The service is impeccable! From day one to the time that my car was picked up, the service was…read moreexcellent. My car looks great again and I must give high kudos to Taylor for making my experience wonderful. If body work for your vehicle is needed, this IS the place!

Kevin and his team are AWESOME! The spring to the hinge on my driver's side door came out and I was…read moreupset when I found out I had to take it to an autobody shop, rather than my local Midas. The first place I went to for a quote came in $$$, it would take 2 days before the part came in, and then a few more days before they could "squeeze" me in. Kevin's let me do an overnight drop off so I could get to work on time while they did the estimate. The result: a quote almost $150 LESS and the entire repair was done in the same day!!!! These guys know customer service. The work was top-notch, super friendly staff, and very clean shop. Nobody wants to have to have to go to an autobody shop, but pick Kevin's and it will be the best experience you could have!

I have a 2015 Subaru outback. First got hit in August 2025 when I was in the dentists office…read more Woman took out the entire left side of my car but luckily left a note. Close to $10,000 worth of damage. Was going to take it somewhere else, but a person at work recommended carstar xpress. They handled everything with the other insurance and when my car came back, it looked like I had just driven it off the showroom floor. It even looked like they had detailed it.Unfortunately got hit again, another hit-and-run on April 20. Immediately took it to carstar, who gave me an estimate, I brought the car in on Monday the 27th and I got it back after 4 PM on the 28th. Even though this was a much smaller job, they cleaned and detailed the car, again, even putting the spray on the tires to make them look brand new. I can't tell you how kind, compassionate and amazing. The team at this shop are. If you have to go through your trauma of having your need repair, you definitely need to go there. They will have your back all the way. And they do beautiful repair work.

Somebody hit my car while I was grocery shopping and after calling State Farm, my insurance…read morecompany ,they sent me to Carstar for an estimate. I had a very similar experience to the previous review, which was everything was handled seamlessly between my insurance company, myself and the rental car. I was notified regularly on the progress and was very pleased and happy with the results.

Wow, this place is a rare gem these days! Excellent work, Super customer service, Reasonable…read moreprices. I've seldom seen all three at the same auto repair shop. Love the fact that I can drop off the car in the early morning and chat with staff while the car is repaired. The waiting room is clean and quiet. Plus no upselling or grief when I need to do a repair in stages. Instead, Brian offers common sense solutions and great alternatives to solve an issue. Brian is pleasure to work with and patient with my less than knowlegeable questions :-) He walks you through the whole repair if you have questions. After another local repair shop failed twice to complete repairs without breaking other systems and costing me more money, I went looking for a better place. This is it! So nice to be able to trust a mechanic to do a great job! I read over some of the other reviews and the "one stars" are totally out of character for Brian and I suspect they are bogus. Another great experience I had with Hansen Auto Body & Automotive was when I recently needed the exhaust system repaired. Brian doesn't offer the specific work I needed, so he sent me to "Yankee Discount Muffler" nearby. Another great place that did excellent work and more than reasonable. Thank you Brian!

Very good service and responsive customer care i been going to Brian for the last 20 years and…read morealways have a positive outlook

Excellent experience all around. When I dropped off my car for bodywork, I was told it would take 5…read moredays to complete but they finished it in 2! Very professional and courteous staff and were a pleasure to deal with.

I'm sharing a secret - I truly thought long and hard about writing this review. I have been using…read moreSurf Avenue Auto Body for more than five years. I started going to them directly when Jaguar Land Rover of Milford, which is now Jaguar Land Rover of Fairfield - made the mistake of telling me whom they used for their service & collision. At the time the dealership did not have a collision center in Milford. I purchased my Range Rover from Jaguar Land Rover Manhattan. Ever since our first dance, Cory & Sean have become family! I had to say goodbye to one of my vehicles on their lot, where the insurance adjuster called to tell me he did everything within his power not to total it out. They were patient and understanding. I cannot tell you how many times I sent that adjuster out, with marching orders "save her!" Recently, I drove Silver Lining in. Without hesitation these gentleman pulled out the red carpet. From reserving my rental (pick-up from their lot), to checking in additional inquiries I added after they began the work. Know that Surf are not only artisans, but behold craftsmen-ship. They bring the best in to do the job, especially with a luxury vehicle. Let's just say you are receiving meticulous auto body work. Your vehicle will look wonders than when you delivered to their auto body shop! With that said, Surf was my first to go - what they didn't know at the time was they actually trumped Fairfield Collision in pricing. However, not only in pricing - these Gentlemen & their entire magical team go above and beyond in every aspect!!!!!! I deposited a wounded Silver Lining, and received A Prize Winning Bull!!!!! I could not ask for anything more exceptional in regards to communication, transparency, innovation, and ethics. I strive for excellence &, I am a firm believer in the Golden Rule. My green is parked at Surf Avenue Auto Body. Check them out & you'll understand why they are Surf Avenue Auto Body straight out of Stratford, CT. P.s. if you reside on the water, or simply want your front door to last the duration of your ownership & more. Before installing that front door take it to an auto body shop & have them paint for you. *you can thank me later #HatApproved!!!! #Family

awesome customer service. always comes through for us…read more Works well with insurance companies And work done accurately and efficiently

Honest and thorough. For one small job they popped out a small dent in the bumper with a heat gun…read moreand didn't even charge me. For larger jobs they take care of everything with insurance. It's hands free for the customer.

My car was recently hit and the other driver's insurance had me go to Towne - well thank goodness…read morefor that! From the second we dropped it off to the second we picked it up, the customer service and communication were great! And the repairs were finished in the time frame I was told. Plus my car looks awesome! If I ever need a body shop again, Towne will be my go-to!

I had an excellent experience here. Wonderful customer service and they did a fantastic job on my…read morecar. I highly recommend it!

Worse experience I had they put dirt all over my car inside I will never go to them again. That was…read moremy second time with them and they did me wrong

everything would've been fine but didn't properly fix my side mirror (2021 off lot) claims it was…read moremessed up previously and won't do anything about it. "will call back" never calls. if it wasn't for my insurance would have nothing to do with them. gave plenty of time too before this, i don't even make reviews. (due to damages door had to be taken off . mirror too i'm assuming, never properly screwed back on. asked multiple times to fix never did and now the mirrors broken) won't even hit me back to fix since they know they're in the wrong. told them i would pay at this point. terrible service. could only imagine if it was something worse than a mirror !‍

Five Stars! No doubt! So, I made my appointment in-person at the shop. He looked at the dent and we…read morepicked a time that was convenient. I provided my cellphone number and I immediately got a text appointment confirmation that I saved to my calendar with the date and time. Later, there were automated reminder texts, which I appreciated. Now to the actual work, this guy is an artist! Plain and simple. I would challenge anyone to find where the dent was located. It took him about two hours repair but it came out perfect. I had to get his business card before I left and I would not hesitate to come back for more repairs, and neither should you. At the end of the day, the price was right and the work was incredibly. Now get your minor dents fixed and enjoy the rest of the summer, what's left of it.

I agree 100 % with the last review on 9-2-2023 . My husband walked in the shop , made an…read moreappointment , less that 2 hrs later my car was done the dent was gone .. My car looked beautiful again . GREAT JOB ! Very proffesional , knowledgeable and great customer service . Would recommend 100 % . Pricing fair . Thanks VITALI :) ! VERY HAPPY CUSTOMER !!!

Excellent body work. Professional yet quite personable to deal with. Of the five quotes I chased…read moredown, they were the most reasonable, best by 10% and almost half of one of the other quotes. When all was "said and done,". the final cost was less than expected. From here on in, my "go to shop."

I was looking at a car at a dealer shop down the street and it had an accident on its record. I…read moretook it to them hoping they might have time to look it over to see if they saw anything alarming. They were very busy but still dropped everything and began looking all over the car pointing out little things but ultimately giving a very good piece of mind. If I ever find myself in need of help around there I know where I'm going.