The worst service in Mexico and quite possibly the world.read more

Izzi in Cancun not recommended. Internet stays connected but is always dropping. When I call they…read moredo the usual check and say everything seems fine on our end. Well duuu, it's the service, keeps dropping. Don't BS and say due to COVIDz get a better infrastructure "you guys are charging 3 times as much as in Europe where the service is 10 times better!!"

We have been waiting a month for our hookup from Telmex. They have not shown up for 9 appointments…read morethey made. And still we wait. Worse service I've ever seen.

Absolute worst service I've ever experienced in my entire life in the world I've lived in 19…read morecountries helmet shouldn't even exist and their customer service and technicians suck just as equally. I gave him chance after chance after chance literally I would say probably about eight different chances to fix one issue of an Internet that kept coming off and on and then just went off all together and literally had five or six different texts never could fix it and just keep giving me the runaround don't waste your money and please don't waste your peace of mind El peor servicio que he recibido en mi vida. He vivido en 19 países. Ni siquiera deberían existir cascos, y su servicio al cliente y sus técnicos son igual de pésimos. Le di una oportunidad tras otra, diría que unas ocho, para solucionar un problema de internet que se apagaba y se apagaba por completo. Recibí cinco o seis mensajes de texto diferentes, nunca pude solucionarlo y me siguieron dando largas. No malgastes tu dinero y, por favor, no desperdicies tu tranquilidad.

Terrible service, and support, does not follow through on reported problems. Support tells they…read morewill take care of the problem and don't. If I could rate this slower than one star I would!