't sell my car so this credit is trash to me. I will update this review if something happens.

I worked with Cody, Tanner, and Tammy and they were absolutely amazing!! I got financed from home…read morethen went to the lot for a test drive once we were approved. The longest part was financing but we did that comfortably from home. They got me the car I wanted for the price I wanted. By the time the test drive was done we just signed the papers and were done. It was a great, fast, and friendly experience. I love my new beautiful car!! We will go to Albany Toyota for life!!

Thieves!! My Mom inlaw took her car in for periodic checks…read more A Toyota with 125,000 miles. 2011 model. They quoted her $12,241.00 for a leaking steering rack , plus plus plus... Never again, will you have an opportunity to rip off an 86 year old with $160 oil change or other routine maintenance. She has a big community in Albany!

I really enjoyed how comfortable they made me feel. I didn't feel like any of my questions were…read moredumb. They worked with the dealership in Bend to get my issues fixed. They worked with my schedule on when I could bring in the rig. I enjoyed visiting with them as well. The manager at this dealership Rene (sorry for the spelling) bent over backward to help us. Byron was enjoyable to see again. I don't have one complaint at all about this dealership! Go hear for any work that needs to be done on your rig! Thank you to the whole team at this dealership in Service!!!!

they had my truck for over 3 months. returned ot to me stating it was fixed 3x's. just got it back…read morefor the fourth time, every other time check engine light has come on within the second me driving the truck. Dealership is a nightmare. I would not take my vehicle there again. I obviously happy that my truck is really fixed and wonder what other damage they have done to my vehicle. I'm afraid to drive it outside of town now thanks so much!

Excellent Service Dept.! Staff is very friendly, knowledgeable, polite, and eager to assist.read more

I lost my key to my lug nuts and was trying to get new tires at the Costco next door. They got my…read morelugs off and replaced them with non-locking ones in just a few minutes so I could get my tires replaced even though I wasn't getting new tires through the dealership. Extremely pleasant and helpful. I was helped by Cory and Trent.