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Recommended Reviews - ATI Physical Therapy

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7 years ago

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7 years ago

Best therapy ever, always felt comfortable and in good hands. Could not ask for a better group of individuals.

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7 years ago

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14 years ago

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Ask the Community - ATI Physical Therapy

OrthoIllinois - Rockford Roxbury - Edric Schwartz, MD - Hand, wrist and elbow specialist

OrthoIllinois - Rockford Roxbury

2.0(13 reviews)
1.6 mi

I would like to make this clear this review is only with the way they bill things. It is very…read moreunclear on how this works. I had surgery and follow up visits and the doctors and nurses were great but the way this facility bills is crazy. The department bill separately and collect separately. We were only made aware of this by time my surgery bill would have been sent to collections. The surgery billing department was more than unpleasant to deal with even the supervisor. Never was told about payment plans but they were more than willing to take money monthly until they put us into collections. Hard lesson learned but the willingness to help out in a simple misunderstanding is unfortunate.

I'm very disappointed with the services and approach to customers of this medical entity for 3…read morefactors. (1) Saw the Ortho Illinois doctor the first time and they recommended MRI right away without much examination or exploration of my injury. It appears they either heavily rely on MRI due to lack of knowledge/ experiences or it's a business protocol/ process by sending patients to MRI from the start. No recommendation as what I need to do meantime to reduce/ minimize/ prevent the pain!!! (2) The Ortho MRI department called me constantly non-stop (2-3 times a week) wanting me to come in for MRI...even after I told them I will call them back when I can schedule it as it 's non-urgent matter. (3) I felt much much improved (almost normal) after 1-2 months without any help/ advice from the doctor but I still went for the MRI to ensure everything is good. Took the MRI and went in to see the doctor and the doctor opened the conversation by telling me I need a surgery due to one of the issues he saw on the MRI report as it will create an issue in a looooooong term. He did not address all other issues/ findings from the MRI and provide ANY recommendation/ explanation as what I can do meantime to better my hurt shoulder other then I'll run into problem many years later?? Additionally, the doctor was incapable of answering my question as why injury has improved/ cured to almost normal from last time (2+ months ago) I've seen him with the MRI results in hand. My summary of the visit to Ortho Illinois is they are: (1) Money hungry by pushing both MRI and surgeries (2) Bad process/ protocols on customer engagement/ treatment (3) Unprofessional and/or lacking physician(s) experiences/ knowledges. I WILL NEVER USE THEM EVER AGAIN!!! I'll also advise others not to!!!

Photos
OrthoIllinois - Rockford Roxbury - Kevin Carlile, MD - Orthopedic Trauma, fracture care

Kevin Carlile, MD - Orthopedic Trauma, fracture care

OrthoIllinois - Rockford Roxbury - Marc A. Zussman, MD - Orthopedic trauma, fracture care

Marc A. Zussman, MD - Orthopedic trauma, fracture care

OrthoIllinois - Rockford Roxbury - Kelly John, DPM, MHA - Podiatric Surgery

See all

Kelly John, DPM, MHA - Podiatric Surgery

ATI Physical Therapy - physicaltherapy - Updated July 2026

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