I rented a Alamo car at Santiago Chile. When I went to the…read morecounter to sign the papers to get the car, to my huge surprise, then said they will need to deposit of ~$2000 from my credit card! This was totally unexpected! Alamo didn't mention in any of their communications that there will be a US ~$2000 deposit. This is really bad to go to a foreign country, where almost nobody speaks English, and having to understand all these and the implications. So, they can charge/deduct, if any small things they can find, from my credit card deposit/hold. I told them my credit card already offers Primary coverage but still wanted the deposit. I rented cars from other agencies in Latin America but they didn't require that. Also, they wanted a printout of my reservation even though everything was done online. Luckily I has a copy of the reservation. This was totally unexpected. Also, after renting the car, I tried to go online and check my reservation to see what is happening but Alamo removed my reservation from the online access. Will never rent car from Alamo. Really shady practices!

I had a good experience with this company. Good rates, great car and friendly staff…read more I would rent with them again.

I paid a 500,000 clp deposit when we picked up the car. We brought the car back, was told…read moreeverything was fine and that the deposit would be reimbursed in a couple of days. It has now been 4.5 months. I have contacted them multiple times, and all they have told me is to contact my bank. My bank has no record of a reimbursement. I am now having to start a dispute through my credit card company to get my money back.

Good prices. Friendly staff. I have used their service in Santiago and Puerto Montt…read more They return excess gas, which was a big plus.

Totally incompetent and dysfunctional. We made a…read morereservation for two cars, we got both emails confirming it. We showed up and we were told there's no car, no reservation abd they have no other cars. It completely ruined our weekend. I am meeting my nephew for the first time and we were supposed to take him to the beach. Thanks to Hertz we won't be able to. Great job, Hertz!