At first, they seemed great. After I signed the contract and started payments, I quickly realized they weren't honest with me about my tires and they were not willing to help. It was in my contract that they would provide winter tires and to call them in October when they received their stock. After several calls to my sales rep and the manager who would "call me back", in the end they tried to sell me a cheap brand of tires for an additional $350 (but they kept saying they were worth $750 so it was a deal), when it was clearly stated in my contract that the tires would be included. Furthermore, when I went to change my summer tires to winter tires after purchasing them independently as I wasn't going to give Auto-Zoom another cent of my money, I was told that my summer tires that were supposedly "1-2 years old", were finished and I should not have been driving on them. Very safe - thanks Auto-Zoom.
I would have had a great review to write before the tire saga, but they reneged on our deal, and tried to compensate me with an insulting, dishonest offer. It makes me wonder what else they were dishonest about. Hope it wasn't my car's mileage or even worse, accident history. I'll never know, but what I do know is I'll NEVER trust Auto-Zoom again and will make sure nobody I know does. read more