As a repair shop owner I have dealt with just about every auto parts supplier in the NY tri-state area and AutoPart International (API) is probably the WORST that I have ever had the displeasure of doing business with. Their prices are much higher than most other retailers and when I brought this to their attention, just as I would hope my customers would let me know when my prices are off base, they told me that they would work with me when their prices were higher than other suppliers. Well, after I did bring this to their attention a few times, I had a manager get on the phone and tell me that I'm a "pain in the ass"! I could have, and should have, just called my other suppliers but API *asked* me to give them a chance to make the sale to me by bringing price discrepancies to their attention which was all I was doing. I was always polite to them. They also often got my orders wrong and we got more failed parts (parts that did not work, right out of the box) from API than from any other supplier that we have worked with over the past decade. Fellow shop owners, avoid API, and for the DIY'er please look elsewhere, you can get higher quality parts, for better prices from just about any other auto parts retailer in the area. I have only worked with the Middletown, NY store but the managers here do not know how to run a business! read more