Terrible service. Employees didn't even know what a wheel stud was. Zero help. Even showing the part and what was needed

Always great customer service when I go here, I've never had a bad encounter and they are always helpful especially with anything warranties related and also explain your check codes to you and look up the proper way it needs to be fixed as well read more

AutoZone in Tucson 5609 e speedway blvd Alonso and Elsa were amazing we called the store at 10.30pm because our friend needed assistance to get a part and he was visiting from Texas and headed to Utah the next morning they went above and beyond to help get him going so today he was able to leave for Utah he was so happy thank you Alonso for helping our friend so late at night read more

I'm not a review guy by any means, but Malcom and Izaiah definitely out did themselves with providing me with amazing service. I came in to replace my battery that was not 3 years old and covered under their warranty. However, for whatever reason my information was not being brought up in their system and they couldn't see my battery covered under warranty. I'm usually really good at keeping my receipts just in case these situations happen, but unfortunately I couldn't find it! Malcom wasn't satisfied that for whatever reason my information wasn't being brought up when I gave them my phone number. Malcom made a phone call and gave me a complete refund and I walked out with a brand new battery covered for additional 3 years under warranty!!! Throughout my time in the store Malcom kept reassuring me that he was going to help me out and make sure I'm taking care of. Isaiah was very helpful as well, running around helping many people in the store including myself. Isaiah was very busy helping customers with battery swaps, diagnostic checks, answering phone calls and working the counter, all with a big smile on his face and very polite customer service! Isaiah put my new battery in for me in under 3 mins, great kid and he knows what he's talking about! Very impressed with the crew at this AutoZone, thank you guys for your help! -Mike Huber read more

I wanted to say that I had the most pleasant experience with Jesse C. located at the AutoZone on Speedway and Silverbell. He was efficient, courteous, and very professional. He helped me with everything that I needed, and I really appreciated it. read more

Ja was extremely patient and helpful even in the heat and humidity of midday in August. Thank you!!!

The chubasco is starting! I just stopped by this auto zone to get a passenger side windshield wiper to get me through monsoon. I was immediately greeted and offered help by an associate. I let him know my car needs a particular kind of blade, and he immediately walked out to take a look. He came back and scrolled through the computer to show me my options and prices. When I picked the one I wanted -- which was less expensive than the last one I bought-- he brought it right out to my car and installed it for me without hesitation. It already started raining, and my blades are a bit difficult to install, so I really appreciated that initiative. I appreciated that I didn't have to ask and that I didn't feel like an inconvenience. I would come back to this location again because of that friendly experience. read more

AutoZone Auto Parts - Bosch windshield wiper installed and ready to go. - Auto Parts & Supplies Near Me - Tucson, Arizona

Richie put in a new battery Thursday morning. I was driving the next morning and my vehicle went dead no power no lights nothing. My vehicle was towed to Toyota. the negative battery connecter was very loose. I had a tow and cost at the dealership and lost several hours. I do not recommend Ritchie read more

Shana, and Mary are both amazing, had a really unfortunate night as my car started misfiring horribly and, coolant spilled everywhere, and getting the coolant situation figured out I was still puzzled as to why there was a misfire, with no check engine light they were both able to help me diagnose the problem and had me purchase a throttle position sensor. It totally fixed the problem! They were super kind and knowledgeable and helpful on my problem at hand, totally recommend this autozone!! read more

My car battery just died in the 107 degree heat so I had to jump start my car and drive to autozone to look for battery replacement. I wanted to replace my car battery in Costco but they don't replace it for you they just sell it so forget that. I just came to auto zone and they replace it for you! Nice people and they recycle the battery for you too! There was a boy shoplifting when the guy was replacing my battery so he got called in but another off duty young gentleman offered to finish the job, great service! Thanks! read more

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We had to pull in because our car was overheating.Damieon was so great.He checked our radiator, filled up the fluid, double checked everything.He even fixed the fuse in our headlight.We are so grateful and hope the company does too. read more

The worst auto zone in tucson. Unfriendly and unhelpful employees. They don't seem to put any effort forward to help their customers and are very rude. read more

After having awful service at another location I went here on a whim. Not only did David help and believe my diagnosis that the battery had issues, he helped take out the old one. He then gave me a list options for a replacement battery. I ended up upgrading to a newer more powerful battery. I could stop the review there. However when he moved on to the next customer he was just as attentive. It is rare you see an auto parts store clerk leave the store. He seemed to really care about helping people. read more

Very good and very busy Autozone! Customer service is friendly and helpful, often going out to assist you with your car issues. I've had them tinker on my battery, replace parts, help me swap out parts. They do tend to be quite busy at times, sometimes leading to long waits in line, but that's also because customers ask a lot of questions and Autozone takes time to help. How can you dislike that, especially when it's you they help? I swing by to pick up air filters and oil change stuff and wax for the car and I can get my battery checked out free and they will help you out. Try to go at an off-time, whenever that may be, to get more personalized service. The prices seem decent compared to other places too and you can get a frequent user card. They often try to sell you something on the side like a special product of the month, but I'm guilty of occasionally of buying one so I don't mind. read more

I showed up around 8:15 pm for a dead battery replacement. Jacob really was pleasant and promptly replaced my old battery for the new. He was was quick and professional. read more

Last two times I stopped in while visiting Tucson everyone I came in contact was very friendly and helpful. Recent visit for wiper blades, young lady helped rang me up and didn't care a bit as she was installing the wiper blades in the rain. I never asked, she just walked out with me and changed them!! Excellent customer service. Thank you!! read more

Giving these guys and gals 5 stars for demeanor, customer service, and helpfulness. They have set a benchmark for other auto zone and high standard for their customer service. Spoke to the manager and gave him my 2 cents of just great job. He is a good guy my first impression. Save your self time come here. Good luck down the road. read more

Five stars for the AutoZone at 1705 W. Speedway Blvd. (near N. Silverbell) for out-of-towners who needed to deal with all sorts of orange warning lights on tires on our massive Nissan Armada rental car with tires being low in the winter. We had stopped at three filling stations, but could not get air. We had put money into three different gas stations' air machines on this miserable night and none of them had worked. It was a chilly, nasty, rainy night near freezing in Tucson around 7:30pm (it snowed later that night), and we were desperate. We saw the lights on at AutoZone and decided to give them a try. Good decision! This was the most friendly auto parts store we've maybe ever been to. One guy was already helping a customer install a battery in this bone-chilling rain. It was so bad that even about 3 minutes in the rain, the temperature was so close to freezing that to be out that long was really painful. Kevin came to our rescue. We walked in and explained our predicament to the store. Kevin immediately said "Let's start by measuring the air pressure." We had no air pressure gauge in this rental car, and we had just walked out of the nearby Circle K at W. Speedway and N. Silverbell, where the air machine didn't work and we could not buy a pressure gauge. Kevin grabbed one off the shelf and in the rain checked all four tires. One of the four tires was a little low, but Kevin's diagnosis was that we would be good for the rest of the rental period (about 15 hours left) -- that was the news we needed. And the peace of mind when the overly sensitive panel indicators make it seem the world is ending was amazing. We bought absolutely nothing -- but AutoZone earned our goodwill. Kevin is a model employee--friendly, knowledgeable, and he has a "jump-to-it-ness" which restores your faith in humanity. Thank you AutoZone and thank you Kevin. AutoZone will be our first stop for auto parts from now on. read more

I came in asking if they could check my battery and they told me the alternator wasn't working and that I needed another one. I got two other people to check the alternator and batter and they said it was working. I went to O'reilys where they also told me everything was good. I don't know if it was just their lack of knowledge or if they were trying to rip me off but they almost made me spend 200$ on a new alternator when I didn't need one. read more

I turned the key and the car clicked back at me. The haunting sound of a dead battery changed my plans for the rest of the day. Fortunately for me, the Speedway AutoZone store is located about two miles from my house and I can walk or peddle my bike there to buy a new battery charger. This should be enough to turn the car over and let me drive back to buy a new battery. I arrived at AutoZone in a half hour and started looking for chargers. The manager, with no lack of disdain, told me the isle that contained the chargers. Luckily for me, I ended up in front of this same person at the checkout counter. She used the same discourteous demeanor when I used my credit card and then placed it back in my wallet. The manager then snipped that she needed to see my card and my ID. Done and done. With my new battery charger and my damaged feelings I peddled home. The gadget worked perfectly and the car was purring in a matter of minutes. Here is the fortunate part, I was not going to go back to AutoZone for my new battery. Pride, ego, whatever, I was not going to give them my business a second time and now, with my car running, I didn't have to. I packed up the extension cord and charger (just in case) and drove to Pep Boys. Here I found out that I still had warranty coverage on the old battery. It was purchased here less than three years ago, and I ended up paying half price for the new replacement. Thank you Speedway AutoZone. . read more

This store did not offer any customer service 2 of the salesmen were helping other customers while a third salesman sat in the Isle behind the counter and ignored me while he played on his phone. After about 4 minutes the one sales man who was helping a customer turned and told him to help me, he came to the counter looked up the wipers I needed then said the wipers are down that isle. I asked him to show me which ones I needed he turned and walked away from me and did not show me... I would not go back to this store. I left and did not buy anything from them. I went down the road to O'Rielys and received excellent customer service, he even put them on my car for me... read more

This Autozone is fantastic! Their customer service is outstanding. Over the years they have installed windshield wipers, bulbs in headlights (including ones that required them to remove the car battery), and advised me on the best parts to buy for my small compact car. Their staff, especially their manager ,Allan, is professional and always available. They are very patient with people who know nothing about cars. They make you feel like the most valued customer in the store. And you will want to keep coming back again and again -- as I have for the last several years. read more

My husband dropped off our car battery yesterday evening and we have been calling all day trying to figure out if its fixed or not. Each time we are getting the "call back in 30 minutes, I'm going to try & charge it now" spiel. We have a newborn son and places to go. Long bus rides are not an option right now! They need to hurry. This is getting ridiculous. Never again!!!! read more

my passenger side headlite was out . i'd tried another auto place , but they couldn't figure out how to install the new bulb. autozone figured it out. it only took 5 mins and i was on my way ! THANKS AUTO ZINE ! read more

I called ahead to see if they had a bulb for my headlight, they did, and I asked if they'd hold it at the counter for me, they said yes. I arrived about 20 minutes later, and I had to wait for two other customers to get to the counter. When I asked for the bulb, they looked at me like I was stupid. I had to give them the vehicle info again, and while I was telling them the make and model, the phone rang and the salesperson started helping the person on the phone, ignoring us. We interrupted and asked if he could put the person on the phone on hold while he finished helping us. How rude. So he finally found the type of bulb for us, and instead of him walking over to get it and let us pay for it, he just pointed and said 'it's over on aisle one", so we went to get it, only to turn around and now wait for FOUR customers in line to get back to the counter and pay for it. How stupid. While he was finding the part on the computer, he should have walked over to get the part and bring it back so we can pay for it without getting back in line for a second time. So much for our phone call ahead of time to save us time. Very poor customer service, and absolutely no sense of urgency. read more