This review is for the ATI in Palos on Southwest Highway. The therapist, Naagla, is excellent. She's caring, patient, and clearly explains everything included in your treatment plan. She's gentle and understanding of individual needs and concerns. I give HER 5 stars.
However, my issues are with billing. I have excellent health insurance, yet ATI charged me $10 per visit as a "co-pay" that THEY require - but that my insurance does NOT. I complained to no avail. I attended therapy 3X weekly, which means I had to come out of pocket with $30 a week while I was off work without a salary. ATI offered me no financial help, even though for several months they said they would. After I completed my therapy visits, I was still receiving "modified" bills 6 months later, when my insurance denied them payment for billing errors, erroneous charges, and coding errors. There were charges that my insurance felt were excessive and false. ATI then tried to charge me. I asked for adjudication, and STILL there's been no resolution. I am deeply conflicted about ATI and would never return should I need future therapy. As stated, Naagla is the therapist everyone wants and would benefit from having. However, ATI needs to rethink and modify their billing practices and consider health care costs to their patients, and refrain from gouging people who are already suffering with medical and financial issues. read more
