I rented a Alamo car at Santiago Chile. When I went to the…read morecounter to sign the papers to get the car, to my huge surprise, then said they will need to deposit of ~$2000 from my credit card! This was totally unexpected! Alamo didn't mention in any of their communications that there will be a US ~$2000 deposit. This is really bad to go to a foreign country, where almost nobody speaks English, and having to understand all these and the implications. So, they can charge/deduct, if any small things they can find, from my credit card deposit/hold. I told them my credit card already offers Primary coverage but still wanted the deposit. I rented cars from other agencies in Latin America but they didn't require that. Also, they wanted a printout of my reservation even though everything was done online. Luckily I has a copy of the reservation. This was totally unexpected. Also, after renting the car, I tried to go online and check my reservation to see what is happening but Alamo removed my reservation from the online access. Will never rent car from Alamo. Really shady practices!

I had a good experience with this company. Good rates, great car and friendly staff…read more I would rent with them again.

When researching rental cars, I found Chilean's WhatsApp help to be a great resource. They answered…read morea lot of questions for me. However, when I went to go pick up the car, we were told by the service agent at the desk that our rental car was AWD as requested. However there were no indicators in the vehicle showing the Kia Sportage was indeed an AWD model. After driving it in the mountains, we realized it was not AWD. We also rented chains, and they were too small when we actually had to use them. I spent a couple of hours on the Whatsapp chat trying to get a different rental car and different chains. Eventually they told me they didn't even have any AWD vehicles in their fleet at all. Meaning that the Whatsapp customer service people lied to me when I was researching and the desk agent also lied to me. When I asked to get bigger chains they said they could do that for me. But when I tried to figure out which office on Santiago had larger chains available, they completely ignored my message - multiple times. We stopped by the office in Las Condes and they were at first happy to help. Then they realized they did not have the chains we needed. So asked which office to go to. They could not tell us. They couldn't look it up for us and they wouldn't help us out by calling other Chilean offices in the area. We still don't have chains that are the right size and never has it been mentioned that we get any kind of refund, although I will be demanding a partial refund upon returning the car. I will not be renting from Chilean Rent A Car ever again and I strongly suggest no one else do so either.

I paid a 500,000 clp deposit when we picked up the car. We brought the car back, was told…read moreeverything was fine and that the deposit would be reimbursed in a couple of days. It has now been 4.5 months. I have contacted them multiple times, and all they have told me is to contact my bank. My bank has no record of a reimbursement. I am now having to start a dispute through my credit card company to get my money back.

Totally incompetent and dysfunctional. We made a…read morereservation for two cars, we got both emails confirming it. We showed up and we were told there's no car, no reservation abd they have no other cars. It completely ruined our weekend. I am meeting my nephew for the first time and we were supposed to take him to the beach. Thanks to Hertz we won't be able to. Great job, Hertz!