Called AAA for service who sent out Auto Car. The gentleman driver helped out and went above and beyond. Very courteous.

Oh My mother of...what the flip...I almost wrecked my whip! I got into a car accident about a month ago. My boyfriend came to my rescue to call AAA. The Triple A. guy who showed up (I forgot his name) was so nice and friendly, he mentioned that he worked for Auto Car that not only services Triple A request but also does auto body collision repair. I drilled him with questions since my "dream car" is like a fifth member to our family, I wanted to be sure they were able to repair German cars. He eased my fears and towed my car directly to Auto Car. My car came out Better than new! Raffi Ofvaldo, and Vartan? Eek!!! I hope I got their names right, I apologize if I didn't...thank you so much from the bottom of my heart and soul for fixing our 3rd baby! read more

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I stupidly scratched my car at the Starbucks drive thru which has an awkward tight corner. I was so annoyed and reached out to see if they could fix. Within a day it was back to its former glory and I am totally amazed with the work. Highly recommended! read more

Auto Car - This is the after. Amazing! - Auto Repair Near Me - San Gabriel, California

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These guys know what they are doing for sure. The superior service is undeniable. Plus they take their time to insure every detail is precise and accurate. My car was a mess completely smashed, head-on in a three car collision. They promised me they would be able to fix my car and they delivered. When they first told me that they would save me my deductable I was sceptical, but they were true to their word and they did!... with the money I saved I decided to get the damage done to the rear-end from a previous accident finally fixed. And they did it only taking an extra day to work on it. read more

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I call AAAFOR A TOW AWAY AND THEY CALL the they has a high volume of customer well hour late they call to postpone to one hour more late truck driver call to said they give wrong address and from 11:30 to 300 o clock to said he can not tow mine truck because is a van with a box truck I can understand the commercial truck but the time 3 hour in a half to be rejected read more

Called triple A for a tow off the 10 fwy at 6:15pm with two kids and my wife. They told the dispatcher they will there at 7:27pm. They didn't call and changed the eta to 9:42 pm. Called triple A back they couldn't get a hold of the driver or supervisor. read more

Great customer service. my mom's car broke down and we took it into the mechanic. they worked with her budget and didn't rip us off. Good customer service to all our family wile we were siting in the office. We even got free pizza read more

As I walked to my car today before work, I thought, "I wish I could have today off." I guess a genie somewhere out there heard me, because when I turned the key in the ignition, my car wouldn't start! Thankfully, Auto Car saved the day. I called them and reached Jocelyn, who gave great customer service throughout the process. She dispatched a driver, and within 30 minutes, he arrived at my apartment to tow my car. The driver maneuvered his truck through my tiny driveway to get my car out. Once my car was examined by a mechanic, Jocelyn called me back to inform me that it was my battery that needed to be replaced. She gave me a quote and explained each part of the price. I was expecting to pay around $1000 to fix my car, so when the total was a fraction of that, I wanted to jump for joy! Jocelyn gave me a follow up call to notify me that the battery price she quoted would be higher since my car's battery was quite expensive, and the installation would be harder since my battery is located next to my steering wheel. She offered to send me pictures to prove it - I was constantly impressed with how she went above and beyond to gain my trust and reassure me that the company wasn't trying to scam me. She then told me my car would be ready for pickup within an hour. 5 hours total from "Oh my gosh my car isn't starting" to "I have my car back" is astoundingly quick, especially considering the time it took to tow. I'm incredibly impressed with the service, efficiency, and care for customers that Auto Care offers. They've secured their place as my only auto repair shop :) read more

Shout out to Auto Car! This is an auto shop contracted with AAA. My car stopped in the middle of the road and blocked the traffic in the morning. I called AAA and a tow car from Auto Car came in 10 mins. The tow car driver Romo was really nice and he knows what to do. The front desk ladies Liz and Alicia were amazing and helpful! I enjoyed the conversations with them while waiting at the office. The mechanic Huntor was super helpful and tried so hard in finding out what's wrong with my car. Romeo (the owner? Or the manager?) was super helpful too. They charged me NOTHING (yes, Nothing, zero) for checking my car. I'm greatly appreciate their service! read more

Today I was provided with exceptional customer service. Extremely grateful for the driver whom assisted today, he truly went above and beyond to ensure he met the expectations of AAA and humanity. He was such an exceptional representation of AAA. Thank you very much Sal and Auto Car. BTW, loved the level of his pride in the company, very fashionable hat. I'd purchase one to represent A+ service! ***Ironically, after posting my review, I scrolled down to find my review and stumbled across another review with a photo, that photo and odd review is of the same tow truck serviceman that assisted us today. I'm most certain that the review is that of an extremely angry and miserable person whom also deemed it necessary to yelp about a police officer. It's clear and evident that the poster is entitled. I'm standing by my review, I recommend Auto Car for all your auto needs. Can I buy my hat now? Have a great 4th Auto Car! Ours was made better today thanks to you read more

My tow truck driver was amazing and recommended I take my car to their body shop. I'm so glad I chose to go there because everything was so easy and my car is now running perfectly. Great service and the office staff was so nice and helpful. THANK YOU AUTO CAR!! read more

To my inconvenience, my car wouldn't turn on and I was about 45 miles out from my house. I messaged Romeo and he was so helpful. He sent out his AAA guy at no charge within 30 minutes and he started my car up. Though it had nothing to do with my battery, he told me to bring it in the shop whenever I could. Romeo was very responsive and so helpful to me during such a stressful time. And that is what you call good service :) read more

AAA recommended this center a few years ago and I couldn't be happier. Over the years I've had multiple repairs completed here. They have always been quick, inexpensive and never had I had to return for the same issue. Quality, reliable repair work. Top notch customer service that gies out of their way to assist with rentals and repairs. read more

Called for a specialized tow through AAA. Frank Quezada came to the rescue in a flat bed truck. I was super fearful, my car wouldn't make it up on the truck. With due diligence, Frank made it happen. It was a non eventful tow. Thank you for your professionalism, Frank. read more

Auto Car - This is awesome, thank you Frank Quezada, A+ service - Auto Repair Near Me - San Gabriel, California

I am finally writing a review after my third experience with Auto Car and Raffi M. Incident #1 was with my 2015 Lexus and bumper damage from another car. The Fire Agate Pear was matched perfectly - Raffi did a great job! Incident #2 was with my 2017 Lexus and once again the paint job was perfect for the Eminent White Pearl bumper. Thank you again, Raffi! After a recent new car purchase, I scratched the side front bumper on my four day old 2020 Toyota. The White Blizzard Pearl was no problem for Raffi. He matched the color perfectly. The bumper showed no sign of being dented and scratched - It looked like it originally did from the factory. Raffi to the rescue, again! Thank you Auto Car and THANK YOU RAFFI for your friendly, reliable and expert service! read more

Thank you Pierre for your excellent service. I highly recommend Auto Car services. Not only do they offer excellent service but they go beyond to help their clients. I was having a bad day do to issues with my truck, it can be frustrating when you have a baby on board. When Pierre got their he make sure we were safe and assure us it will be okay. After towing my truck to my home he when out of his way to help park my truck in my drive way (very narrow) I myself could not have done it. Pierre, thank you for your service and kindness. AAA should be proud for doing business with you. Once again, thank you. Highly RECOMMEND. read more

When it comes to people wanting to genuinely help others, this is your place. At Auto Car, there are no manipulating tactics put upon customers like at other businesses. It's about people helping people. Life happens and they understand that. All the employees here, from the owner to the reception desk... all the staff and employees were very kind and very helpful. I feel indebted to their kindness and hope to pay it forward in a similar fashion in the future. Thank you Auto Car! read more

If AAA dispatches Auto Car - ask them to send some our else. I needed a jump and after 4 hours I am still waiting, with no updates or notifications on the status of my request. Reviews on Google and Yelp confirm the Auto Car's unreliability and utter lack of follow-ups. I have filed a complaint with AAA and hope more people do the same read more

Ralphy was great. Getting the parts in these times was difficult, but he and his team ultimtely did a great job on my daughter's car.

I had a car accident on December 6th 2021 and had my car taken to this wonderful place... the owner and staff were always so helpful from the moment I called to the moment I picked up my car..... I couldn't be happier ...... they are wonderful and honest read more

Do not let AAA use this tow company if you're in need of a tow. I wasted 2 hours waiting for them since mechanic shop closes at 4pm. They let me know after 2 hours that they will be here at 6. Unreliable. Will be escalating the issue as AAA should not have contracts with them read more

Deserves NO stars!! Worst experience ever with their tow service. I have no idea why AAA uses this company, they are terrible!!! The driver was the biggest loser ever, very rude, disrespectful,mean and just plain unhappy and unhelpful. They took an hour to get to me. When he arrived he had the worst attitude problem I have seen. I had a legitimate service medical diabetic alert dog and he wanted to put it outside the cabin!!!!wtf!!! He took the longest way to the mechanics even when I told him not to do so. Ignorant man !! The company didn't call to apologize but an official complaint was filed with AAA I hope they go out of business soon!! read more

Auto Car - This is the worst tow truck!! - Auto Repair Near Me - San Gabriel, California

I found myself sitting at a traffic light today on Atlantic and Mission in Alhambra. Suddenly a tow truck runs the light to my left and comes to a stop across the street in the next left turn lane. This guy just ran across two lanes of traffic I said. So I snapped a quick photo of the truck and caught the logo and address, no license plate showing on the vehicle that I can see. This kind of behavior is what gets people in accidents so they need to be towed. I thought this behavior was exceeding irresponsible and I will be reporting this to AAA whose logo is emblazoned on the door of the cab. read more

Car ran into battery issue, AAA arrange Auto Car to help me out. Frank Quezada is the technician who provides excellent service: 1. Quick respond, from the call to arrive just take less than 15mins and he keep updating me where he is. 2. Friendly attitude: Frank meet me with a great smile, answer all my questions and keep making me feel relax. 3. Professional service: quick inspection and fix, took another 15mins to fix the problem, on my way back home in no time. Overall an great experience with Frank, look for him if you need the service. read more

Frank Quezada is exactly the kind of technician you want helping you if your car breaks down. Arrived quicker than the estimated time. Was friendly and professional from the start, instantly putting me at ease. Could not have been happier with his service. Thanks Frank! read more

Frank saved us! He arrived earlier than expected, he was respectful and professional; AND he fixed our car issue without the necessity of the tow we were expecting. Thank you Auto Car for sending us a PRO! read more

My dad's ignition or car battery died, and I have to call AAA AUTO CAR for a pick up and delivered to my dad's friend repair shop. Thankfully, the operator, and then Frank Quezada were A HUGE HELP for understanding the key ignition situation, and for helping my dad. Frank Quezada have the BEST attitude for brightening your day, and for making you feel special! If you are struggling or if you don't know what to do in general? Here is his business card! read more

Auto Car - Frank Quezada's business card. - Auto Repair Near Me - San Gabriel, California

Do not do business with this company as they will keep moving your appt and prioritize higher paid jobs than keep their word to be on time. Just a simple jump waited for over 2 and a half hours. I needed to reach back to AAA to have the supervisor call them directly to get their guys to get the job done. Completely unprofessional with time management and full of excuses. read more

Frank Quesada was very helpful in Towing out car from San Gabriel to Ventura. We were very surprised at how quick efficient professional and nice he was. We are very happy with his service and would highly recommend him. read more

Auto Car - Frank Quesada saved the day! Thank you we appreciate you! - Auto Repair Near Me - San Gabriel, California

I had my van towed today by Frank and had a wonderful experience. Great guy very helpful great attitude. It would be nice if everyone you encountered had the same attitude. Thanks Frank, Steven read more

Frank was great and got to my destination in no longer than 10 mins! He was of great assistance and was very friendly. read more

Auto Car - Auto Repair Near Me - San Gabriel, California

We had such a good experience here, and they went so much out of their way to help us that we hope this review at least does them justice. The Situation: I was in an accident that caused severe damage to our somewhat older car. If it were totaled, not only could we never get such a good car again for whatever the insurance might pay us, but now -- in the pandemic -- finding another car on our greatly-reduced budget would be something neither I nor my wife were up for at all. My Request: I asked if they could please find a way to work with my insurance company so that the car would not be declared a total, but instead have insurance cover the repairs to restore our beloved car to us. Their Response: I don't know why they were so kind to us, but they bent over backwards to grant our request. And they continued doing so even as further repairs were required for which they received no additional payment for. When we picked up the car, to our amazement, it looked and drove even better than before! Epilogue: Months later, when its old battery finally bit the dust and an AAA-contracted technician came to replace it, I told him about how the car had been "resurrected." When he learned what shop did it, a broad smile appeared on his face. He said that he tows cars to different shops, but he has noticed that the customers who have their cars repaired at that shop are generally "more than satisfied," which is just what we are. read more

I have been with Raffi For 9 Years and he has always helped me with all my car problems. He has always given me fair prices and excellent quality of work to my cars. IF you are looking for good service and good experience you have the right place. I'm so blessed to have found Raffi, not only for my car but i also found a very good friend. I recommend this shop!! Phyllis Macias read more

Locked keys in car. AAA said they would send someone within 45 minutes. Auto Car got there in less than 20 and had my car open super quick. Thank you Ramon! read more

Have car trouble? Look no further. Let Auto Car be your one-stop shop for all of your maintenance/vehicle needs!! I sent Romeo a direct message through Yelp and told him that I needed to replace my passenger side mirror. I went in, and less than 30 minutes later, my car mirror was fixed. He even polished my passenger door since there were some scuff marks. Overall, great prices for the services and wonderful staff on-site! I will recommend Auto Car to my friends and family. read more

Trash ass people, bad costumer service, drives fast and didn't even tighten right my car to the tow truck ..... definitely not recommend it

Hector is def my new mechanic. I had my truck towed to his shop, thought it was alternator. Make sure AAA tries jumping it few times if it's completely dead. He was honest from the start letting me know everything was fine. We talked about some maintenance I needed done. Some critter chewed a wire, he had seen that, because, he paid attention when checking my engine out. I didn't even have to tell him which wire. I know my truck and he didn't treat me differently because I'm a chick. When I went to pick it up he had all my old parts in a box to show me....I didn't even have to ask. (Always ask mechanics to show you what they did) anyways I'm so glad we met, an now, I got a mechanic I trust and didn't price gauge me. read more

Based on these reviews, it seems like it's hit or miss. I was assigned Auto Car by AAA and went through AAA dispatch. I suspected that I needed a new battery and Felipe F. came with an incredible, friendly attitude. He was very smart about the car and took time to explain what he was doing, while being very quick. It was so fast! Felipe is amazing, I'm so happy with the service. If he is there, I would use Auto Car. Thank you, Felipe! read more

Sometimes you get out of your car, bump the door, and immediately realize the error of your ways. The keys are locked inside. Auto Car showed up in less than ten minutes, got me my keys, and made sure the payment and everything was squared away painlessly. If you're in the San Gabriel Valley area, Auto Car is the way to go. read more

When my car didn't move and I had to bring it to my engineer, he came soon and helped me. My apartment's driveway is narrow and curves right angle, but he drove smoothly and he worked very quickly. H e is so skilled and nice,and also drives carefully. I had a terrible trouble, but I was lucky that he came! Thank you! read more