Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.

Excellent care and wonderful staff! The team was very concerned with the safety of its residents…read moreand went above and beyond to protect them from COVID and injury. Michealsen is well known in the community and rightfully so. Quality care from top to bottom

Staff outsourced to an agency, i communicated with management before and during my shift for any…read moreissues i had, I went above and beyond to give quality care and was praised by staff and patients and asked to return, but the next morning I was given a low rating with no explanation which caused me to get docked from my pay. If any agency workers see this I wouldn't recommend. No wonder they have no full in house staff !

You have several former workers from this facility who have left reviews on Google telling you to…read morenot put your relatives/ family in this facility. I would strongly stress the same. The staff/ nurses and director of this facility were extremely negligent and put several lives in jeopardy. I am a care giver who was placed here through an agency to assist a sweet elderly client on overnights. There were several nights my client was in pain from her legs and when I would go to advise the nurse, they seem bothered and annoyed. The incident however that really upset me was one night I was there, I came in at 8:30 pm, my client seemed a bit sick as I noticed the tissues in her hand and bed. As the night progressed I noticed she had a very frequent, tight cough. I went and advised the nurse on staff and inquired if she had recently been tested for Covid. The nurse said my client had "several days ago" I responded well several days ago she wasn't showing symptoms and now she is. The nurse still brushed it off and never tested her. The next morning and day my client mingled with other seniors in the facility. I advised my agency I wouldn't be going back the next night until they tested her. Not sure who lied rather it was my agency Always Best Care or a nurse at this facility but I was informed by ABC that a nurse at this facility advised them that she was tested and negative. When I drove in that night I asked my client if they tested her and she said no. I immediately had the nurse on site test her as I became upset and guess what, she tested POSITIVE! When I reached out to the director Sarah Mckan director at the facility to advise of what happened she did not apologize and even said "well you were already exposed the night before" I said yes and yet she wasn't tested when I asked she should and then spent the whole day with other seniors possibly spreading it she said "well yea I guess" I asked that she follow up with me to let me know what the outcome of investigation was and she never did. Received a call from ABC today advising that this facility does not want me to come back. Why because I care more for my client and the patients there than the facility workers? Because I alerted you of negligence from your staff? Interesting. We'll see what the health department has to say about th

THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

Soon as I walked in those doors I knew I found the perfect place for my dad. The staff makes you…read morefeel so comfortable , they all are so caring and kind. They make sure to update you on everything going on with your family member that lives there. They have such neat outings for the residents there and before Covid happened you were allowed to partake in the fun activities with your loved one. They have fun activities all day long to keep the residents active. All the caregivers, nurses and staff know you by name and always make sure that you're a part of everything going on there. I can't truly thank the Staff enough for making the emotional process of placing my dad in a memory care home an easier one. They are with you every step of the way. I highly recommend the Arden Courts Geneva. They also do a lot of great volunteer work within the community to help with charities. My dad really enjoys this place. They recently just remodeled it so it looks really nice inside and always is super clean. My dad has lived there five months now ( in 2021) this was one of the best decisions for our family. They abide by all the Covid restriction laws to make sure the residents there are kept safe and healthy. My dad loves the food there too. They even have a comfort dog named Mia there. My dad enjoys seeing her. Thank you again to all the staff that works there.

I simply can not say enough thank you's to the Arden Courts Staff members, especially to Pam and…read moreJustine. These two women held my hands, dried my tears and help to guide me through this very scary and unfamiliar journey. In early Feb 2019, I was suddenly facing the fact that we need to move a loved one from Texas to Illinois; who was showing advancing signs of memory loss/dementia. Dennis, 72 years old, needed to be in a safe place to live, with doctors and caregivers to watch over him and see that he took his prescribed medicines and was provided 3 good meals every day, which he was no longer able to do on his own. The caregivers at Arden Courts are kind, compassionate and so very patient with these residents who have been diagnosed with this insidious and sad disease. At Arden Courts it really is possible for a person with a diagnosis of dementia to have a good quality of life. Arden Courts lives up to the promises in their brochure by providing structured, daily activities allowing their residents to socialize and interact with other residents and staff, adding to their quality of daily life. The entire staff, especially Pam, Justine and Nurse Nina have given our family total piece of mind 24/7. Their monthly support group offers a wonderful opportunity for family members and caregivers to know that they are not alone in navigating this journey with their loved ones. We continue to be ever grateful that Arden Courts was there in our time of need and we highly recommend this and their sister facilities for anyone needing care for their family members having memory loss/dementia. Thank you, the family of Dennis G.

I recently stayed at the Grove of Saint Charles for rehabilitation, and I couldn't have asked for a…read morebetter experience. The CNAs and nurses were wonderful--truly caring people who go above and beyond for their patients. The therapy team was exceptional as well. I honestly didn't think I would walk again, but with their support and expertise, I did. Thanks to the Grove, I'm back home and getting stronger every day. I highly recommend this facility for both short‑ and long‑term care.

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

It's a nice quiet area. My mom was here after a week in the hospital. She didn't love it but she…read morewouldn't have been happy anywhere. Everyone I spoke with was very friendly. She didn't want to be bothered but they made sure she ate and took her medications. One night when I was on the phone with her they knocked on her door to see if she wanted dessert. Very sweet! My son liked to visit and see the birds and fish. I wish they would've showed her how to administer her insulin injections before we left. She didn't know how. She said they always just did it for her. I also felt very rushed with the discharge, due to insurance.

I put my mom here because she broke her ankle and she has diabetes and Alzheimer's . I needed her…read morebathed and clothes changed and her basic needs met whiie she was recovering. Well she did not get her clothes changed for 3 days and as far as bathing , I'm not sure she even recieved a wipe down with a wash cloth! Also at meals she never had silverware! We were there on private pay too! The answers to my complaint by the director of nursing were beyond stupid. Don't go here with your loved one especially if they are unable to advocate for themselves !

Tye place looks good and the nurses helpfull but no one speaks or understands Spanish and mu mom…read morewas recently sent here and I'm having trouble getting her assistance

I have upgraded my review of Avantara because the Administrator contacted me personally today based…read moreupon my review. She was professional, told me she just returned from maternity leave and said changes were in the works for this location/facility. Sadly, when your loved one is discharged from a hospital there is very little time to research and interview a facility. This does not excuse some of the unacceptable issues Re: communication and care at Avantara; however, I believe the Administrator will be armed and empowered to make positive changes in the future. My advice to anyone placing a family member to ask questions and discuss communication on the front end; view facilities to see of it meets your needs and set goal/expectations for their care. Good Luck to the administrator, Avantara snd especially families! My snd all reviews do matter & are intended to help make positive changes!

Needed some attention on my hip and have been getting excellent care from Taylor. The energy and…read morepositivity given by Taylor and the rest of the staff is fantastic.

I have nothing but good things to say about Ivy Rehab in Geneva. I worked with Virak to recover…read morefrom a knee injury and he was very knowledgeable and invested in helping me get better. The atmosphere is wonderful and welcoming and I sincerely enjoyed going to my appointments. I have family members who also went to Ivy Rehab and they felt the same. Highly recommend visiting them if you are in need of PT!