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    AutoNation Nissan

    3.2 (394 reviews)
    Open 10:00 am - 6:00 pm

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    Reviews With Photos

    2025 Nissan Sentra!!

    David!! That's what was amazing lol! He knew what we needed and helped by working with us the whole way to the top! EVERY dealership in Phoenix area all said they can't help us but not this crew! They went to bat for us From the car salesmen (David) to his boss (Sam) to the Finance men to the top men in the dealership! This Crew is Amazing! And we LOVE our new car! I can't wait until our son is looking for his first car in a few years cause this will be the place he goes! 100% this is the dealership to go to! I can't stress this enough EVERY car dealership says they can work with all credit types... this one actually means it! AMAZING JOB GUYS!!

    The general manager that did nothing

    General manager only cares about sales and not the safety of new born babies. On October 4th a customer at autonation Nissan side swept our car on the I-17 going over 90 miles per hour. We have a NEWBORN baby in the car. I was able to locate the vehicle from the dealership stickers on the car and when we arrived at the dealership the general manager basically said we were lying and that this never happened. He said he would do nothing unless we had a video of them sideswiping the car. How was I supposed to predict this and have my phone ready? This is completely unacceptable and a shame as he has his own kids as he stated himself and should know that the safety of a newborn child comes before a car sale.

    Steven J.

    Jon in service was really nice. I needed another key for my 2023 Nissan Rogue (I only have one, and I'm very clumsy, it's only a matter of time before I misplace it). He was super helpful and made the second key in quick timing. Taking a star off because they definitely up-charge here, it was around $500, which is like 4x that of a locksmith. However, they know what they're doing in the service department. Can't speak on sales.

    Damage to rotor.

    Went and got my rear brakes replaced. A week later i noticed that the same rotor was damaged by the tech at nissan. Service manager admitted they caused the damage but because it was only "cosmetic" that they would not replace it; only attempt to minimize the damage. So your fault but my problem. Guess I won't be buying my new 80,000 Armada from this dealership if thus is the answer.

    2024 Nissan Sentra

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    4 months ago

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    Caroline D.

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    4 months ago

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    2 months ago

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    6 days ago

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    Caroline D.

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    2 months ago

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    6 months ago

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    1 year ago

    First time at this location. Nyck was friendly and helpful during my visit when I shared my concerns

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    11 months ago

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    6 months ago

    Keaira and Kizzy took great care of my needs, thank you for your patience and professionalism!

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    7 months ago

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    Caroline D.

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    8 months ago

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    1 month ago

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    1 year ago

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    2 years ago

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    6 months ago

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    2 years ago

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    9 months ago

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    1 year ago

    Salesman attitude!Very rude person after he got his money!Would not hold the door for a senior lady and car had no guarantee papers!

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    11 months ago

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    2 years ago

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    2 years ago

    Mary Ellen and Marcos were super friendly and helpful in every way possible. Highly recommend solely based on customer service.

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    4 years ago

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    3 years ago

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    Page 1 of 10

    Ask the Community - AutoNation Nissan

    Review Highlights - AutoNation Nissan

    I would recommend Mike Goodman and the AutoNation dealership to everyone who is looking for an honest deal.

    Mentioned in 7 reviews

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    Horne Kia - Waiting area. .

    Horne Kia

    (585 reviews)

    I had an emergency service needed on my EV6. I had a nail puncture. As I made it to the dealership,…read moreI was promptly greeted by a nice young girl named Cheyenne. She reviewed the estimate and timeframe for the repair. She made a very stressful situation into a seamless and wonderful experience. I 10/10 will be coming back to this dealer and will be dumping my sub-par dealer I've been going to in Mesa.

    1/29/26 Last visit…read moreat Horne was for my 2023 Telluride. Vehicle August 2025 production lot custom ordered Telluride SXP and rumored final model year of their V-6. This is my third Telluride. This is my second visit to my new dealership, Horne KIA who has earned my business after a disastrous experience at my previous dealership. See that review for more details. Service bay express lane Arrived at 7 am appointment for my post engine break-in period oil change. Mileage was at ~3k. Service greeting 5/5 I was promptly greeted by a service attendant who was welcoming and got me checked in. In a minutes I met my service advisor Reid who was very customer focused and a fellow gear-head. He had I headed to the lounge in short order. Customer Lounge 5/5 Horne has a great facility including its customer service lounge . WiFi and workspace for those connecting to Yelp, the office or checking the news. During my wait I received periodic text status of my vehicle, so welcomed! In approximately one hour Reid joined me in the lounge went over everything they did, what wasn't necessary this trip and put us on back one the road! Thx Horne KIA for great customer care! Drive well my friends-SYOY!

    AutoNation Chevrolet Gilbert

    AutoNation Chevrolet Gilbert

    (377 reviews)

    Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

    Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

    Mercedes-Benz of Gilbert - Inside new car

    Mercedes-Benz of Gilbert

    (529 reviews)

    The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

    My purchase experience and prior service interactions have been great, which is why this situation…read moreis especially frustrating. I scheduled a Tire Replacement appointment online a week and a half in advance and received multiple confirmations by email and text. Based on that, it is reasonable to expect that the appointment actually secures the service being scheduled. When I arrived, I was told the tires were not in stock and that booking this type of appointment online does not trigger the order. I was also told I should have called and spoken to someone directly. That defeats the entire purpose of having an online scheduling system. If the system allows you to book a tire replacement, it should either ensure the tires are available or clearly state that additional steps are required. I live in the west valley and took time off work for this appointment, only to be turned away and told to reschedule after the tires are ordered. That is a significant and unnecessary inconvenience, and frankly, a waste of my time. At the end of the day, the current process is misleading. Allowing customers to schedule a service that you are not prepared to fulfill is not acceptable. It would be like scheduling a doctor's apppointment online, and when you show up, there's no doctor. This needs to be fixed so others don't run into the same issue. Someone should seriously review this process and make it so the service request and ability to deliver it align.

    Bill Luke Santan - Almost $80k Lexus GX550, they said they fixed some scratches.

    Bill Luke Santan

    (268 reviews)

    We had a great experience at Bill Luke, and Garrett was absolutely wonderful to work with. He was…read moreincredibly responsive, answered our thousands of questions with patience, and was extremely knowledgeable throughout the entire process of buying our Suburban. He made everything feel easy and stress-free. Highly recommend Garrett and the team at Bill Luke!

    If I could leave a 0 review I would, not even 1 star…read more I am extremely disappointed with my experience at Bill Luke. I purchased my vehicle for $36,000 in April 2025 and have experienced ongoing mechanical issues, including repeated starting problems and system malfunctions. The vehicle has been in the shop multiple times for the same issues, sometimes for extended periods, yet the problems continue to reoccur. In December 2025, I spoke with Peter Melilo and told him my obstacles and he informed me he would work with me to get the best trade-in value possible and asked me to keep him updated on the vehicle issues. I followed up by email and also left a message for the General Manager, Lashawn, but never received a response. When the vehicle had issues again in January 2026, I called and requested to speak with another manager. Daniel came on the line and stated he wanted to "make this right" and get me as close to a wash as possible by potentially overvaluing the vehicle. Based on that conversation, I went into the dealership on 2/14. However, I was offered only $24,000 for a vehicle I purchased for $36,000, despite the ongoing unresolved issues. At this point, I am now in arbitration and, if necessary, will retain an attorney to pursue a full resolution. I feel misled by the promises made and disappointed in the lack of follow-through and communication from management.

    AutoNation Nissan - car_dealers - Updated May 2026

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