Great customer service! My car was inactive on a ship for two months and now the battery has given…read moreup. I was in such a panic, with the help of my hubby, I searched for 'Car Battery' in Yelp and this place was number 2 but had 1 extra review over the first place venue, so I gave this one a try. When my husband and I drove here, they kindly helped us figure out which battery my car needed. They could've easily had us go into their shop and charge us to pay for the battery and installation but the gentleman was so kind that he quoted us the price for a new battery with use of the VAT form and even lended us a tool to install the battery ourselves!!! They were so kind that we fixed the issue of this craziness within less than 30 minutes from the time we arrived. This is definitely our stop for our car needs, thank you ATU!

Excellent businesses. They speak English, and have fixed both my truck and motorcycle. They accept…read moreVAT forms; their prices are very reasonable; they don't force you to order replacement parts from them, and they won't turn a wrench without your permission. This is my go-to garage here in Germany! Absolutely fantastic service! A word of caution though: due to their excellent service, they are very busy and you will need to call them to check the status of your vehicle. Don't wait on them to call you, it could be a while.

Second time I have had work done here. Body work and now clutch replacement. My car was towed, and…read morean estimate was given free of charge.. After the assessement the telephoned for permission to work and only did the work I authorized them to do. They also provided a rental for the duration of the time, which was cheaper that most of the other rental companies around K-Town. All work and service was done for a very fair price and in a timely manner. I would go there again and recommend to a friend.

A family mechanic shop; with the cleanliness of a dealership. I was able to drop my car off the…read morenight before; and it stayed locked behind their fenced-in property. They worked on it first thing and kept me updated via phone calls. From the receptionists, to the mechanic who explained to me the problems; everyone seems to have conversational English. They also take VAT forms and are reasonably priced.

Great mechanic, awesome server and reasonable prices. I have trusted Mr Roth for three years to…read morework on my American and European cars and have always been satisfied with there work. Speaks great English and can use VAT for multiple cars. Has allowed us to drop off our car when he is booked and usually gets to our car the same day. Allows you to bring in your own oil and fluids to save money. Won't be disappointed.

I heard a lot of smack talk about the quality of service of this garage and I was worried and was…read moretempted to go to the Volvo garage in Homburg instead. I was pleasantly surprised; all went smoothly. They did the first servicing and took care of an electrical system recall issue. They also ran the computer diagnostics because there was an intermittent issue with the dashboard auto-dimmer. Everybody I dealt with was super cool and nice. The mechanic spoke great English to walk me through the options if I wished to switch the car´s electronics to European spec.

Took my minivan in for a warranty repair, they were friendly on the phone when I made the…read moreappointment and spoke excellent English. When I dropped off the van I felt like I was being talked down to, like I was annoying him. When I came to pick up the van a few hours later I was made to wait for two customers, which was fine, but when I had my wife and 1 year old come inside because of the wait the owner (I'm assuming) got very annoyed. He made a comment about my 1 year old touching the glass door, how he didn't want to have to clean it every day, and about him touching the radiator because of the heat. First of all, the glass wasn't particularly clean and my sons hands weren't dirty, and weren't leaving any visible smudges. Second, the radiator wasn't on... so there was no danger of him hurting himself on it, although when I pointed this out he seemed exasperated, like him mentioning the heat was him being polite about being annoyed that he was touching it. When it came to check out he told me that they found the coolant was a quart low, and that they filled it up (without asking), and that he was only going to charge me for the material... eight euros... I pay less than that for an entire gallon of coolant (4-quarts). I paid the bill because I was tired of waiting, and my other son needed to be picked up from school. The repair work was topnotch, no issues there... but the customer service was absolutely terrible. I had already called and explained the issue and how it was covered by warranty, but I had to go through all the symptoms again when I checked in (by appointment)... felt like I had to convince him I was telling the truth. I will certainly not recommend this facility, and I will avoid returning here at all costs.

Michael Mattusch has terrible customer service skills. He was repeatedly condescending and rude to…read moreme when I took my vehicle in for warranty work. I have had several appointments with this business for regular service of my vehicle, but I have never had the displeasure of working with Michael until recently. The service work has been fine, but I will look for another company to give my business to in the future due to the incredibly terrible and disrespectful customer service that I received from Michael.

Good Customer Service, Reasonable price and they accept VAT forms and coupons from the magazine and…read moreyou can save 15 Euro. Completely satisfied!!