This was my first time at this particular Stanford Clinic and I'm not too sure if every doctor here…read moreis from Stanford but I really like the aesthetic and set up of still being somewhat in the wilderness. I also liked the waterfall and the detailed map in the front entryway. There was also an elevator along with stairs and a number of parking spaces. I saw Dr. Nguyen and she was in the allergy clinic on the second floor. Her staff/that office was very helpful since I did not receive the snail mail copy of questionnaire and I was able to fill it out in person. The only thing I felt a little awkward with was when it came time for me to get my allergy Test done, Dr. Nguyen, female doctor left the room and a male nurse came in to put the different allergens on my back as I was wearing a patient gown that was open in the back without my bra. Kind of awkward since all my encounters prior to this were female doctors or Female receptionist. I wish I could've asked for a woman to come in beforehand, but whatever! I needed to get the allergy test done and I felt awkward anyways, but I think they should ask ahead of time if you would feel comfortable with a male person touching your back without your bra on. Everything else was fine and he was professional, even though he was a male nurse. I just think it was in my head. Lol.

I am alarmed that in our day and age -with all sorts of germs out there that my physician examining…read moremy eyes never washed his hands with soap and water before touching my eyes ...my previous doctor ALWAYS went to the sink to wash with soap and water before touching my eyes. We are now told the terrible flu infection is not affected by Purell -only soap and water can kill the germs on one's hands. This is the third appointment this has happened ...I will now need to find a new physician as this lack of care is indicative of a possible larger problem??

The doctor was great; knowledgeable, attentive, and made the visit feel worthwhile. That part of…read morethe experience was very positive. The front desk staff, however, felt a bit nonchalant and not especially welcoming. Check-in was okay but lacked warmth and didn't feel inviting/ welcoming. Plenty of parking outside and it's accessible parking as well, which is convenient. Overall, a decent experience with strong care from the provider but some room for improvement on the front-office experience.

The office is unable to share or send reports to the doctor. They are not part of the LPCH system…read moreeither. They ask you to come in person again to a different location to collect the report. It is a nightmare

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

My best experiences were mediocre but the process was always a huge hassle. Scheduling and…read morecommunication wise was always chaotic and unprofessional. Worst experiences were nightmares. They led me down months of poor communication just to tell me no at the end of it. Don't tell me I can switch doctors in network if I get a referral. Just to say I can't after mulitple phone calls and going through the process. There wasn't a lot sympathy from the staff for such a blatant mistake.

After an awful, plain horrible experience with another V.A. (San Francisco) I avoided care at V.A…read more However my primary care at the Fremont Clinic spoke highly of Palo Alto VA campus. I trust him and trust his opinion (shout out to Doctor Kim at the Fremont Clinic, he's the GOAT). I've been to Palo Alto VA several times now and trust them unequivocally. They have a partnership with Stanford Medical, so when I go to this VA campus, it "feels" like Stanford. In other words, the bedside manner, quality of care, attention to detail, etc have all been on par with Stanford and Sutter Health (two organizations which I hold in high esteem). I've been a licensed healthcare provider myself for close to 20yrs, I have worked in medical field in some capacity non-stop since 1999, close to 30yrs now... Suffice to say, I am very vigilant and pay attention to the little things. I advocate for my own care and I hold hospitals to account when I or my family are being seen. Palo Alto VA hasn't let me down once, I've seen them for routine issues, both inpatient and outpatient. To include a surgery (hernia repair) - VA PACHS is solid. In closing - if any of my fellow veterans have had issues or poor service from other VA hospitals, VA PACHS is different. They break the mold & I firmly believe they go above & beyond to care for us. Give them a chance.

Aza Graham Beware of the TRP in Bldg 351. Dr. Robert…read moreJenkins, Stephanie Holk, and Shannon are very degrading and use intimidation on the residence staying here. This is a form of bullying. I would encourage more patients to report them in order to protect other veterans. Stephanie informed me that over 70% of the veterans relapse back into drugs or alcohol after discharge. She also informed me that veterans are more likely to commit suicide within first 7day of being discharged. This is alarming and needs attention ASAP. I think these doctors need to be removed because they appear to be dangerously careless to the care of veterans seeking help and support. I was discharged in the rain on a Friday night without my medical supplies. I fainted at a park and suffered from a mild TBI and Hypothermia. I was discharged after I discovered over maximum dose of 2 sleeping pills. Other programs like FOR and DOM I can't speak on but do not attend the TRP @ Menlo Park VA Medical Center. Enter at your own risk. BEWARE!!!! I'm trying to get an investigation of this program. Please report and speak up to patients advocate. Too many veterans stay quite. I can on speak about me. If you were mistreated say something

was never a fan of pamf going back to my medical assistant days. redwood clinic was much better. 40…read moreyears later i found myself with a choice between sutter and kaiser...no way was i going with kaiser. i find pamf to be hit or miss. my pcp seems pretty good (dr stephanie wong, the family doc)...and i like the full service old fashioned "clinic" services (lab and xray on site with walk in available, better than lapcorps or quest). the two cardiologists are see (dr bhambani and dr brondt) are absolute gold - highly recommend them. the docs i've seen at urgent care also very good... then there's the not so good. pt was atrocious - sees you in an open gym-like space, appointments not available for weeks on end (my knee got better before i could see them) and very bad communication (i was supposed to come in shorts, but no one told me that). the sleep "doctor" (an osteopath not an md) fan mo was horrible. didn't listen. ultimately her position was 'you're fat and old' and had nothing to offer me except YOUTUBE videos for cognitive behavioral therapy for insomnia. (can you imagine what she'd have said if i told her i got my medical advice from a youtube video!! *sigh*) unfortunately the state of healthcare in the u.s. is absolutely atrocious and i'm stuck with pamf for the foreseeable future.

The dispatch number for Sutter Health has been hacked for many years, and hackers are…read morediscriminating against anyone who knows they are hacking. In addition, the psychiatry department is discriminating based on fradulent letters sent by fraudulent names for the same reason (the patient is aware of the hacking; the hacker appears to have sent fraudulent letters using fraudulent names to prevent discovery of their hacking) and refusing to provide a new psychiatrist for a super responsible patient of 30 plus years who has been seen in the department for several years previously. I will take down my letters when Sutter responds appropriately to this discrimination and assigns a new psychiatrist for me to see. Thank you for your help! I just want to note that I've had excellent experiences in many other departments at PAMF and would give 5 stars if not for this policy violation of dismissing an existing patient without offering a new psychiatrist that has been going on for nearly a year in Psychiatry.

It's really exciting that Dr Wang is starting her own practice, so now you don't have to be with…read moreOne Medical or Kaiser to be able to work with her. She takes insurance and she doesn't have someone breathing down her neck to make sure she's sticking to time limits or quotas, it reminds me of private practices from when I was growing up, a lot more personalized. I've talked to her about two very different issues recently. Her questions showed that she was considering my health very holistically, taking into account my lifestyle, genetics, and any underlying conditions. She took her time to actually figure stuff out. I also met with her acupuncturist partner to augment her treatment. This is a unique and exciting practice that is the solution to my current frustration with how bad most of the medical centers and hospitals seem to be now!

Dr Wang is incredibly patient and takes her time to thoroughly understand our concerns. She…read morerecommended an excellent specialist w.r.t our knee problem. The advice and guidance provided by Dr. Wang has been invaluable in managing my knee issue. Overall, I highly recommend.

my daughter came to the ER in extreme pain, due to broken teeth. they had it's wait for hours,…read moretelling us to give her no food or water, then sent us home with literally nothing, claimed they had placed a referral to dentistry and never even did. I would be very wary of entering this dishonest and uncaring facility.

Charging a markup of 5x the average around the area, because you have the name "Stanford" in front…read moreof your name, is not cool. A five minute CT scan billed our insurance close to $8,000. After waking up from passing out, after seeing the bill - I did some research. The most anyone else in the area charges for the same procedure is around $1,600. Shame on me for trusting my doctor to go to the recommended lab, in their same medical group. If you have a PPO plan - you can shop - you do NOT need to go to the facility that your doctor recommends....... I hope someone else out there learns from my mistake....

Every time I bring my dad to neuro department always takes care of my dad…read more Awesome customer service.

Had to see a neurosurgeon here for a spine issue from a fall. The way here was very confusing and I…read moregot lost going around and around university Ave to the parking lot. There's also a few road construction going on so that added to the chaos and confusion. I gave myself 1 hr to get there at 10am but it took 1.5hrs with traffic, getting lost and parking. You have to enter a parking structure next to the center. The plus is there's plenty of parking spots. I called to let front desk know I was parking and would be right in since I was running late and they were very nice about it. Everyone was very cordial, friendly, efficient and the PA and neurosurgeon were knowledgeable about my condition.

I went with my daughter to a prenatal appointment. It warms my heart that she's having children at…read morethe same place that I had mine. Her doctor was phenomenal and the Support staff did a magnificent job. I do love my Kaiser.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION

I cannot tell you how awesome our first time here today was! We just moved here from Texas and we…read moredon't have good insurance (Medi-Cal and Medicare) so we weren't sure what level of care we might get. We've have good and bad experiences in the past. Dr DeCampos and Dr Singh were OUTSTANDING! They were so thorough, so caring and took so much time to help us as new patients. The facilities were so clean and so well maintained. Huge shout out to Monica and Angela as well - they were amazing, too. We're feeling so relieved and so grateful.

Just when I thought it couldn't get worse. I went in for my appointment at 11 am this morning. I…read morechecked in at 10:45 and took a seat to wait. At 11:15 I asked xitlaly what was going on because I had been waiting and just wanted to know if (EDUCATION-CHW) which is who I had my appointment with was running late. I was told to wait that she would double check. At 11:40 someone in a pink tracksuit came up to me and said "The person you had an appointment with called in sick so we'll have to reschedule. My soul left my body I felt like a joke. My 34 week pregnant self sat there paying for childcare for my other kids for them to tell me an hour after I arrived that this person called in sick?? This staff really is the worst and as mentioned before there is ZERO communication between the and even worse customer service.