Don't know how they managed it, but they broke/lost/whatever the standpipe off of my oil filter…read morehousing, and just didn't tell me. Didn't even find out until I took it somewhere else for the next oil change, who said I was lucky my filter didn't collapse. Screwed up the easiest of car maintenance, don't even bother.

Thorough friendly detailed I'll be back even aired me up and got me back on the road. Highly…read morerecommend

Went in to get a rotation and oil change,they quoted me an hour,it took 4 hours and the whole time…read moreI was there,I had to look at LGBT....stuff on the bookshelf and their TV....will not be back,don't push your weird ways on me.This place is a joke

I hate leaving this review. We have been loyal customers since 2012. At the time, they were a…read moresmaller shop, great staff and they took care of people. But they started growing....and expanding...and they lost something along the way. Customer service was first to go. Then affordability. Those I can deal with, I understand that things have gotten more expensive and when you are dealing with more and more people, a little something gets lost. But I draw the line at integrity. About a year ago, my son hit something and ruined a tire. I sent him to Tiger Tire. He picked out an inexpensive tire that met his needs and wouldnt require him to buy 3 new tires. They had to order it. I took his car up and had them install it and when I went to pay, it was nearly double the initial price. They told me that was what he ordered. I asked him later and he showed me the invoice for the tire he ordered. I was pissed, but OK, mistakes happen. 3 weeks ago, he went to have air added to a tire. They told him he needed 4 new tires because of dry rot and quoted him $1100 plus mounting. This is a 19 year old kid, he believed them. I told him to check Walmart and other places, thinking maybe he could save a hundred or so bucks. Walmart had virtually the same tire, mounted and balanced, for $490! When he went to have them installed last night, the technician asked why he was replacing perfectly good tires. The dry rot was nonexistant. Just an excuse for Tiger Tire to make $1100 plus dollars. I am done with them. They wil never get another dime of my money.

Had a tire blow out. Fixed quickly and with a fair price. They also checked the air pressure in…read morethe other tires.

The repair took a little longer than expected but they were amazing at what they do and made it up…read moreto us the best they could. I will most defiantly use them again if we are ever down in the area again. They were short handed since nobody wants to work these days, but they stayed on it till the driver was back on the road.

I can't say enough about this shop. It's a local business, run by your neighbors…read more The first time I came here, they inspected my son's truck. When it came time to settle, they refused to charge me, and referred me to another shop that could better repair the damage. On this visit, they went above and beyond on a request concerning installing a trailer box, and then referred me to another shop. "We can do it for you, but it would cost more. You can take it directly there." In the meantime, they serviced my vehicle for a reasonable price in minimal time. I will happily bring ANY business I have here...Gray's is an honorable and ethical business that will give you the truth, and let you make a decision based on the facts.

Very honest. My son is in medical school in Auburn and we have had two issues that required…read moretowing. Both times they were right on it, he didn't have to wait at all and customer service and pricing was superb.

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

I got my tires done at Sam's club and I had my front right tire flat and I came in here and the…read morenice guy at the counter said he would look at it and he didn't even charge. Super helpful and has me confident in the work he did for me for my trip

As a woman in any kind of car fixing environment, I of course expect to be advertised to the entire…read moretime any service is being done to my car. It's just disappointing sometimes to be upcharged already, and then offered more and more upgrades that cost an arm and a leg. I go to places like this knowing I'll be upcharged, but paying for good service and speed. They were very fast changing my tire, but I felt like they were a bit careless. Some things were changed around with my car settings. Also, they failed to reinstall my spare tire in the back of my car. I wouldn't normally complain about something like that, but it feels kind of frustrating when I'm being charged 'service fees' and the employees couldn't bother to take a few minutes to put my spare back where it goes.

I had a nail in one of my 4 tires that were less than 6 months old (80,000 mile tires). I was told…read morethe tire was irreparable. So that at least two tires matched decided to replace two. My tire pressure light never turned off. I told the owner before I left and he told me to give it a day or two and it will turn off. It never turned off. I was not able to return within the same week due to Thanksgiving so I'm back now- only to be told that the two remaining original tires both had Nails in them and were irreparable. DO NOT COME HERE!!! I HAVE BEEN RIPPED OFF AND SCAMMED! As I stand here now, there are TWO pissed-off customers that have experienced similar stories as mine. am going to dispute the charges with my credit card company for the remaining two tires. UPDATE: 2 of my 4 tire sensors were broken by these guys according to the mechanic at the Toyota dealership.

Customer service is AMAZING! Got 3 tires replaced at a great price. I was coming from out of town…read moreand they made it super convenient for me. I definitely recommend them!!!

I go here to get my tires. They will get you sorted quickly with walk ins. Overall not bad for just…read moregetting tires put on.

Took it here to get my tires rotated and I chose to also get a free alignment check... key word:…read morecheck. They proceeded to check my alignment and then preform an alignment without telling me then handing me a bill. I received a refund, and the workers were extremely rude the whole time. Also, I got my oil changed here and they tightened my drain plug with an impact wrench. There is no reason to tighten a measly little drain plug with something that intense. I usually do my own oil changes but don't have the necessary equipment in college. I went home to texas to change my own oil and the plug was stripped and extremely tight to the point where I had to take it in somewhere and get a new drain plug. Awful customer service and 0/10 experience here overall.

Screw in my tire that concerned me. They checked it all out for me and found it was only in the…read moretread not the tire itself. Checked all four tires and put air where needed. All this great service and they said there was no charge. It made my not-so-good week so much better. Thanks from this grey haired lady.

They have been my go to place for car repair for years. Trustworthy, reliable and knowledgeable…read more They were about to identify and replace my starter promptly and communicated throughout the process.