had a reservation from GTR to Tupelo over a month in advance. Got to GTR to pick it up and it…read morewasn't open yet. 15 minutes after the opening time the agent waddled in with no apology and then told me there were cars there but none I could take to Tupelo. She called the owner and owner confirmed that although they had the reservation they had none I could take to Tupelo. I was out of luck and stranded in a tiny airport. Their response was sorry. Last Hertz rental for me.

I tried to rent from the 801 Highway 12 location. I'm a 20 year old out of town college student…read morewith no car. I was trying to rent to get to St. Louis for a job interview. When I reserved the car I made triple sure to check that I was 20-24 and tried to call the week before my reservation four times to confirm and the call was dropped every single time because the number was changed but the new number wasn't listed anywhere on the corporate website or google maps or apple maps. Upon arriving I was informed that I could not rent a car because I wasn't 21 and that even though it's listed on the website they couldn't do it because they're a franchise and not a corporate location. This was not listed ANYWHERE in the fine print of my reservation. The representative didn't attempt to aid me at all and did not provide a valid phone number for the other locations in the area while knowing the number listed wasn't valid. She then walked away without offering me any assistance nor did she reappear to offer any sort of help. I will never rent from Hertz.

Called non stop for two hours on Oct 30, 2025 and no one answered the phone. It is very…read morefrustrating when you need a vehicle and there is no one who is supposed to be on duty answering the phone !!!

Prior to making a reservation, I asked if there would be a problem with getting the car knowing…read morethat my flight landed at 8:30 pm and the office closed at 8 pm. I was told that they would stay open to give me the car, this was a lie. So they left me stranded at the airport to make my own way to my hotel. After going round and round with Enterprise customer service, they accomplished nothing at all. Disappointed is an understatement.

My company has a direct bill contract with Enterprise so it is strongly suggested that we book with…read morethem. I have rented at this location 5 times, and 3 of those times I had to use my credit card as they could identify the company I was with, but could not bill to their account. This last rental, my car has barely a half tank of gas and smelled of smoke. I can't wait for uber to get to this area, as I put fewer than 60 miles on the car, but have to pay for 3 full days. Still this is the only way to get to this po-dunk airport for a 6AM flight.

Customer service, accountability, and above all HONESTY. I rented a car that broke down! Total…read morenightmare to get a replacement vehicle. I was told they were too busy to call me on a Monday and told me that I could visit the office...in what when their vehicle broke down. They told me they closed at a later time so that they would be gone when I arrived! I would rate them a ZERO if I had the option!

The great thing about Budget is that you can be in and out of this place in about thirty seconds…read moreflat, and they are very friendly and helpful. If you want to zip in and out, this is definitely the right place to rent a car. The only thing that makes me a little wary is that unlike Enterprise, they don't walk around the car with you to verify the car's cosmetic condition. Their fleet is fine, but some of the cars do have cosmetic flaws on the inside (stains, etc), so that was an area of concern. I've always notified them if I notice anything, and I've never had an issue, so it hasn't been a problem, it's just something to be aware of when you rent. As you can probably gather from that observation, I think their fleet of cars is ok. Not bad, just nothing to write home about... lots of Hyundai Accents and Chevy Impalas. My last rental had no cruise control... a definite bummer on a long trip.

Scam alert. If you don't produce the gas receipt when you drop off the car, they will charge you…read moreto refuel the vehicle even though you just filled it up.

They are rude and racist. They charge $300 deposit to only certain people. This is racist and very…read morepoor business practice. I rented a beautiful car in Boston, MA and the $300 was waived. Starkville office refused. I'm never renting from them again.

These people in Starkville ms do not care how much they inconvenience their customers this is the…read moreworse rental location I have ever dealt with no communication and no reservation they will tell you they have you set and when you get there NO VEHICLE!!! THEY DONT CARE. THE WORST!!!

straight to the point airport. Living in Dallas and coming to this was very cutesy, very demure…read more The waiting area for ALL flights is the size of one gate at international airports. If uou want somewhere to sit get there kinda sorta early or you'll have to stand til it's time to board or until 1 of the 2 flights board. All there's a FREE shuttle that takes you from Columbus to Starkville so if you need a ride and want a free ride jump on the shuttle. It runs both ways and in line with GTR flights.

No shuttles. No amenities. Very few rental cars. Impossible to get an uber for a 6am flight…read more Security does not open until almost boarding time. Much more pleasant to fly into BHM and make the 2-hour drive. But the prices at BHM have skyrocketed so we are back at GTR.