Brian (Bryan?) at this location was an absolute joy. He helped me swap out my battery on my Jeep & that battery was stuck stuck, like me on the couch after Thanksgiving stuck. He put in WORK, & got that sucker out. It took time & patience. I would have never been able to do it on my own. His customer service was out of this world. Whatever you're paying him, he deserves a raise! The girly working there had great energy as well. I came for an automotive issue and left with my faith in humanity/ customer service restored. I will certainly be an Auto Zoner for life!! read more

Mannn Brian and David , extremely helpful just literally helped me change my battery out and check my headlights. I totally appreciate their patience and their customer service. Very thankful that's great here., a very patient and very helpful. Much appreciated you guys. Thank you. read more

Yes rye reck-o-mend! LOL!!! Any way wanted a part but nobody had it do i came here. (No not really cumin) but could have once i found the part. The part i needed was on the shelf hanging in a cardboard & clear plastic cover that almost required another tool just to open it! Anyway ummm oh yea i found the part actually the guy working found it for me. So me and the voices in my head made the decision to purchase it. Ok actually 8 voices said to purchase one said to just take and run out and the 10th voice just hummed. So i decided to pay for it. I think the guy behind the counter was physic because he laughed when the one voice said to just run out! So i ended up not needing the part but the good news is you can save up to 15% by switching to Geico. Ok I'm cold because I'm in a hot room and this is what happens when, I forgot what i was mumbling about. So have a great day, night, evening , afternoon, morning and finally remember only you can prevent forest fires! Bye! read more

Avoid this place! Some of the counter persons are idiots! Went in to have our key fob battery replaced and the worker lost our car key. They looked all over the counter area but no key. Luckily we had a spare key in the car. Later they called to say they found it in the parking lot but it wasn't where we originally parked our car! Avoid these idiots!! read more

HORRIBLE experience! It's raining and noticed my wiper flapping on my Maserati GT. I walk in and nobody is around. I wait and wait and still no one. I walk around and find a young guy working in the aisle. I asked him if he could install but he says " no because I would have to leave the store and nobody would be in here" Listen here!! There was NOBODY in the store! I think he just didn't know how to fix it!! read more

Geez these guys really have no customer service when I came in yesterday. I was happy they had my parts but the asian guy was not happy to reach something for me I couldn't reach in the aisle. And then I get help from no one for the heavy rotors I bought when there was 3 employees walking around. The only helpful person I got was several months ago and he was a caucasian guy(don't remember name) but at least he was helpful and offered some insight on my car. Hope I don't need to come here again. read more

This is located catty corner from Walgreens. It is very small inside. Much smaller than other AZ I have been in. I am not a car enthusiast and I only come here once a year to get my windshield wipers because I like their brand. I was not greeted when I walked in nor was I helped. I usually at least get a greetings at others and they are super helpful. Not the case here so you better know what to get. There were at least three employees on duty and not very busy inside. I even took my time just to see if anyone would approach me but no. The gal ringing up was nice enough though and took my coupon that I printed online. Next time, I will go back to my regular one in Roseville. read more

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Tried to start the SUV and the battery was dead, dead. Couldn't get my battery charger to charge it. Drove in my other car to Auto Zone in west sacramento, where the staff is always friendly and helpful. I was not disappointed. Allie helped me but the charger I wanted wasn't on the shelf. When he suggested other places to look, I told him that i was reluctant to go anywhere else because I didn't trust the staff elsewhere. So he looked in the back stock area and found the charger which I wanted! After I took the charger home, I found that the battery itself wasn't good - great charger to give out error notices. Had my son remove that battery and put it into the trunk of the other car. I drove back to Auto Zone. This time Melissa checked out the battery for me and found the same error message. She carted the old battery back into the store. Allie found the correct battery and hooked it up to their charger and topped off the charge - for no additional charge. I have a free three year warranty on the new battery - the last battery came from the Toyato dealer and just barely lasted two years. Auto Zone staff always goes above and beyond to help customers!!! read more

Paul is amazing! He went above and beyond helping us with our car. I appreciate his time, patience, and knowledge. He made a stressful situation so much easier. I'll only be going to this AutoZone for now on. Thank you Paul! read more

Went in to autozone to check my truck battery, purchased there 1 year ago, Exchanged it on warranty, guy did not know how to get battery off. First off, he refused to help me, then a gentleman said, " go ahead yea help her", could not get it off. Other male workers there were rude, ignored customers or said " yea what do you want?", very unprofessional! I bought battery went to OReilly, they put it in for me and I took old battery to autozone got my money back! They were Rude then as well!!! I will Never go to a Autozone ever again !!!! read more

I went in to charge my battery come to find out it was bad but still under a year old. nothing was found under my name but Paul seen I had a recipe in my email and help me out by honoring my warranty and exchanging my battery. I appreciate that so much Paul. read more

Just wanted to stop by because Steven was incredibly helpful and people who enjoy their job or at least act like they are enjoying helping you out, deserve to be noticed. Thank you Steven for helping me when my jeep had a bad battery! He was also trying to take care of a customer over the phone and was patient and quick with us both. I don't know a lot about cars but am very glad I live near a business with knowledgeable and helpful people :) read more

This autozone sets the tone! Great customer service,they went out of their way to help us find the best prices headlight,and even changed the headlight!!! Goodness gracious another good day...STAY IN THE ZONE WITH AUTOZONE!!! read more

Came here needed to replace a headlight (that I have never done before) and Donnie was so helpful! He came out to my car and showed me how to do it for future and was able to replace the light so fast. Great to know for future. Great service here!! read more

Paul Wiley, the store manager, brought pristine service & took the time to ensure not only I had the correct battery for my vehicle but replaced it himself. Best all around service I've received and grateful for it. read more

I was so impressed with the customer care I got this morning. I was super frustrated from the night before and my battery not starting and my road side assistance never came, so I was not happy with my car. First went to walmart auto center.. three cars waiting as they just opened, ugh so I was like fine I'll go to autozone and hopefully they will install it. What I get instead was that and much more. Alex helped me pick out the battery, I asked if he could help me install and offered with no hesitation. When we went out to the car, he noticed my cable clips were in BAD shape, I wish I had a pic of that. He offered to change then out right then and there, of course I was surprised, he was going above my expectation of autozone.. I was all fixed and ready to go within 20ish mins. Customer service is one thing, but this was actually customer care! Thank you a million times!! read more

AutoZone - Auto Parts & Supplies Near Me - West Sacramento, California

Everyone I spoke to here was unprofessional from start to finish. You're better off going across the street to O'Reilly. Their employees have more knowledge and better customer service. read more

I originally went to O' Riley's since I had been on that side of the street and prices are about the same so I went there first though due to on and off rain they didn't help me install my traffic signal bulbs that stopped working though made an excuse saying that my headlight cover made it impossible to change the bulb so I got a refund and went to autozone literally across the street and got what I needed and was helped when it stopped raining then while one of the workers was changing my left bulb it started raining again and he quickly tried to fix that one came back with a jacket while my hood was up and did it then I said we could do the other side when it stopped raining again so by then the bipolar weather let up and a different person came to complete the job since the previous person was on a conference call but he too did an amazing job with little knowledge of my vehicle functionality . I understand liability issues could arise when dealing with electric parts in bad weather but working around it was all that had to be done via other shop either way the customer service was good they're speedy with assistance Etc I would recommend this place to a family or friend. read more

I come in for a simple request, I need a headlight bulb for a 2012 Hyundai Sonata. Fast forward to me at home trying to do an easy bulb swap and cursing like crazy because the bulb won't fit. Turns out a quick google search shows the bulb I got is the wrong one entirely. F me for not just googling, buying online and doing it all myself. Retail storefronts with illiterate employees like autozone will be erased from history soon enough and I cannot wait. read more

Bought a 12mo battery here and 4 months later it died. Brought it back in and in under 5 min was out the door with a brand new battery. Way to honor the warranty Autozone! read more

I've learned not to just be grateful for those who look beyond themselves to provide assistance to someone else "Without Having To Be Asked", but to also notify the individual when he or she does so in this order. On today December 4,2019 Employee Rustam Talipov an incredible young man graced me with such a level of Customer Service that I had to immediately and openly state such online for the world to know exclusively . I arrived at Autozone in West Sacramento for Assistance with a part for my E550 Mercedes,and this young man with Respect,Dignity and, Class introduced himself and assisted me with everything connected to my visit. Furthermore, he then without reservation assisted me out to my Vehicle despite the pouring rain, and fixed my issue for me with excellence. Mr. Rustam Talipov my prayers are that you are graced with an abundance of blessings for being so kind and helpful to me. I know God will definitely reward you for such but for now he is using me to do his light work. Lol!!!Thankful I Am once again Happy Holidays, and please don't stop being you. *His Grace, Dr.Jeremy Moore read more

Michael is amazing. Saved my day. Had to call roadside assistance twice because of dead car battery. Got a sweet deal on a battery with 2 year warranty and Michael installed for me. Highly suggest this business as they know good customer service. read more

Had to replace my car battery so went to O'Reilly to see if I could buy a battery and have them install a new one. They looked at my car and said that my car wasn't eligible for the service. Then went to Autozone. The two people who helped me were really great. They walked me through the different battery options and installed the battery, no questions asked. The store had some challenging customers in it and the staff was very professional and helpful despite less than ideal circumstances. Great value and great customer service. Won't be going to O'Reilly again. (1/8/22 around 11am) read more

Car was becoming slower and slower to start, googled it up and was suggested to go to the nearest AutoZone for a free check. One of the staff checked my battery level/alternator/starter with this gadget that hooked up to the battery terminals. He was super nice to explain what showed on the screen, and we were pretty excited that it was only the battery. The alternator/starter would've required more cash. They helped me choose a battery and replaced it free of charge. They were helpful and ridiculously nice. Walked in pretty worried expecting the worst of the worst, drove out relieved. read more

I haven't had very good luck with cars recently. My rearview mirror decided to fall off because I needed an extra thing to scurry around and fix after being on vacation. Some light Googling informed me that I should remove the button from the mirror (impossible) and simply (yea right) glue it back on. I called around and most auto shops wanted a pretty chunk of change or they wanted my car for half the day. No thanks, no time for that. I marched in, smiled at the guy behind the counter and he sauntered out to help me pick out my glue. He had a hard time understanding that in addition to the mirror, the entire OnStar/whatever system had also fallen off the dash. After some back and forth I ended up buying two kits to get the job done. He told me I'd have to apply the glue and wait 12 hours - this wasn't actually true. I could apply the glue and it dried in three minutes. The back of the box told me so. Anyway, problem solved. I'm not sure they are as well versed as someone in a car store should be, but oh well, I guess it's true that men don't like to read directions! read more

Va was the best came in with hella questions and he helped me with all of them, and he helped me with my battery great customer service.

Fast service and they do provide good customer service. It's a smaller autozone than I'm used to but still an easy spot to get in and out of. read more

Employee by the name Marvin was very disrespectful. This place is very unprofessional. Better luck somewhere else with your car needs. Anywhere but here. read more

Since zero stars aren't an option I am FORCED to place one star , I went in since Autozone advertises a free battery check & battery charge , to come in and be told NO to go to the COMPETITION across the street left me speechless , let me start from the beginning thought so everyone can get. clear visual,I walk in no greeting, cool that's fine , I ask the Latino short man with glasses if I could get a battery check he said " no we aren't going to do that for you it's just me and my coworker and we're cleaning " LOL I went in at 7:30 and they close at 9 P.M !!!!!!I just really found it hard to believe on how lazy and nonchalant he was about it, long story short I wouldn't went in to ask for that service if my car didn't die twice on my way from Fairfield , and I had no problem with going across the street to get a new battery placed , DO NOT GO HERE GO TO OREILLY THEY HELP YOU read more

I was told they do a FREE DIAGNOSTIC when your check engine light comes on. It took a couple minutes. They gave me the error code & told me what was wrong & printed it out for me...FREE. The auto place was gonna charge me $125!!! Thank you Auto Zone! read more

I would like to take the time to acknowledge and to thank Jose and Eric for not only their customer service and professionalism but for taking the time to assist me in problem shooting my car after I had installed a recently ordered alternator. In between helping other customers and taking turns cleaning the store in preparation of closing shop for the night they went above and beyond to help me get back on the road avoiding my young Daughter and I from being stranded for the night. Great job guys and I can't thank you enough for all you did. I strongly encourage everyone I know to go to your store. Thank you again read more

Update since my previous review, this store got a new store manager and the customer service has been better and the store itself is looking nice. read more

I really like this particular Autozone. Very helpful and prompt service. They usually have the parts I need where as the Kragens across the street does not. I really like their rewards card, I can get $20 every so often when you spend a certain amount. I've received this discount 3 times now, I like it! Pricing is always good also, and they usually have what you need. read more

I wanted to take the time to write a review on the great customer service that I received last week from Jordan J. My car happened to die at the Auto Zone parking lot and Jordan was so kind in assisting me in checking to see what was wrong with my car. He tested a couple things on the car and found out at the alternator was no good and had drained my new battery along with it. Jordan took the time to remove my battery and fully charge it while at the same time placing an order for my new alternator, and also called an auto repair shop down the street to see if they could please install the new alternator upon it's delivery. Jordan also took the time to speak with my dad on the phone explaining to him everything that was happening with the car. To say the least I was able to get my car running within a few hours thanks to all of Jordan's help and knowledge! read more

Lazy employees spent two min and said he couldn't help me why are u guys there if u can't assist your customers this was my second time trying to get help with my headlight lightbulb this guy didn't even barely try before saying he couldn't help a guy in the parking lot that didn't even work there helped me get the bulb out only to find out they didn't even have my bulb in stock which they said they did over the phone so basically I drove there for nothing AutoZone needs to train their employees to help customers and not give them wrong information they're horrible bad AutoZone experience I definitely will probably not return any of them read more

I went in to buy wiper blades the week we got all the rain. After I purchased the cashier just offers to install them in the pouring rain. I said sure. Just such great service. Not what I was expecting. read more

Easy to order parts, friendly non sexist staff. Clean well stocked location. Easy tool loan.

I heard an advertisement on a local radio commercial regarding a free check light engine diagnostic yet when I went i the store they told me no they do not provide that service. Then why would they advertise that type of service on a local radio station... read more

Bradford and Jose were fantastic and very helpful. I went in to get a new battery and had no idea they could install it for me. Saved me a lot of time and frustration! read more

Wow, the customer service had gone down here. Just for today's experience maybe because the other guys are off and they hired two new females I never saw working here. Maybe, they hired employees who doesn't know anything about cars or the products they're selling. I remembered the guys I was used to dealing with knew what they were talking about. Plus, the guys were interested in helping me solve the problem I had and made recommendations. The ladies I dealt with today sounded like they had no clue. I told them my problem and they told me if those were it they couldn't do anything to help. I guess it's too much for her to walk out to my truck with a multimeter or something. I told them I'll figure it out myself. At least she was able to direct me to the booklet for information. She got back behind the counter and played with her phone. Keep it up Autozone and you will be as bad as the Oreilly just across the streets. read more