First of all, it was a nightmare to locate. When I finally tracked down the office, not without the telephone guidance from a very patient member of staff, it was a small garage with an office in the attic. Apart from the dodgy location, I felt the staff were a bit careless. The car was not inspected for damages or fuel in my presence, in fact I was asked to simply drop off the keys and leave. Only later was it that I found out there were additional (and extortionate) fuel charges that I had not been made aware of previously. Furthermore I was charged for the same rental twice - once by AVIS and once by the internet booking agency, and it took a while to sort out. I felt trapped in the middle, when I would have expected the two partnering companies to sort the problem out between themselves and compensate me accordingly. read more

I'm pleased we took a taxi to this AVIS office from the train station or it would have been hard to find, especially with as much luggage as we had. But regardless of its location, we could not have asked for friendlier and more helpful folks. They went above and beyond to help us with programming our GPS, loading our luggage for us....all with wonderful light banter, making it a really easy process. The car was exactly what we had booked. It had a drop box for returns out of normal office hours, making the whole process from beginning to end, easy and effortless. Highly recommend this office for car rental in the Somerset region. read more

I hired a VW UP car at Munich airport. I wanted to fill the car up. but there was no garage between central Munich and the airport. On arrival at the car return I could not drive around in hope of finding a petrol station and risk missing my flight. I was charged FIFTY EIGHT euros for a quarter of a tank, which only held 42 euros worth of petrol. Avis/Budget have been very unreasonable with no appreciation for the fact that there are no petrol stations. read more