Exceptional service from the onset the delivery. Product ordered via the phone with Andrew Dewar, &…read morekindly authorised by the boss, Posh. Even though Sonic did not list the item for sale, they went above & beyond the call of duty to source it & an incredible price.....wiping the floor with all other stockists. The product was delivered in 7-days Minde & Machine who could not have any more to be of service with smile. Keep up the great work, you've gained a repeat customer; I shall most definitely be coming back...:-)

We paid an extra £15 for the delivery of this chest freezer and definitely did not receive 15…read morepounds worth of service. In total I believe the staff were here for 4 minutes and were itching to leave as soon as they looked at my doorframe and refused to attempt to try and find a way to get the freezer into my living room and informed me multiple times "we arent paid to do this". This is unacceptable considering I paid money to deliver it so yes, they are paid to do this. They lazily informed me that I should take the hinges off but when I asked if they would I was shot down with a "no. I'm not paid for that". Clearly the staff have an attitude problem and zero customer service skills. Taking advantage of the fact that people require delivery of items and charging them only to have the staff almost leave it in the hallway is disgraceful. I asked if taking the hinges off would guarantee it would go in, as if it didn't it would mean we would have to return it and I'm guessing the company wouldn't have accepted it if the hinges had been removed. They did not give me any sort of guarantee that it would fit in. One person suggested tape measuring but the staff did not take this into account and just verbally said "I'm sure it would fit" I understand they have other jobs to get to but this attitude is disgusting and they shouldn't have a time frame that's less than 5 minutes to deliver this item. The staff forced my elderly father to lift the sofas and push the door and pretty much get it in ourselves. I would hope the staff members would go through some sort of disciplinary service as I myself have worked in retail and if I had spoken to customers like your staff did today I am 100% sure I would have been dismissed.