I have always been loyal to Hertz as a gold member and never retracted my membership until renting…read morefrom Valdosta, GA airport location. It was only the beginning, when upon my pickup, the rental car only had 1/4 tank of gas and I had to find a gas station before I could begin my out of town trip, but then multiple electrical problems caused issues with the lights going on and off on a long, dark stretch of I-10. Also, the rental agreement showed me picking up the car at 8:30 AM WITH a full tank of gas (I got it at 3:00 PM). I contacted Hertz after returning the car and they took off some credit and sent me a $100 voucher toward my next rental. I thought this was the end of it....... 6 weeks later I receive credit card alert that they were attempting to charge my card $425.00??????? I called Herz and they say they can't find a bill and don't know why I'm being charged. Notified my card company and have to cancel the card and begin accounts again with a new card number (after disputing this charge). Another month goes by and BAM there is the $425 charge AGAIN on my new card!! Back on the phone, emails, etc....... Getting no where. Come to find out from researching other people's complaints that Hertz would turn their information over to a third party company (automatic traffic solutions ) and I was "suppose" to receive a citation or something if I had ran a lights, toll booth, etc. Of course I never did. Hertz told me to contact ATS and type in my rental agreement number to see my violation.... Tried multiple times and kept getting message that "no citation could be found for this agreement number". Back to messages to Hert, asking Please please help me resolve this. Credit card company was investigating ,,,,, hertz was investigating (finally) went on and on. Yesterday I receive an email from Hertz...... Our research found that based on the mileage on my return rental car and the location of these "non paid tolls" my car couldn't have possibly ran those tolls......THEY MADE A MISTAKE!!!! OOPS!!!! Sorry you have wasted months trying to resolve our FU. Sorry we didn't listen to our long standing customer when she said it wasn't her. I immediately notified my card company of the admitted fraud attempts by these "crooks" so they could further investigate them, along with copy of correspondence to the CEO of Hertz, along with request to immediately "loose me from Hertz information". They put these hidden transponders in their cars that are impossible to deactivate. They can not competently keep their information together and we the customer have to do the footwork to uncover their negligence. DO NOT RENT FROM HERTZ VALDOSTA

I came off my flight from Atlanta/Phoenix anxious to find the rental place, get my car and head out…read moreto see my 92 year old aunt. I had to wait my turn with three people in front of me. The customer rep was very helpful especially in helping a newcomer car renter like me with which gas plan to choose. They gave me the keys, told me where the car was parked and off I went. I was over half way to Live Oak, Florida before I realized I was so excited to get to my destination that I forgot to pick up my checked bag!!! The car was clean, performed well, and even though I paid for a full tank, I returned it still half full. AND, I forgot to ask for my AAA discount. Perhaps your agents could ask out of courtesy in the future. Linda

Nice and low-stress, commercial airport - served by Delta and several charter companies…read more Easy access and free parking. The staff is always friendly, and you can get sandwiches and snacks.

Nice local airport, friendly people and free parking. Clean rest room and seating area.read more

This is the WORST PLACE TO RENT A CAR!! The Altima had some kind of hair in the back, it wasn't…read moreclean either. I asked b4 getting the vehicle if they did a visual inspection, David said, "No". When I got in the vehicle, IT WAS NOT CLEAN! Since in the fine print it says you will be charged for pet hair...THERE WAS HAIR! I brought it back ( 27 mins later), they gave me another vehicle (same model), IT WAS WORST! I walked back in and told them to cancel the reservation. THEY TRIED TO CHARGE ME $287.28!!! The manager was the only one to refund (reverse the charge) and she would not be in until tomorrow!!! WHATT!!! REALLY!!! And they DID NOT CARE AT ALL!!! WORST EXPERIENCE I have had with AVIS!!! Don't rent a vehicle there if you unless you want to be charged for a filthy vehicle!

Never again!!!!!!! Horrible service. Rental reservation not…read morehonored. Numerous issue with this office......

I'm extending my car rental for a few months because of the great deal Andrea provided. Initially,…read moreI was driving in a GMC SUV, and the ride was rough; it was sluggish, had lousy maneuverability, and was slow. I went back to see what my rates were, and I asked to exchange vehicles. Andrea was very accommodating, giving me a Nissan Rogue to my delight.

I love ENTERPRISE. I drove up from Miami and, even though the Enterprise on St. Augustine was…read moremobbed right before opening at 8 am on a Monday morning, the staff quickly organized us all into an efficient line...and they did it so goodnanturedly, it was almost a pleasure ... and everyone left happy. Two days later, the same representative, TAYLOR, helped ensure that my departure for NY was as smooth. Bravo to VALDOSTA ST. AUGUSTINE ENTERPRISE!