Mayci was a great help and made the process of renting a car easy and headache free, helping me find exactly what I needed. She was also extremely friendly and accommodating! Will definitely be coming back! read more

I rented through Budget. Budget and Avis are partners. I took the shuttle over and I had received a text message that said go to Zone 1 in the lot and take whatever car you want. Well- I clicked the link and took a picture of the car I was going to take, and it didn't work. So I checked to make sure I was in zone 1- I was - and I went back and took a pic of the next car and it did not work. The third time was a charm- I was able to book the dodge durango. I went to put my luggage in the back and was surprised to see a full size tire in the luggage area and an old plastic soda cup from a gas station? So I went to the middle seat to put my luggage and I saw more trash. Then I opened the driver side and saw trash in the door, on the floor and a ketchup packet next to the keys. Wow. This car is dirty. I only needed the car for 6 hours so I decided dirty was fine. I got in the driver seat and saw a paper on the dash - an accident report. Wow. So I decided I did not want this car after all because the report said the car was on a spare tire! Sure enough- it was on a spare. That explained the full size tire in the back. So I schlepped all my stuff inside to the office and waited in line. The attendant was friendly enough and fixed my issue and apologized. She sent me from the budget side to the Avis side for my next car. Well I dragged all my luggage out to the spot and there was no car!!!! So I went back to the office to let her know that there is no car in the slot they rented to me. Of course she had to call on the radio to confirm- as if I don't know how to find a car ?!?! So now she gives me another car. It's NOT and suv which is asked for. She said it's a Mazda 3. So I said - is that an SUV? And her response was yes sort of a mix of a car and suv. No. Absolutely not. It's a CAR. It's not an suv. I had already wasted so much time at that stupid lot that I just took the car. I wanted an all wheel drive because I had an hour drive ahead of me and it was 14 degrees with ice and snow on the roads. Luckily the car was clean. But it was a car and not an all wheel drive vehicle, as I requested. What a freakin debacle at this rental company. read more

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I would go with any other rental company. Been here multiple times and the line is out of control every time.

Horrible place to rent from. Lobby reaked of pot, pretty sure we all got clam baked in there. The people behind the counter we nice enough, but the absolute lack of organization was absurd. They tried to give us a SMALLER car twice. There were 6 of us, all adults...ummm no. Finally got a car the size I rented, asked about early return (sure, will get reimbursed) and went on our way. Returned car 3 days early, zero check out procedure. One guy said "just leave it, I'll scan it in." This happened to me in Denver (DIA) at Budget so it didn't raise any alarms. Got home, checked my credit card...charged for the whole time. Went to Avis online and they said I needed proof I returned it early. Ummm you guys scan cars in! Called and got 1 day back. DO NOT RENT FROM AVIS read more

Easy pick up and drop off. My husband received an email while we were flying alerting us of our check in, aka car pick up parking lot #. We made it through the airport to the shuttle pick up location. We waited about 8 minutes (not bad) and the double bus shuttle pulled up with some decently comfortable seating and plenty of luggage racks. We easily located our car in the appropriate parking spot. It was also easy upon returning the car, plenty of employees were on site to get you lined up for drop off. Three shuttles were waiting to take us back to the aiprort. No wait. Why 3 stars? 1. Our car had some scratches we didn't see upon pick up due to it being dusk 2. The car had a funny smell 3. I found a pair of Oakley's under the seat (my cell phone fell) read more

Avis - Detroit - Airport avis shuttle - Car Rental Near Me - Detroit, Michigan

Decided to give Avis another try and was very unhappy with my decision! Waited over an hour for a charter bus to arrive and pick us up. Called multiple times to Avis that we were there waiting, mind you this was during business hours so charter buses were flowing pretty frequently with the other car rental services. There were other people waiting as well and calling for the same reason and nothing. Seriously ridiculous! The only good thing was the check in process which was smooth and easy. If it's not one thing going wrong is something else with Avis! I am not likely to rent from here again! read more

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The customer service was terrible. I pre-reserved my vehicle yet when I got there it was gone because my flight was delayed by 45 minutes. I told him that I had fast break and was told that I was scammed and they tried to recharge my card again when I asked, can I please show the attendant where I was already charged and what my fast break was after me going back-and-forth with her for almost 10 minutes. She then understood it canceled my first charge and recharged me. It's just something I shouldn't have had to go through when I was explaining to the woman and even offering to show her proof only for after that to happen still having to wait over an hour for a vehicle overall it left a super bad experience for me and I use Avis corporately a lot so it's definitely this location not the overall company read more

I've rented Avis rental cars for maybe 15 years or so, and usually without any issues. This facility was the absolute worst today- if you are preferred, you are directed to pick out a car from a specific row, however, that row only had two cars in it. When we walked up to the first car, a worker rolled their window down (as they drove by) and said don't take that car- It has an oil leak- We are going to move it. So there was only one remaining car in the row. So we went to that car put our luggage in and went to start the car and of course it was a totally electric car and had no charge and said it would run for only 12 miles. so we ended up going back to the office area where there was a huge line of people, all preferred, trying to figure out what car to take. It was freezing cold and there wasn't enough room for us initially to be inside the warm building so we stood in the cold for about 10 minutes before the line moved at all. The car they ended up giving us was also a hybrid and while it did have a full tank of gas, it was not charged at all so there is no way to use the electric feature. I have no idea what the issue was but they were working through each rental individually as if you were in a regular line and had no relationship with the company whatsoever. I've never seen a back up like this where preferred cars weren't ready and an assigned spot where you could just go get your car and leave. Very bizarre. They have so many levels beyond preferred, like presidents and reserved, etc. that it seems beyond anything anyone could maintain Conservatively, I would give it 45 minutes that it took us to get through the entire process until we could get in a car and leave. Absolute mess. read more

Worst rental location in America. As a president's club member, you get treated like crap and no car is ready so you have to wait one hour in line. Avis is a joke. Worst rental company in America. read more

Avis - Detroit - Been waiting for one hour. Screaming customers. Angry customers. Not enough agents. - Car Rental Near Me - Detroit, Michigan

We booked the car back home and paid for it online. We were at the Detroit Airport and waited for the shuttle to take us to the rent a car center. We must have waited 20-30 minutes. When the shuttle finally arrived she told us that two drivers called in sick, so they were short staffed. When we got to Avis getting the car was fast. The agent just asked for the confirmation number, driver's license and a deposit for the car. When we got back the car it was nice and clean. The only thing was the light came on for an oil change. read more

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Ugh, this place. My company is a corporate bed partner so I have to use this agency when I fly to Detroit, but ooooomg I dread it. The route between the airport and rental agencies has been under construction for what feels like 7 years. It has never NOT been a construction zone since I've been coming to Detroit. I know to expect a headache when I arrive in Detroit. There was the time (maybe my first time here?) when dozens of passengers got stuck at the airport and several of us took the National shuttle and then walked to Avis because an Avis shuttle didn't show up for over an hour. All the Avis shuttles were hoarded on the rental lot. There was the time they let me pick a vehicle when I landed and it was gone when I got there, but they get a star for never putting me in an EV (which SAT does EVERY. TIME.). I learned from my many frustrations at SAT to just get in any car of the class I actually rented and drive to the exit, but I haven't had to do that here. Then there was the most recent time when on the way in they were taking all the Chrysler Pacificas for recall and no employee would let me into the exit lane to leave. On the way out for the same trip there was no signage for which of 47 lanes to return the cars and I was redirected as I was halfway down a lane, and then nobody came to scan my car so I left... and 6 hours later it still had not been scanned in. I thanked my stars for my corporate bedfellowship that day because the Avis location manager emailed me to check in and I told her what happened and she fixed it. Don't hesitate to reach out to the LOCAL customer service if you have problems, or look up Avis on Google maps and take the shuttle to the next lot over if you can't find an Avis shuttle at the terminal. It's a fix your own problems and fend for yourself place, so... don't rent here if you're not that kind of traveler. read more

Do NOT book at Avis, particularly this location. My reservation was booked in advance for 8:30am and I had to stand in a line that went outside of the building for over an hour. In addition, the agent at the desk did not ask me if I wanted to add insurance or waive liability, etc. and ultimately added those to my reservation without my consent (verbal NOR written). This resulted in my original $404.03 amount (base: $305) increasing nearly to $800 for an older Volkswagen Jetta for a total of 3 days. The car I received was also low by 1/4 a tank of gas, and somehow, even though I returned the tank on full, I was charged a refueling fee. I've called and emailed Avis to rectify this and they have been less than helpful-- still attempting to charge me for additional fees (refueling, insurance, etc.) that I should not be paying for. Save your time, money and mental sanity and avoid Avis. read more

I arrived here at 10:30pm on a Thursday and picked up my car fairly quickly. There was a long line to exit the lot. While waiting I noticed the car only had a quarter of a tank. When I got to the line I asked the attendant to please make a note so I don't get charged. He said I would be charged and needed to re enter the lot and go get gas. So I went back in to find the gas pumps. There were no employees around so I started filling the car myself. While filling the car an employee did come out and tell me I'm not supposed to be doing that. I explained the situation and he just said oh okay and walked away. No offer to help. Then I drove back up front and had to wait in the long line again to get out. I was around 11:30 before I was finally able to drive away. In the daylight the next day I noticed the car had not been cleaned either. read more

Avis - Detroit - Given a car with a quarter tank of gas - Car Rental Near Me - Detroit, Michigan

I wouldn't even give this location 1 star if that was possible. I switched to National over a year ago after multiple time having to wait in long lines and getting poor quality cars at Avis Detroit. Unfortunately this week my travel team booked me via Budget. My heart sank when i got to the lot a realized it was the same location. Once again 50mins to get served and checked out. The trainee lady serving me really tried her best but the whole set up and performance in this location is appalling. long lines, slow check out, lack of cars, frustrated staff. Definitely give it a miss. National and Enterprise are far superior. read more

Zero stars. Do not recommend. Our flight was nearly an hour late landing in Detroit. It was very late and we wanted to get to our hotel as quickly as possible. Signs to the rental cars were not well marked in the airport. Once we found the rental car buses, we waited and waited and waited for an Avis bus to come by. Three Hertz buses came by before a single Avis bus came by. We waited over 20 minutes for an Avis bus. It was a solid 10 minute ride to the rental car area. Upon arrival, we were horrified to see that the line in the building was wrapped around three times and out the door. We waited in line just shy of an hour only to make it through the first of three loop rounds. At that point there was no way I was waiting another hour or two to pick up the car. So we called relatives to come pick us up and I canceled my rental. I will say the two people working were doing their best to try to move through the line, so but they just did not have enough staff for the amount of people that they had in line and based on other reviews in yelp, it looks like this is a common occurrence read more

Arrived at the Detroit Avis lot. No preferred vehicles ready. Everyone is standing in line at the regular registration, 25-30 people deep. Only one agent on duty. No one in the express assign area which is what is on my reservation. Supposedly waiting on cars to be washed. This is 1130pm at night. Plenty of cars in the lot. WHAT IS WRONG WITH THIS PLACE?!?! This is a second time this year. A lady in line said it was her fifth time in less than three months. A gentleman said he travels thru here and it happens frequently. YOU NEED TO FIX THIS OFFICE! Fire the management. Hire more workers! Use data analytics to show you HAVE A MISMANAGED OFFICE! YOU HAVE DROPPED THE BALL AND YOUR OFFICE IN DETROIT SUCKS! NOT RECOMMENDED AND SHOULD BE A NEGATIVE FIVE IN THE RATING. UPDATE: yep, they added insult to injury, digging a bigger hole for themselves. So last night instead of continuing to wait after 1245am (and by my place in line I would have been there till 3am) I took a shuttle back to the airport and caught a hotel bus. Reset a pickup for the next morning. 30 minutes before my "window" closed, they canceled my rental. And they couldn't accommodate another car. (Or maybe wouldn't.) Another nail in their tires! This place sucks. read more

Horrible!! Made a reservation weeks in advance as a Preferred member. Got you the preferred to ask and they told me that my reservation was canceled because I was late. Not true! My flight was 20 minutes early. And the preferred counter says choose any car and two rows so I did. Got to the exit and the security guard told me that the car was an alert one which means that it cannot be rented. Had to go back to the regular counter or somebody had to input my reservation all over again. Then the credit card machine went out. Had to go to someone else who had to enter the reservation from scratch again. 30 minutes later, still don't have a car. Never again! read more

Extremely Disappointed - Deceptive Charges and Terrible Service I am writing this review after an incredibly frustrating experience with this location, and I will be warning colleagues, friends, and family to avoid them for business and personal travel. I needed a rental car late in the evening due to a drastic flight delay. The service was atrocious: Massive Wait Time: Waited in line for over an hour. Understaffed: Only one person was helping with Avis, while three were helping the adjacent Budget line. Toll Scam: I specifically requested and confirmed with the counter agent that I wanted the 'Unlimited Tolls' option to avoid exactly this scenario. Not only did they fail to email me the rental agreement at the time of pickup (how convenient), but they must have removed the unlimited tolls from my agreement after the fact, and I am now being charged for all tolls. No Customer Support: I could not search my rental agreement on my own in their system, and I cannot access it online. Upon contacting customer service, I found the toll charges were added, matching my total, despite my verbal agreement with the employee. This feels like a deliberate scam. I will be disputing this with my credit card company. Do not rent here if you expect transparency or efficiency read more

Terrible wait, only 1 person working the desk, 15 people ahead of me when I first got in line. 1.5 hr wait To get a vehicle. Do better Avis, this is an embarrassment. read more

Avis - Detroit - Car Rental Near Me - Detroit, Michigan

If you're looking for a car rental location at DTW I absolutely cannot recommend this place. I would say the only good part of the experience was that the shuttle driver from the airport was very friendly. That's where it ends. I arrived at 10:30 on a Friday. There are about 10 or 12 service kiosks at which employees could theoretically serve the volume of customers who are surely looking to rent a car over the weekend. But how many employees were working? Two. Surely they were working with vigor and enthusiasm to help get the line that extended to the door serviced as quickly as possible. Nope. It took me two hours to reach the counter. Absolutely ridiculous. I am in town for a quick day work trip. I wasn't counting on the car rental picking up being a quarter of my time. They need to hire more (and better) employees immediately. read more

Avis - Detroit - Only two people serving both Avis and Payless customers. - Car Rental Near Me - Detroit, Michigan

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Awful customer service- in person, on the phone, and email. The robots all said "I'm sorry" but offered little help. I'm sorry I will never rent from Avis. Key fob battery died. Car was dirty. Lot is difficult to navigate. Last day of trip was ruined because of the uncertainty of the fob would unlock the car or turn on the engine. I'm sorry does little to make up for the stress and inconvenience while on my vacation. read more

This was a terrible experience. Our flight arrived on time with no issues, but then we spent over an hour at the rental car facility. Truly a miserable experience with a 19 month old. read more

Had to wait in line for over 2 hours at 2am, which was beyond frustrating after a long travel day. Only one person working the counter, and no clear signage or instructions on where to go or what to do total chaos. To make matters worse, the bathrooms were filthy, which just added insult to injury while we waited. The car itself was fine once we finally got it, but the pickup process and conditions were unacceptable. Avis really needs to staff better and clean up their facility. read more

Avis - Detroit - A Line - Car Rental Near Me - Detroit, Michigan

There should be "negative stars" or no Star at all lol. After almost 2 weeks of returning the rental, I got an email saying I will be charged $250 for cleaning. No way I will do that! I returned the vehicle clean and this is the first time hearing this! This is on top of an extra $50 charge for optional add ons that I never had, and all the crazy fees. Should have known better not to rent from any company other than Enterprise and Hertz (and Dollar) they're alright! read more

Arrived at 8:05 am and the line was 17 people deep. Processing felt like it took forever. Well maybe not forever but by the time we got to the counter it was 9:23 am. 2 employees on a Saturday seems to be low for the rate of business coming into town. Waiting area was clean, however the bathroom facilities could use a little tlc. Rental agents did the best they could and I praise them for their patience. Avis Corporation needs to do a better job staffing their business on extra busy days. Positive note: Adias who assisted us was very professional and personal. He saved it from a 1 star to a 3. read more

Avis - Detroit - Car Rental Near Me - Detroit, Michigan

This Avis location has gone way down hlll over the last year or two. There appears to be an Indian family running it now, some of which have trouble with english. My reserved car is never available when i arrive. Waiting in the cold parking lot at midnight to maybe get a vehicle. Avoid. read more

Arrived at Detroit Avis preferred station on 6/23/25 around 1230 PM and there were about 30 people waiting outside in line to be processed. There were another ten people in the small building. One of the two reps. behind the counter checked my reservation and handed me a piece of paper with a number on it. When I asked why there was a problem he said he did not know; it was just all messed up. No one I spoke to from Avis knew. After getting the paper got into another line of about 25 people to wait for a car. Finally had someone take the paper and get me to a very nice car. The three or four people manually assigning cars were very nice but the situation was a disaster. To top it off, I was getting extreme heat notifications on my phone as I waited 90 minutes in the sun at 95 degrees. BTW - no credits being given out although we did get a bottle of water. Avis, you MUST do better than this. Eliminate the situation but at least let customer know what's going on. read more

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I had to wait almost an hour to get my car upon arrival at the Detroit Airport. I had prebooked online and should have had a car waiting for me. Avis texted me a link to go pick a car and take a picture of the license plate. There was only one car in that area and I tried to select it. I got a message that I had to go to the Preferred counter. There was a long line, the employeews looked stressed. There didn't appear to be enough cars for people. After a very long wait, I finally got a car. I drove it for a few miles and then the tire pressure warning light came on. I had to stop and put air in the tires. This is the third time that I have had a bad experience with Avis in Detroit and therefore the last time that I will be renting from Avis when I travel to Detroit. It is a shame because I have been a Preferred customer for over a decade. Yet it seems that no one at the location cares. read more

The worst experience renting a car in my life! Do not rent from this location I waited over an hour to rent my car. The employees don't care! You're welcome! read more

Avis - Detroit - Car Rental Near Me - Detroit, Michigan

Still a one star...when I initially picked up the car, the agent did not give me an agreement or anything. I called today because there was a total charge of $73.98 for Loss Damage Waiver on my emailed receipt. The agent Saul I spoke with asked about the receipt I was supposed to get stating the charge was on there‍ I never got one sir‍ Saul adjusted the amount and removed it. I asked would receive an email when the charge was updated and he sent me the updated receipt. read more

Avis - Detroit - One person at the counter - Car Rental Near Me - Detroit, Michigan

Checking in was easy and very timely bus service to and from the terminal. Due to the cold weather and snow the vehicles were not clean. Ice scraper not included and no wiper fluid. When returning the vehicle, we thought there were no problems. We filled up the gas tank, took out our trash, and left an ice scraper for the next person. Avis went ahead and charged us almost $200 for gas. We called and they cannot go verify that? There is no way they addressed all the cars before us when there was only 1 person there checking in returns. They know what car we rented. The woman checking in the car LOOKED right in the car and had us read the miles to her and the fuel status. read more

Terrible customer service. Had a problem, spoke with at least 3 people on the phone. Key fob fell apart and battery died, ruining the last day of my trip. The car was dirty. Lot was not easy to navigate. Emailed customer service which merely offered yet another "I'm sorry" - Yes, I'm sorry I will never be renting from your company again. What does it take to make it right? Sorry doesn't always cut it. read more

HORRIBLE! They tricked me into adding loss damages waiver to the rental even though I said I didn't need anything because my insurance covered it all. They never gave me the agreement and I wasn't aware of the charge until I got the final bill and was already home. read more

I've been at Avis to pick up a car I reserved. It's a terrible situation. I've been here for an hour and only 4 people have been able to pick up a car so far. The employees aren't sharing why there is a delay but overhearing them on the radio and talking to each other I found out that they are short staffed in cleaning cars to turnaround them around. Instead of sharing anything about the delay they are just standing behind the counter doing nothing. I volunteered to spend the hour cleaning cars to help them and they ignored me. Some of the staff could have been reassigned in the meantime to clean cars. This site needs a good manager. I finally received a car after 1.5 hours. read more

Was given the wrong car, then swapped with attitude from agent, then car check engine two days later, reached out multiple times to switch and was told no car availability in the class I had. Was simply told to return it. When dropping the car back no agents to check car in and give me a receipt had to wait 30 minutes for bus to terminal. read more

They have really long lines and only 1 person at counter. I am going to be here maybe 2 hours or so at this rate. Hate that my company uses them. read more

Only one AVIS desk worker. Line is 20-30 deep. Unfortunately, this worker is paid by the hour and slow. Come on, man. read more

1.5 hours of waiting in line to get to desk to wait another 45 minutes for a car to be pulled up. Screw the million dollars of signage out side... nope you wait till the counter then they pull up the reservation then walkie for the type of car. Absolutely wild.... Next car comes up here read the "sticker" on the windshield... there is zero sticker to match to your paperwork... to top it all off the car was filthy including the trunk. Just to get a call today saying there was a "mix up" and to confirm my vehicle number with them... aka no one was tracking which cars went to what contract... never again read more

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We have a preferred rate with my employer with Avis but have always regretted booking Avis in Detroit! This is such a poorly run establishment that really needs corporate to pay attention and overhaul their operations! I will be escalating through my employer as well. It is completely unacceptable to have a long line of preferred customers at 1 am when all other airport Avis locations are able to assign cars for people to pick up before they even show up! As I was writing this review, the only person checking customers in left because she had a long day! Unbelievable! read more

Absolute worst experience ever. Don't do it. 1 guy working the register, after midnight, line out the door. Don't come to Detroit. But if you do, definitely don't rent from Avis. read more