Haven't had any work done, as yet. But meeting Glenn was a real pleasure. He gave the impression…read morethat he was seriously interested with my needs, although it was difficult since I did not bring the damaged vehicle. I intend to do just that, once the weather breaks a bit. No fancy shop; no annoying receptionists. Just an old-school pro who "says it like it is". I am anxious to give him a try at my vehicle, which I cherish. Once the job is accomplished, I shall return with an honest appraisal.

Glenn Michael is upfront-straightforward- has excellent communication skills. Extremely happy with…read morethe work done on my Mercedes-Benz. Would absolutely use his service again.

Outstanding experience in every aspect. Joe and his staff were fast, professional yet with a very…read morepersonal touch and provided superior expertise in handling every aspect of the damage from the tow, repair to insurance. A bad event turned out be a positive experience due to the peace of mind Joe and his shop provided.

Over priced in comparison to several other estimated I received. Very shot on explaining the repair…read moreprocedure also.

My experience with Carstar was coercive, opaque, and financially damaging…read more After an accident, I was referred to Carstar by State Farm--not by choice. The car initially stalled while idling but worsened quickly (due to the accident) before my estimate appointment. It became unsafe to drive. Carstar arranged a tow without clearly informing me that it would be conditional upon authorizing repairs. I was explicitly told the tow was free. I only agreed to an estimate. Once they had the vehicle, they refused to include any internal or mechanical issues in the estimate--only cosmetic damage. When I asked about the stalling and unsafe driving condition (clearly related to the accident), they declined to assess it. They are now refusing to return the car unless I pay an unexpected and exorbitant towing/storage bill, despite me never approving that arrangement. They've threatened to sell the car to cover those charges. This experience has left me feeling manipulated--trapped between accepting incomplete repairs or losing my car entirely. This is not how insurance referrals or customer service should work.

I had my Honda repaired there. The staff were great! The collision work they did was awesome. The…read morecar looks brand new!

Bill and the team are great. Bill has been more than accommodating to me and my needs. Quality of…read morework is outstanding! Highly recommend this shop!

Bill is an outstanding representative for this business. He's a hard worker and knows how to…read morecommunicate with his customers. This is where I take my cars.

This is one of those secrets that you don't want to share with others for fear that too many people…read morewill start going here and you won't be able to get in when you need to, prices will increase, etc... But I've just gotta share the great experience my family had with Ode and crew. We found out about this place word-of-mouth from a friend of a friend. It's not close to home but estimated quote was to save us $1000 on a repair that the dealer quoted as much higher, and was well worth the trip out to Kenmore/Riverside! We have a 2004 Jeep Wrangler, 80K miles, manual speed. After several non-helpful and expensive trips to the Jeep dealer (I will also review their service department!), we found out the Jeep needed a new clutch. The dealer quoted $1700... Grand Prix quoted $750!!!!!!!!!! Not only was Grand Prix's service EXCEPTIONAL but they saved us $900, knew what they were doing (the dealer claimed several additional things needed to be done to the Jeep and Grand Prix said nothing of the sort- but Grand Prix was right!), and finally after years of shoddy service at the dealer where they said they just had no way of fixing things to make the Jeep drive better, the Jeep now drives like it's new!!!! We couldn't be more happy that we saved a ton of money, this place has a great reputation, the mechanics are honest and have REAL skill, and that our car that we were about to sell is now purring like a kitten instead of hacking like a old dying cat! Thanks so much to Ode & staff! We will be back!!!!

I can't believe it's taken me this long to write a review! I've been coming here for at least a few…read moreyears now and feel like I've found the best kept secret IN THE WORLD. No seriously, these guys are the best. I was referred by someone from my work that I've only met once. I'm so glad I took this guy's advice. When I had my Jeep last year, went to dealership for what I thought would be qil change and inspection (which were free there)...after waiting an hour, I was told I needed over $3,000 in repairs, none of which were covered under warranty, and all needed to be done immediately to pass inspection. Without having the means to do that, and the rude and confrontational service, I drove my car off the lot sans sticker, right over to Yianni. After a short wait, Yianni basically told me a few things needed to be replaced, but others could wait. Estimate was about $700- he was sweet enough to make a call for me and found out the majority of repairs WERE covered under my warranty! I walked out of there paying $250 and change out of pocket!! Are you kidding me?! These guys are straight up honest and their work is always good. They pretty much fit me in whenever and always know just what to do. With my current car, they had ordered a part, I was nervous about going away for the weekend and they got me in and out in less than 2 hours to do this. I had an issue with the convertible top last summer and they only charged me a small amount to have looked at it and lubed it. Dealer wanted over $100 just to bring it in BEFORE they'd even figure out what was wrong. I can't say enough about this place! I love Yianni, Ody and Vas...they're the best. Reminds me, gotta call them for new tires! Ha!

Elmwood Collision did a great job in repairing my car. As you can see from the photos, it was…read morepretty banged up and now you can't even tell that it was in an accident. That being said, I am giving them a 4 star review because of the communication I had with them. It took about 6 weeks to finish my car up because of some delays for the parts coming in. That is out of their control, which I understand. However, I was told for almost 2 weeks to "call tomorrow" and that the part "should be in our hands today". Obviously this didn't happen, and I felt frustrated being told again and again that the part is coming today and the car should be ready tomorrow. Overall I am satisfied with the work that they did and happy with the price of the service (even though I'm not paying it directly). It seemed like a fair price to a person who knows mostly nothing about repairing vehicles. Thank you Elmwood Collision!

It's to bad they try and overall you if the job is small. They don't want to repair worn body parts…read moreonly collision

Tom is the best! You won't get better service anywhere! Not only does he do amazing collision work,…read morehe is honest and reliable. You don't find a lot of quality places like this anymore! Highly recommend!

Just an A++++ review for Tom's Collision on Oliver Street. Needed a portion of my hood buffed…read moreout, well I couldn't be happier and more satisfied! It's great to have a knowledgeable, courteous and reliable business in North Tonawanda! Tom delivered and I am thrilled that he is someone who you could rely on! Thank you, Thank You, THANK YOU! Nancy

We needed our back windshield and wiper replaced. After completion, it was flawless. Couldn't even…read moretell that the windshield and wiper was replaced. Van was left very clean and they accept insurance which we only had to pay the deductible.

From the owner: For collision repair, oil changes, auto glass replacement and other auto maintenance needs, turn to…read moreAuto Collision & Glass. Visit one of our NY locations.

Everyone working there is rude and useless. They kept telling me they were going to have my car…read moreready, and still a week later they haven't even looked at it for repair! Everyone I talk to gives me a different story. No one calls you back when they tell you they will. I will never bring my vehicle here again.

I brought in my 2025 Mazda CX-5 for collision work on 1/29/2025, since it is a brand new vehicle I…read moreknew that it is difficult to get parts. Northtown (NT) Collision explained this and kept me informed of the progress. The actual collision work that they did was excellent, and I was very happy with the car when I picked it up 3/6/2025, BUT I was not happy with Northtown Service Department. After NT Collision completed the body work, the car threw an error code and was sent to Northtown Service to clear the code on 2/24/2025. The car sat untouched at NT Service for 8 days before NT Service cleared the code so I could pick up my car. During these 8 days NT Collision called the service department to get updates during this time and could not get an estimate on when the car would be looked at. I called NT service directly at least twice and went there once in person only to be told that the service manager would call me when my car was done. In summary I'm happy with the collision work that was performed, but I am so disappointed with NT Service that I think I will be taking my Mazda elsewhere for service. The Rating for NT Collision Center is 5 stars, but the NT Service Department rating is 1 star, so as a whole I am giving Northtown a 3 star rating.

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .