I have travelled multiple times in Italy and rented cars from a number of rental firms.
We tried Avis Naples airport after joining the ' Preferred' Avis membership. The amount quoted on line when we booked ( with cover) was AUD 1400 for 6 days. This became 2900AUD at the desk.
They pushed us to take extra cover and pay for Tolls ( when we didn't need this cover) We then had to battle with around 60 other tourists in 35 degrees with luggage to get on a bus that seated 12!!
The worst thing that happened to us was we returned to the car at 9pm and couldn't open the door , the battery on the keys had died. We rang the breakdown number given on the set of keys and no one picked up. We tried numerous numbers and nothing until we got through to someone who couldn't speak English ! We ended up stranded on the side of the road for over 2 hrs before we got through.
We have complained to global but they have written after 7 weeks to say they will do nothing !! This company does not care for its customers and put us at risk during the rental which cost exorbitant amounts. Last time Avis will get my custom. read more