Fantastic service. Windscreen replacement done with no fuss and no hassle. Very friendly and…read morereliable service. Highly recommend.

From the owner: Mobile car glass replacement and reparil friendly London service.read more

So a couple of weeks back my car received an excited stone from the roadside as the vehicle in…read morefront plummeted it to my windscreen. a Crack appeared some 3 inches in length. on the passenger side. OKay I thought easy this, call insurance company (eSure). They promptly told me to get in touch with Autoglass..and so the inconvenience and mired of issues started. They (Autoglass) tell me that it takes 5-7 days to get my flavour of windscreen in, WTF!! National company with an lead time of 5 - 7 days?? Okay They then tell me that the recalibration option my insurers (eSure) have opted out of so I have to take the car to Jaguar to get that done. Okay I guess so I say. "We will contact you when we have the windscreen. Days pass. They contact me and book in a slot on that Friday, Yeah I think, well at least in some part up to recalling the calibration fee which my insurers didn't tell me about as they took their annual right to roll the insurance onwards. Friday comes, I eagerly get into work after the crack is now some 5 inches long, Soon be seeing the last of you I think! (WRONG), I look again at my message received the day before (Thursday) stating "0800 to 1300. We'll send you another text tomorrow to narrow your appointment time to a 2hr 30minute slot" Around midday I get anxious and call Autoglass.. They tell me that they have tried calling me (Not according to my phone logs you haven't) and we have rescheduled you in for the following Tuesday. Apparently the windscreen that they have had delivered is broken?? I tell them I am not at that work location then and in fact I am in Portsmouth, I ask them to reschedule for the Wednesday they do. I ask them "How come no notification" "Is your company policy to put me at the inconvenience" I hear silence. He says he doesn't understand I explain that every time an appointment is made I have to organise for their people to come on site to sort the repair for two reason 1) We are by a duel carriageway and 2) It's a Defence site and authorisation is required. This coupled with the fact that they are (Autoglass) are not troubling themselves to keep me informed or liaise with me over when and where the replacement can happen is in a word frustrating and not something I would expect considering the monies involved in the transaction. So the new appointment is Wednesday. Along comes Wednesday, same drive into work with the same anticipation and yes you have guessed it with the same result. I ring to check on the the text message and low and behold this time they say that a label on the windscreen they have received has scared them off. However, they claim that they will reschedule the appointment in the morrow. Huh is it just me but, if the label is incorrect in some way, and the windscreen has a 5-6 day lead time how can they confidently state another appointment for the morrow? 8 days on now and the sage continues. Keep watching this space.