Kudos to Sara A at Alamo Rental at MBS Airport near the Tri-Cities in Michigan. My husband had a…read moreheart attack while we were visiting over Christmas; the doctor said we couldn't fly home for two weeks. That meant rescheduling with the airline and Alamo. When I called the 800 number and got headquarters, the clerk didn't even express sympathy for my husband's near-death experience. She said we could keep the car for $2230 for the next two weeks. I explained that we didn't want to BUY the car, we just wanted to rent it. Crickets. So I drove the car out to the airport and that's when I met Sara. In business, you've got your ducks and you've got your eagles. Sara's an eagle. She made everything happen with justice and compassion. She waived the ridiculous fees corporate was imposing, got me another car to use for the two weeks I drove back and forth from the hospital. Alamo rocks because of Sara!

Trying to rent a car using a debit card, most companies require a credit check at time of rental,…read moreproblem is, what if you get denied. ALAMO has a no hassle policy, no credit check required and no deposit with proof of airline flight. Thank you Alamo. Other companies don't seem to care if you end up stranded at your destination, they could at at least check credit ahead of time!

In December 2024, I reserved a large transit van for a week in May 2025. I go to pick up the…read morevehicle, and they never brought a vehicle to the airport for us to pick up. Management did nothing to help remedy this. We had to drive over an hour to another airport to get a rental, after having to call around and find one ourselves. The assistant manager and owners of this location have absolutely terrible customer service skills. Do not recommend this location of Budget/Avis.

Here we go again, any trip and another call that they don't have the vehicle I reserved for a trip…read moreon 3/28/26. Reservation was made on 12/30/25. Not just the vehicle, but I reserved a 7 passenger and they can offer a 5 passenger. Solution, drive to Detroit to get one and I get to pay for parking as well.... Don't call customer service, they will tell you it's a local issue and they need to resolve it. Stay away. Rent with Hertz.

Sorry but this location failed me, and an employee of Enterprise ( Juliana) is rude, very…read moreunprofessional and needs to be fired. If anyone from Corporate is reading this (which I doubt) you should not let someone ruin a nearly perfect account/customer of 30++++ years!

Great service! I called ahead to make sure they had a reserved vehicle. The desk agent was very…read morepleasant and informative They had plenty of vehicles and the SUV I got was very clean and comfortable.

I returned the car with a full tank of gas and submitted a receipt. They told me the tank was…read morereturned empty which is a lie. Scammers work here and no response from Hertz customer service.

Joshua helped guide me through the process and was very understanding and with the patient with the…read morechallenges I had while trying to pay with a credit card. He helped get me what I needed . I cannot thank you enough. It was a seamless process. I would recommend this place. They were so easy to work with.

They took extra money from the deposit more then they need too me and my friend rented the a car…read morefor the weekend Friday to Monday they said we can pick up early they said they wouldn't charge us for that are total was 600,300 as a deposit and they took about 200 hundred of the 300 and they didn't say call or say anything to us about it no heads up or anything so my advice if you're gonna rent a car from here ask all the questions cause they scam u from your money.

Prepaid rental, counter closed, had to wait 36 hours the counter to open. No car was available. I…read morewas prepaid. Attendant said that was not her problem. She couldn't help. Terrible experience. Horrible service.

Griffin Transit was a life saver when I thought I'd catch an Uber to a work conference at the…read moreSoaring Eagle Resort but Uber just kept spinning and Lyft wanted $300+ for the 40 mile trip. They really saved my bacon and made sure I made it to my conference safely. If I ever come back to the area I'll make sure to call them in advance and schedule a ride.

If you need rides in the Bay City-Midland-Saginaw area or back and forth from the MBS airport check…read moreout Griffin Transit. Call ahead to arrange for your ride. We were very happy with the excellent communication and responsiveness. Shyanne was there when we landed and whisked us to our destination. This is a great service

Rented two cars over the last two weeks one was in Albany NY and the other was in Detroit. Both…read morecars ran well but they were filthy dirty both inside and outside. I was going to refuse it but they all seemed pretty dirty. The odd thing, in Detroit they had a full cleaning area with people working but cars were dirty. New excuse carried over from covid service is mediocre.