I have always had a good experience with Aeromexico, so surprised by the low ratings. Bet you did…read morenot know that Aeromexico is ranked as the world's most punctual airline for 2025, marking its second consecutive year at the top. Don't believe me...look it up!

Pésima aerolínea. Perdí un vuelo y luego cancelé el trayecto de vuelta sin avisarme. Arruinó mi…read moreviaje a Egipto. Terrible airline. I missed a flight and then canceled my reutrn portion of the ticket without telling me. It ruined my trip to Egypt.

Well considering this is VOLARIS and all of the crazy things they do to customers I will say that:…read more First and foremost, I am glad we landed safely, we landed on time, and our flight was not cancelled Nothing is complimentary, they charge for water, soda and snacks Seats do not have cell phone charge plug ins or TV's Staff is friendly We arrived at our destination and lived to see another day

What a terrible airline. The good is that it got us there safely. We were only 30 minutes late…read morewhen we went to Mexico City. We were on time going back. There's a lot of bad: 1) The seats feel like bus seats. They were really firm and hard, reminding me of elementary school chairs. 2) I paid to choose my seat, but we didn't have those seats on our return flight. It would have made little difference, anyway, because the rows are virtually identical from the front to back of the plane. Space is limited. 3) The loading process is disorganized. Most logical carriers will load elderly and people with disabilities before loading everyone else. For some reason, Volaris does not do that, and it causes loading to be far longer. 4) Customer service doesn't exist before, during, or after the flights. If you try to check reservation information, you can only talk to AI or chatbots. They give you the option to text customer service through WhatsApp if you have questions; however, they will give a generic, unhelpful answer that mirrors what the AI/Chatbot says. 5) Flight attendants are there to do the bare minimum. Carry a credit card if you want anything (food, water, etc) as there is a cost to everything. Flight attendants could not even care less if people were getting up when the plane was ascending/descending. 6) If you are tall, you will not enjoy the limited seat space 7) If you didn't pay an extra fee for a seat assignment, then you will not be assigned your seat till the day of the flight. If you did pay for your seat, they could still move your seat, despite you paying for it. Because of their literally absent customer service process, if you have legitimate disability accommodations, they cannot accommodate that till you arrive at the airport. By that time, the seats have already been assigned and there is little they can do to accommodate you. This is the reason people with disabilities were limping without assistance onto the flight in group 6, rather than being boarded prior to the general population. 8) Even if there is a delay to the flight, they do not consistently update their passengers. I had a 30-40 minute delay going from LAX to MEX, but it did not show that there was a delay until we arrived at Mexico City. 9) This is a low-cost carrier and it can be considerably cheaper than other alternatives if you don't carry baggage. If you are carrying baggage and choosing a seat, there may only a 10-20% difference (compared to 30-40%, as you'd see on google flights). Volaris is completely unprofessional. I hear Viva Aerobus is even worse. This said, I'd probably stick with AeroMexico next time I go to Mexico.

05/20/2018 Checking is easy when you screen captures…read moreeverything. I just don't understand why you could not check-in with just your passport. So we have to stand in that line just to get checked in? Are you going to search this guy with these giant square-ish shaped packages that look like something you don't want on the same plane? Once at the front of the line, the flight attendant at this window got us checked in. Now off the the security part so no weapons or liquids. We were so early, we waited at the gate for 3 hours before we could board. The flight was great because you get a whole drink and a whole bag of chips.

SHAME ON INTERJET! DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY!…read more I had booked a flight to Cancun from LAX in December of 2019 to fly out on the 25th of March 2020. I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight?! How are they not going to honor my change when Interjet didn't even give myself a 24 hour notice!? So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! I wasn't even asking for a refund! How is that even possible! You guys are absolute crooks and I will fight tooth and nail. I will take legal action if need be. It's not even about the money anymore. Its about principle! Do what is right Interjet and stop being so greedy! I won't stop till I get reimbursed. To everyone else, contact your bank/credit card company because this pandemic is in legal terms "an act of God" and out of our hands. We are being unfairly charged for these flights that Interjet is not reimbursing! All other airlines are reimbursing their customers with no issues, but Interjet is not!

I payed for wifi and never worked. They wanted me to call a number to get my money back. Overall…read moreexperience sucked

My wife and I flew viva from Tijuana to Cancun. On our return flight of 350 pm flight with a 330…read moreboarding. We were in the airport, looked at the screens for boarding which still showed 330 and did not receive a text or update on our E-tickets. Went to board at 337 and was told they boarded at 305 and we could not get on the flight. The screen above the desk still showed a 330 boarding. Then after spending the night in the airport in Guadalajara to get home at 8am and having to miss a day of work, I was told via email we were late and they will not refund us... They are wrong, was not late, and are crooked for not immediately refunding our tickets. No refund, no help in rebooking. My wife and I travel to Mexico prob 2-3 times a year minimum and have never had an issue like this, will never travel viva aerobus again. Super disappointed in them and would highly recommended anyone NOT TO FLY WITH THEM because they do not care about the customer.

We flew AEROMAR from Mexico City to Acapulco. The waiting gate was C as well the exit door. Once…read morethey called the groups you still go downstairs and wait for a bus to take you to the actual plane. The waiting downstairs was long and not enough seating. Once in plane you are seating from front to back as the entrance is through the back of the plane. The plane attendant was a nice gentleman and kept sanitizing through out the flight. Food was yummy. Butter croissant with ham and cheese, soda, and peanuts or chips. The dismissal is through the back. Price: average Time: looong Food: decent Clean: not so, crumbs on seats, they do sanitize but not quite clean Covid: face masks require

All I can say fuck this airline is trash don't fly with them trash trash trash trash trash trash…read moreand the people that work for this airline are no help at all money hungry worst experience ever, if you are thinking of flying with them don't better off flying directly from the states. Nothing positive about this airline

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Large spacious clean airport. Counter help for check in was…read moregood. Porter brought us a few feet from Gate 36 close to the restrooms since we arrived 4 hours early. She used a translator app to keep us informed when the flight was delayed. It was pouring so might as well head to the airport. Several shops for last minute omiyage( gifts to bring back.) A few eateries around if you get hungry before your flight. I'm glad we used United for coming and leaving Mexico City.

This is my go-to airline. Unfortunately, this trip was a MESS…read more Flight was rerouted to Queretario instead of CDMX. Can't blame them for the weather but being held on the plane for 6 hours on the tarmac at Queretaro since they did not know what to do was ridiculous. There's more...I was flying business class, and my seat would not recline, and the screen did not work. Flight back was on time, but they did not have ear pods. WTH happened to you United? Only saving grace is that the United Lounge at the airport was great.

I officially HATE this airline . I am so disgusted with this airline and their procedures that make…read moretheir passengers feel harassed. On both my flights to and from my destination vacation they made me feel as if I did something wrong. First in the way to Mexico they pulled my suitcase and told me that I couldn't take it on board and must check it in when I explained how this would possibly make me lose my bus they didn't care and said I better listen it will not be allowed on. Then on my way back to Los Angeles they selected me to check my bag right before boarding . Again really , I just went through your high security check point , soooo rude to do this and make their passengers feel like they are being picked on. Then as she rummaged through my things and obviously found nothing and made me now lose my priority because supposedly I am on priority boarding the next person selects me to say that my bag needs to be checked in because it might be too large which it wasn't. But since I refused to lift it up on her baggage check since I can't lift bags (the reason both my brothers were with me paying to all board together) she said too bad I'm going to check your bag in now. Seeing that three people all chose to stop me and choose me to stop for each their own reason felt like bullying and harassment. I had to be on this plane feeling awful with a bad taste in my mouth; feeling defeated and picked on. Sad to see others after me not bothered and having purse, backpack and carryon and not stopped while I just had that one carry on. I am so disappointed and disgusted with this airline. I'm Done!!! Done !!!I strongly suggest everyone to fly anything but American Airline. Not my choice in the future and I will make sure to tell my friends and family to chose another.

Flew out of Mexico City with American Airlines. The best part is that the layover is reasonable…read more Some airlines had really crazy layover from Mexico City to Vancouver BC. I am talking about 8 hrs to 18 hrs in LAX or LAS. Overall, it was a decent flight. Arrived on time and departed on time.

Horrible communication. I'm on eighth hour of flight delays. They can't always control that. I…read moreunderstand. However they aren't communicating at all. Unacceptable service levels. Shame on you