Our main vehicle broke down in December, so we bought a vehicle from auto by rent. The vehicle leaked oil but was under a 30 day warranty. We sent the vehicle to be repaired and they had it for over a week and a half and finally said it was fixed. The vehicle still leaked oil when I came back but the sales manager Lynn said we were past our 30 days and we would have to pay for any repairs. I explained how the vehicle leaked oil from day one. Lynn explained that they could get it fixed by their shop but I would have to pay for it. I then agreed and ask if they can get us in a vehicle to use while it was in the shop as we have 10 kids. No call back. I have called every week and asked what they were going to do to resolve the problem that we have had since day one. No call back. When I go into make the payment I explained that we need to come to some kind of arrangement every month and Lynn would tell me that he would call me back and let me know how we would get this resolved. No call back ever. In February I called the owner of the business and explain the situation to him and ask how we could get this resolved. The owner was disrespectful rude degrading and mean from the beginning. When I told him that we would need to get an attorney involved he told me that since I mentioned an attorney there was no way he was going to work with me. I have continued to make my payment on time every month but still call every week and asked every time I make a payment what they are going to do to resolve this. We serve the community of Springfield fostering 10 children with disabilities and elevated behaviors. If they treat a family with a mission in this manner only imagine how they are going to treat you As a customer. We are not going to give up until the issue is resolved and unfortunately this morning I had to take away from the 10 kids that I care for and paid an attorney to resolve the issue for us. We have offered multiple times that we would be open but we just needed to get the issue resolved. Today the sales manager called and said too much time has gone by and they are unwilling to do anything for us. Even though we have called every week and I brought it up every month when we made our payment on time. We are here to advocate for customers that have not been treated fairly by this organization. We will not allow Auto by rent to take Advantage of law abiding citizen. Now our family who is paid $.75 an hour to take care of kids in care will have to let a judge decide how this should be handled. If you purchased from auto by rent, documet everything. I am ashamed that this company is able to do business in our community. I would hate for anyone else to experience what we have three auto by rent. Buyer beware! read more
