Stayed here on my way in and out of Pisa on business in northern Italy. Fantastic stays both…read moretimes! The staff is so great and helpful. The hotel is convenient to the airport, train station.'c and downtown Pisa. The hotel was very clean and the service was impeccable! I had the opportunity to have brekkie and an arrival meal (dinner) here and the food and restaurant service was also top shelf. Really a superb place to stay if you find yourself in Pisa for business or pleasure. Highly recommend the AC here! Thanks to everyone for two great stays!

Unfortunately, this hotel was a huge disappointment. The condition of the room was poor. Literally…read moremasking tape holding the electrical plug in the wall in the bathroom, a wire exposed under the bathroom mirror, holes in the blackout curtain and most importantly Air Conditioning that did not work. Since we had nearly 30 hours of travel we ate and went to bed only to wake up to a warm room. We tried to adjust the AC but instead opened the window. The next day we informed the front desk. The front desk person was pleasant, but we heard nothing from the hotel, no notes, calls or text messages. Upon returning that afternoon, since we had heard nothing, we told them we would need to check out, if this was not rectified. Still zero communication from anyone. The next morning, we went to check out and the front desk manager came out, told us we would be charged for 4 more days and the AC was working it is just wired backwards like most controls in the rooms. And we are suppose to know that to get AC you need to place the control on heat? Seriously, you cannot make this up. I then escalated the complaint to Marriott corporate, and he misrepresented the AC control and stated it was working properly. I have over 1500 nights at Marriott, and this is the first escalated complaint I have ever made to Marriott corporate for obvious reasons. I even provided pictures as I could not believe this was a Marriott property.

Better late than never Beautiful grounds and…read moreinterior-stoped here for a wine and cheese tasting which was good but could have used more snacks/crackers with the wine Maybe things have changed since we last visited but fun to be in the heart of Chianti

This review is for a wine tasting and tour. We did not stay at the hotel but drove there…read more We thoroughly enjoyed the tour and tasting. Gabriel gave us interesting information about the Castle, which was built in the 11th century by Benedict monks! He showed us interesting things such as a hidden room where people can spy into the dining room through a hole in a painting, an underground tunnel, and a theater with its original backdrop from 1742. Don't forget to take a few pictures at the giant bench which is a few minutes' walk away. The view is gorgeous and the grounds are well maintained. For the tasting portion, we really enjoy the high quality of wine. Gabriel was also nice enough to let us sample a few other wines beyond the ones included in tasting, such as the dessert wine and the whites. Quite a few of us bought some bottles to take home. There are plenty of wineries in the area and we had visited quite a few of them during our three weeks in Tuscany. This is definitely one of the better ones, for the castle's history, the view, and the quality of wine.

Went for a wine tasting and I'm not into a four hour tour so this was perfect for us, about an hour…read morelong. The property was beautiful and we did it on a patio with an amazing view of San Gimignano in the distance. We had five wines to taste and and an amazing charcuterie tray which was more than enough to be our lunch.

What an amazing stay!! Nestled in the Tuscan countryside, it was one of our trip's highlights !!…read morePricing is so reasonable given quality of stay & services. Our apartment had beautiful views, and the interior had a rustic country charm. Breakfast pastries just so delicious.. and the special four course dinner by the chef was just too good. Short walk to San Gimignano... a medieval town, that gives vibes of the Harry Potter railway station.. kiddo expected a vampire to snatch her away at every corner !! Overall just so good

This review is for the hotel restaurant La Terrazza, which has a beautiful view of the historical…read moreside of Monterosso. We didn't have reservations in advance and were thrilled to secure some the day of. We got seated by a closed window and they even opened it for us so we could enjoy the view and evening air. Service was spectacular, and they were particularly attentive to gluten-free. I really enjoyed the little gf egg bites complimentary app they brought out. The husband and I each had a pasta dish we found to just be ok but not super flavorful. We shared the second course of steak with a few fried potato wedges and condensed veggies, and we found it to be the same flavor-wise. The steak temp was cooked perfectly though. That's all we had room for as we are just not accustomed to the Italian multi-course meal! We loved the view and the service and would definitely return and just try something else on the menu.

The hotel is set atop the cliff over Monterosso and our room had a breathtaking view. The staff at…read morebreakfast / in the restaurant were friendly and welcoming and also made an incredible coffee to start the day. Breakfast is included and includes a wide variety of options with some additional options available for purchase.

This hotel was conveniently located next to major sites, restaurants, and the train station…read more Our room was located very far from the elevator and up a small flight of stairs. The stairs are a few steps away from our door and I forgot they were there and tripped down the stairs. Miraculously landed on my feet. The rooms weren't updated but had a nice Italian charm to them. They refill the complimentary mini bar everyday and it came with snacks and a variety of drinks, which we enjoyed. The rooms were also a very decent size. The beds are extremely firm and not in a good way. We looked it up and that's how Italians like it. The buffet breakfast had a good variety and was very busy. If you are lucky, you get to sit by the window with a view of the duomo. I noticed the staff ask a few people if they wanted a cappuccino or another drink that wasn't being served at the buffet but we were never asked and it was hard to flag them down.

Nice hotel! I am generally partial to a smaller hotel so, the "grand" part of this hotel was not…read morelost on me. My husband and I stayed here after a wonderful trip to Rome. The front desk people were helpful when asked. The buffet breakfast was pretty standard but, we had a hard time getting a cappuccino. By the time we had found someone to ask each morning, we were pretty much done with breakfast. The room was nice but, clearly had not been maintained in a bit. Due to the time of year, the AC was not on but, opening the window got rid of the stuffiness. The bed was a bit hard compared to my liking and other places we have stayed in Italy. I did enjoy the complimentary bottle of Chianti Classico that we were able to enjoy on the roof! This hotel had great views for sure.

First off, wow with the complaints from the other people…read more What a bunch of pansies. This was hands down my favorite spot during my whole stay in Tuscany. Firstly, it is perfectly located. After spending 2 nights in Florence with all its city noise, hopping to Siena was just what I needed. This hotel is located up in the hill so you have a great view of the city. The sunrise from the bar was something else. With that said, if you plan to walk to the city center, good luck to you. You can do it, but not during the summer. I drove to the city on our first day and was able to find parking fairly quickly. Checkin was easy. The lady who helped us (I regrettably didn't get her name but she had short hair and worked during the morning shift) was so helpful. I made a little bit of a booboo and booked a tour leaving from Florence the next day and so I had to cancel it. She found us another company doing the same tour for the next day and took care of everything. She took care of it like a boss. She also took care of another tour we ended up booking (and got us a discount) for the next day. She definitely made the whole experience stress free. Thank you so much again. Grazie. Grazie. Grazie. The free breakfast provided was something else. They legitimately have everything. The spread was quite impressive. You also get to eat outdoors with a view of the city so that was definitely a plus. We ended up eating dinner there on our first night and had a great time. The staff were extra awesome. A complete 180 from the city folk. If you need a cab, the staff will get one for you within minutes. Our room was super spacious. The bathroom was so enormous I couldn't get over it. The outdoor seating area was a nice touch. I did spend a bit of a time walking the grounds on my own and couldn't help but oooh and ahhhh. It is seriously picturesque and makes me want to get married there. I don't even believe in marriage. Special shoutout to Atla for making us awesome drinks. Negroni is now my go to. Thanks for the smokes too. You'll definitely find me here the next time I'm in Tuscany. That's for sure.

Nice, clean rooms. BIG bathrooms!…read more There are more rooms on the property than it seems, so when you make a reservation try to request a room in the main building if you want a room with a scenic view. Otherwise, your room might not have a view of Siena. Should also mention that it is a cab ride (9-12 euro depending on time) away from the center of Siena... or you can hike/walk there although I didn't attempt it. They say it is 2km but over half up that is winding up roads to the top. They have decent lunch on the grounds as well as a restaurant for dinner (I didn't eat dinner though), large pool and "gardens" you can walk through. The staff is more than accommodating and very nice! WiFi available for a hourly or daily fee. All-in-all I would stay here again if I went to Siena. Being away from the city center was a nice change!

This place is beautiful! I brought a group of over 20 people and everybody loved the wine. We…read moremade our reservation weeks in advance and made a special request for some lite food. Were were told it would not be a problem (because it was weeks in advance) and were quoted a price of 25 Euros per person. As we arrived at the tasting a new email was received informing us that it would be an additional 15 per person for the food. We didn't have much of a choice, we had just traveled two hours and I had well over 20 people sitting on a bus in their parking lot. The food ended up being pathetic and way over priced. They did end up lowering the price of the food, but it was still to high and not what we were quoted. Not that I expect/deserve/earned it, but of the 12 wine tastings I have taken large groups to, this is the only one that has not given me (the host) complementary bottles as a thank you. Again, it is not something that I paid for, but after my group bought 10? cases of wine in addition to the 1000 euros for the tasting.....it would have been a nice gesture. Tenuta Torciano ended up being a better option. It was acheaper experience, with lots of real food, wonderful interactions with the wine steward, and great wines!

Despite showing up without a reservation (with two young children reservations are difficult), we…read morewere given a proper tour and tasting. The tour was one-on-one and very informative. The property is exceptional, though due to attention to signage as it can be somewhat tricky to locate. After the tour we were offered tastings of a number of Brunello vintages, Rosso, Grappa and the exceptional olive oil pressed on the premises. We enjoyed the wine so much we had a case shipped home. I would like to note that the Brunello prices were on the lower end of what we found in Montalcino, similarly the shipping rate was the lowest we were offered during our two week stay in the region. We highly recommend a visit.

We had a great time on our tour with Roberto from We Drive You Tuscany! We did the 8 hour San…read moreGimignano and Chianti Classico as well as the Pienza, Val d'Orcia, Montalcino wine and Pecorino cheese private tours with Roberto. This was my first trip to Italy, we enjoyed a comfortable ride throughout the countryside in the clean, air conditioned van! Roberto was so knowledgeable and made sure we knew all the best places to visit along with the history of the beautiful Tuscan countryside! He even gave us recommendations for our second leg of the trip to Rome. We will definitely use this service again!!

We had the pleasure of touring Tuscany with We Drive You Tuscany. Roberto was our driver and we…read morehad a beautiful Mercedes van that was new and comfortable. Bottled water was provided and he even stopped to get Fresh pizza for us. By the time we finished touring with Roberto for two days we felt that we knew so much about the area, history and culture of the region. Roberto's knowledge or art, history, food and culture was so impressive. The tour we did with Roberto was much more than him driving us from place to place. Each place we went was so carefully planned and curated. We visited wineries, vineyards and a sheep farm that makes cheese. With his help, we were able to visit every place we wanted to see as well as some smaller unknown, hidden gems. We saw so many beautiful landscapes and Roberto stopped frequently for us to take in the views! I cannot say enough wonderful things about Roberto. We hope to go back soon to tour Umbria and Florence with Roberto.

I met Marcello almost 30+ years ago while my girlfriend and I were galavanting through Europe. He…read morewas very hospitable and knowledgeable of the area. He invited us to dinner at a local trattoria away from the main tourist hub. So home style and of course, the food was excellent! He set up sightseeing in Roma for us also! Very thoughtful. To think that he now has his own business shows you how dedicated he is! He loves people and his service is impeccable ! Always willing to go that extra mile with a smile!

Attentive, knowledgeable. So glad we had our guide when we went to see David--the crowds were…read moreterrible and it was chaos. She was calm and knew exactly what to do!

We got stuck in the Pisa airport after a terrible experience with Ryanair. Julia, Pier and Dino…read moretook care of us and found us a French car that we could take and drop off in Paris. They were so kind to us and we appreciate the help they gave us so much! I would definitely recommend this company to anyone wanting to rent a car in Europe!

There were a few major complications as far as renting a car. Despite these complications the staff…read morehere was extremely accommodating, and did everything in their power to assure we were well taken care of. My family and I were extremely happy with the service provided by Europcar Italia.