I recently rented a car from Enterprise in Marina del Rey, and Matt was the one who helped me out…read more He was genuinely friendly and easy to work with. I had originally booked a 1/2-ton truck, but it wasn't available on the lot. Instead of making it a hassle, Matt called me right away and offered a minivan with similar cargo capacity. It actually ended up working even better for what we needed. That kind of quick thinking and customer service really stood out. I'd definitely come back to this location for future rentals.

BEWARE Overall service was great but I was hit with an unexpected bill MONTHS LATER on my credit…read morecard due to Chevrolet of Culver City dealership not paying for their complementary rental car. I wasn't sent an invoice until after I reached out to Enterprise. I asked to speak to a manager and nobody has reached out.

Once again, I had an excellent 5-Star experience at Midway Car Rental LAX this week. Adam Garcia,…read moreand the LAX Managers, made a long-term stay effortless when I had to extend my car rental due to special circumstances in Los Angeles. Adam's concern, and personal attention to my situation, were incredible. I always rent at Midway Car Rental LAX, because the staff and service are amazing, and the rates are excellent! Midway is a short walk from all terminals, thereby avoiding shuttle buses when arriving at LAX. On the return flight from LAX, following rental car return at Midway, Joe's Garage provides free shuttle to all terminals at LAX. Midway Car Rental LAX is the best!!

We landed in lax. Last week We went to midway to pick up…read more a car I must say great service clean car And. The ride was. Smooth I would. Rent from them again

Omg do yourself a favor and GO HERE! Warning- I HIGHLY suggest do Not the big name car companies at…read morethe LAX airport where you will spend thirty minutes waiting for a shuttle, thirty minutes on the shuttle and wait forever. We were with another company (rhymes with Squirts!) and there was a line For the line, people had already been waiting for 4 hours!!!!! In desperation, we started calling places and are so glad we found Marathon (locally owned) no wait!! Jimmy was so nice! Clean, beautiful car with apple car play, offered to help our bags to the car, and very reasonable price.

Great service, easy to pick-up and drop-off!! Reserving a car is simple and communication is clear…read moreand helpful.

Jerry at Avis was someone to trust and talk to about best deals. I felt cared for and during…read moresupported during the time of stress and urgency.

I have been coming to this location for several months due to issues with the Toyota Mirai (long…read morestory) however the customer service at this location is top tier! Pam is very patient and kind and is always willing to go the extra mile. They are patient when you call and they also call you back in the event the call is missed. I highly recommend this location!

My car was in an accident and totaled, and Enterprise worked with my insurance to get me into a…read morerental car literally the next day. The people that work there are friendly and extremely helpful. One person I have to mention is Lawrence who went out of his way to not only help me find a car that was covered by my insurance, but he also had so much empathy and compassion for my situation. He made the stress and anxiety of having to get a rental car easier, and he even educated me on Enterprise's car selling program. I'm so grateful to Lawrence and the team at the Enterprise in Palms for taking care of me.

I have seen a lot of bad reviews about the car rental experience here in Los Angeles .. they talk…read moreabout the horror of the wait time or the difficulty and frustration they went through to rent a car ... Well, THIS IS A WONDERFUL REVIEW of my experience! My local Enterprise Car place is literally five blocks from my house and I have rented from them before without a hitch every time ! This past Saturday, my daughter and I picked up the car at the time now we had booked and met the wonderful Rob ( our birthday twin ) who was so helpful and so lovely! He was fantastic and the experience was fast, smooth and wonderful! Then, Lawrence, another fabulous employee checked us out ( going over all the car details) and made that experience easy peasy and we drove off so happy about the expeditious way everything was handled. Returning the car yesterday was again easy and I left smiling! I wanna give a big shout out to both Rob and Lawrence for being such wonderful people! Enterprise should be very happy to have such outstanding people representing their brand! So, this is my local community business and I know it's a big chain but I have to say this particular enterprise Rent-A-Car gets five stars and if I could give more I would ! So, I highly recommend!!!! TIP! TIP! : If you are not taking ( paying for) insurance for rental, MAKE sure you bring your own insurance card as proof that you have it. It's a new rule! And at this Enterprise, no cash only credit cards accepted!

Although some of these reviews are scathing, I totally disagree. My personal experience is that as…read morelong as you book a car the evening before, I've had minimal issues. Even when they don't have a car in the class I reserved because I've made a last minute reservation, they have always worked with me and taken care of me. This location gets slammed with rentals. If you need to make a same day rental CALL THEM to make sure they have cars, as the online allotments are not accurate. This will save you a bunch of headache. Eric at this location had always been extremely polite, professional, and helpful.

BLOOD IN THE CAR. After getting on the freeway, we looked up and saw that there was blood on the…read moreceiling of the car. Tried calling the office multiple times with no answer and therefore no resolution. Hertz corporate said they could not help and we had to work it out with the local office. This was besides the car being generally more dirty than what is expected in a rental car, being asked to extract the car from between 3 cars in the tiny parking lot with about 6 inches of space on either side, and a dirty office.

literally so bad got in a line waited an hour just for them to say our card isnt going through, we…read morehad more than enough money on it too. freezing cold two hours later we just decided to shuttle back to the airport to a ANOTHER car rental place, ridiculous!!!

Omg... they don't only suck at meeting demand with glacially speeded employees, but they rip you…read moreoff too! I had an agent named Michelle D. that I clearly told that I DID NOT want any insurance coverage. She put it in anyhow, telling me to sign saying I denied coverage, me then finding out that I was being charged $17/day for nothing when I returned the car. I caused a fuss. When I brought it to the manager's attention - a cold venomous woman named Jocelyn Artige - smugly told me to look at the fine print of the contract; I then realized I was a sucker for the old bait and switch! They are not only packed with retards working there, but evil sneaky retards that are blind, willfully ignorant of the daily long tortuous customer lines in front of them, choosing to do nothing about it.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

This is my second time renting with Value Rental Car in Inglewood. I'm leaving this review because…read moretheir customer service and accommodations for you are absolutely amazing, their prices are great, and they treat and serve you EXTREMELY well! I got into an accident two weeks and they deemed my car a total loss. I knew I needed a car and immediately called Value Rental Car because I had such a great experience the first time. I'm 22, a recent college grad, and only have a Debit Card. When I first rented with them, I was still 21 and a college student. Other rental car places WILL NOT let you rent with them if you are under 25 and do not have a credit card. However, I was easily accepted to rent with Value Rental Car both times with NO issues. I initially rented my car for 5 days, but extended it for 3 additional days due to my hectic car shopping schedule. Once I realized I needed to extend it, I contacted them and did so with ease. Since my schedule can get crazy, it was impactful to know that I was NEVER going to receive a bad attitude just because I needed to extend my car dates. I live in CA, but for those visiting who may end up with a cancelled or delayed flight, this can be EXTREMELY important! No attitude, no snarky remarks, no judgmental faces. Everyone that works here is very kind, friendly, and warm. I highly recommend this place and guarantee that you will have a great experience if you decide to use Value Rental Car. Thank you guys for an easy experience!

Great service and prices. This is the best place to rent a car on the cheaper side. Picking up was…read morea breeze. Car was on the older side but still reliable and made it easy to drive in LA traffic since it was compact. It doesn't list it on the website but you can do a late drop-off and they even send you a video on how to do it. Would absolutely rent a car from here again. No scams, no hassle, clean car, close to the airport, and great prices.

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.