This was my first time at this particular Stanford Clinic and I'm not too sure if every doctor here…read moreis from Stanford but I really like the aesthetic and set up of still being somewhat in the wilderness. I also liked the waterfall and the detailed map in the front entryway. There was also an elevator along with stairs and a number of parking spaces. I saw Dr. Nguyen and she was in the allergy clinic on the second floor. Her staff/that office was very helpful since I did not receive the snail mail copy of questionnaire and I was able to fill it out in person. The only thing I felt a little awkward with was when it came time for me to get my allergy Test done, Dr. Nguyen, female doctor left the room and a male nurse came in to put the different allergens on my back as I was wearing a patient gown that was open in the back without my bra. Kind of awkward since all my encounters prior to this were female doctors or Female receptionist. I wish I could've asked for a woman to come in beforehand, but whatever! I needed to get the allergy test done and I felt awkward anyways, but I think they should ask ahead of time if you would feel comfortable with a male person touching your back without your bra on. Everything else was fine and he was professional, even though he was a male nurse. I just think it was in my head. Lol.

I am alarmed that in our day and age -with all sorts of germs out there that my physician examining…read moremy eyes never washed his hands with soap and water before touching my eyes ...my previous doctor ALWAYS went to the sink to wash with soap and water before touching my eyes. We are now told the terrible flu infection is not affected by Purell -only soap and water can kill the germs on one's hands. This is the third appointment this has happened ...I will now need to find a new physician as this lack of care is indicative of a possible larger problem??

The doctor was great; knowledgeable, attentive, and made the visit feel worthwhile. That part of…read morethe experience was very positive. The front desk staff, however, felt a bit nonchalant and not especially welcoming. Check-in was okay but lacked warmth and didn't feel inviting/ welcoming. Plenty of parking outside and it's accessible parking as well, which is convenient. Overall, a decent experience with strong care from the provider but some room for improvement on the front-office experience.

I had an extremely disappointing experience at Menlo Medical Clinic with Dr. Catherine Wilkes, her…read moremedical staff, and the office staff at the OB-GYN practice, and I feel compelled to share it --- especially given the importance of accessible, compassionate care in women's health that Stanford Health Care conveys to embody. As someone who has been a Stanford Health Care patient for 15-years, this made the experience even more disheartening. I arrived 2-minutes late beyond the unknown 10-minute grace period policy and was told that my 2-minute delay constituted an automatic rescheduling of my appointment per the clinic's policy. On many occasions, Stanford Health Care has kept me waiting well past my scheduled appointment time. Despite their own lack of timeliness, I continued to be a loyal patient and extended understanding. Unfortunately, that same courtesy was not afforded to me. What was more frustrating wasn't just the policy itself, but how rigidly and unempathetically it was enforced. There was no prior written notice of this rule, no initial warning, no phone call, and no attempt to understand my personal situation or the urgency of my health concerns. Instead, I was met with a cold adherence to technicalities over patient care. For a well-known medical institution that claims its mission is "Healing humanity through science and compassion, one patient at a time," this experience felt like the complete opposite. There was no sense of compassion, no individualized consideration - just a blanket policy applied without regard for the patient in front of them. Women's health already faces enough barriers, and my experience like this only reinforced feelings of being dismissed and devalued as a woman. I left feeling unseen, unheard, denigrated, and frankly shocked that this is the standard of care being upheld by Stanford Health Care. Overall healthcare professionals should prioritize patient wellbeing above administrative rigidity, especially in fields as critical as women's health. The policy itself, along with the way it was handled by staff, felt both unethical and unprofessional. My experience was deeply discouraging. I expected better from Stanford Health Care whom I have trusted for over a decade as my medical provider. I hope Menlo Medical Clinic, seriously and proactively reflect on how their policy and actions affect the very people they are meant to treat with compassion and care.

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

The care from Stanford doctors and nurses has been excellent, but their admin, operations and…read moresupport services are piss poor, at best. I have been getting treated for lower back pain. There is a procedure (radio frequency ablation) that has been very effective for me, but it only last 6-8 months. After a lengthy series of prerequisites, it is covered by insurance. I completed all those through Stanford. The first time they applied for authorization for the RFA, they failed to include information on the prerequisites. Between the insurance appeal and Stanford scheduling, that delayed my pain relief by several months. The second time I need the procedure, all was fine. Yesterday I was scheduled for the third time, and after I checked into the surgery center, I got a call from Stanford that insurance had denied the authorization. So I left and cancelled the procedure. I just got the notice of denial, and it is clear Stanford provided incomplete information. If I'm lucky, I'll get it straightened out and have the procedure in 3-4 months. Totally inexcusable. On another matter, I recently had an urgent referral from my primary care doctor to a surgeon for a hernia. After two weeks of my referral not even being entered into their system, I went to El Camino Health. I was seen and had the surgery before I even heard from Stanford to schedule my first appointment.

This place is awesome! Stanford Med school has 2 free clinics: one in Menlo park and one in…read moredowntown SJ. I really appreciate the Stanford students, staff, and physicians getting together every weekend to provide free health care to the community. I am writing on behalf of my grandparents. This review is more or less the same for the other free clinic run by Stanford Med School. My family has pretty good PPO insurance, but because my grandparents are visiting on a 6 month visa from China, our insurance doesn't cover them. Due to their various medical conditions, it was tough finding a place for them to be seen by a doctor. Arbor free clinic is absolutely free which is definitely a plus. My grandparents told me that they had a very good time here. The Stanford Physicians were very knowledge and the staff were all very war and friendly. Definitely recommended!

After an awful, plain horrible experience with another V.A. (San Francisco) I avoided care at V.A…read more However my primary care at the Fremont Clinic spoke highly of Palo Alto VA campus. I trust him and trust his opinion (shout out to Doctor Kim at the Fremont Clinic, he's the GOAT). I've been to Palo Alto VA several times now and trust them unequivocally. They have a partnership with Stanford Medical, so when I go to this VA campus, it "feels" like Stanford. In other words, the bedside manner, quality of care, attention to detail, etc have all been on par with Stanford and Sutter Health (two organizations which I hold in high esteem). I've been a licensed healthcare provider myself for close to 20yrs, I have worked in medical field in some capacity non-stop since 1999, close to 30yrs now... Suffice to say, I am very vigilant and pay attention to the little things. I advocate for my own care and I hold hospitals to account when I or my family are being seen. Palo Alto VA hasn't let me down once, I've seen them for routine issues, both inpatient and outpatient. To include a surgery (hernia repair) - VA PACHS is solid. In closing - if any of my fellow veterans have had issues or poor service from other VA hospitals, VA PACHS is different. They break the mold & I firmly believe they go above & beyond to care for us. Give them a chance.

was never a fan of pamf going back to my medical assistant days. redwood clinic was much better. 40…read moreyears later i found myself with a choice between sutter and kaiser...no way was i going with kaiser. i find pamf to be hit or miss. my pcp seems pretty good (dr stephanie wong, the family doc)...and i like the full service old fashioned "clinic" services (lab and xray on site with walk in available, better than lapcorps or quest). the two cardiologists are see (dr bhambani and dr brondt) are absolute gold - highly recommend them. the docs i've seen at urgent care also very good... then there's the not so good. pt was atrocious - sees you in an open gym-like space, appointments not available for weeks on end (my knee got better before i could see them) and very bad communication (i was supposed to come in shorts, but no one told me that). the sleep "doctor" (an osteopath not an md) fan mo was horrible. didn't listen. ultimately her position was 'you're fat and old' and had nothing to offer me except YOUTUBE videos for cognitive behavioral therapy for insomnia. (can you imagine what she'd have said if i told her i got my medical advice from a youtube video!! *sigh*) unfortunately the state of healthcare in the u.s. is absolutely atrocious and i'm stuck with pamf for the foreseeable future.

I had an appointment here this morning at the oncology infusion department. I have to come every…read moreyear to have them put in my IV for my breast MRI. Since it's so hard to find my veins, I have to depend on the infusion clinic to help me out. The nurses here are so nice. They take really good care of you. It took four attempts this time. I was happy they were able to get the IV in so that my husband could drive over to the MRI imaging building next door.

It's really exciting that Dr Wang is starting her own practice, so now you don't have to be with…read moreOne Medical or Kaiser to be able to work with her. She takes insurance and she doesn't have someone breathing down her neck to make sure she's sticking to time limits or quotas, it reminds me of private practices from when I was growing up, a lot more personalized. I've talked to her about two very different issues recently. Her questions showed that she was considering my health very holistically, taking into account my lifestyle, genetics, and any underlying conditions. She took her time to actually figure stuff out. I also met with her acupuncturist partner to augment her treatment. This is a unique and exciting practice that is the solution to my current frustration with how bad most of the medical centers and hospitals seem to be now!

Dr Wang is incredibly patient and takes her time to thoroughly understand our concerns. She…read morerecommended an excellent specialist w.r.t our knee problem. The advice and guidance provided by Dr. Wang has been invaluable in managing my knee issue. Overall, I highly recommend.

my daughter came to the ER in extreme pain, due to broken teeth. they had it's wait for hours,…read moretelling us to give her no food or water, then sent us home with literally nothing, claimed they had placed a referral to dentistry and never even did. I would be very wary of entering this dishonest and uncaring facility.

Charging a markup of 5x the average around the area, because you have the name "Stanford" in front…read moreof your name, is not cool. A five minute CT scan billed our insurance close to $8,000. After waking up from passing out, after seeing the bill - I did some research. The most anyone else in the area charges for the same procedure is around $1,600. Shame on me for trusting my doctor to go to the recommended lab, in their same medical group. If you have a PPO plan - you can shop - you do NOT need to go to the facility that your doctor recommends....... I hope someone else out there learns from my mistake....

Every time I bring my dad to neuro department always takes care of my dad…read more Awesome customer service.

Had to see a neurosurgeon here for a spine issue from a fall. The way here was very confusing and I…read moregot lost going around and around university Ave to the parking lot. There's also a few road construction going on so that added to the chaos and confusion. I gave myself 1 hr to get there at 10am but it took 1.5hrs with traffic, getting lost and parking. You have to enter a parking structure next to the center. The plus is there's plenty of parking spots. I called to let front desk know I was parking and would be right in since I was running late and they were very nice about it. Everyone was very cordial, friendly, efficient and the PA and neurosurgeon were knowledgeable about my condition.

Exceptional Orthopedic & Hand Surgeon - Dr. William Wang is Simply the Best!…read more I've unfortunately know Dr. Wang all too well because both of my sons have needed his surgical expertise after separate dirt-bike accidents--and I couldn't be more grateful that he was the surgeon assigned to them. Last year, my older son suffered a badly broken collarbone. Dr. Wang performed the surgery and the outcome has been perfect: perfect healing, full range of motion returned, and barely a visible scar. His bedside manner with a nervous teenage boy (and a worried mom) was calm, kind, and reassuring every step of the way. This past weekend my younger son had a serious hand injury requiring immediate surgery. Once again Dr. Wang took the case, and his reputation as one of the top hand surgeons in the area is completely deserved. He explained everything clearly, answered all of our questions without rushing, and put my son at ease before wheeling him into the OR. We are only a few days post-op, but the early results are remarkable and we have total confidence in his continued recovery under Dr. Wang's care. Dr. Wang and his entire team at Kaiser Redwood City are professional, compassionate, and extraordinarily skilled. In the middle of two scary situations for our family, he turned what could have been overwhelming experiences into ones where we always felt we were in the very best hands--literally. We feel incredibly fortunate to have Dr. William Wang as our orthopedic and hand surgeon. I recommend him without the slightest hesitation to anyone needing orthopedic care, especially complex hand or upper-extremity injuries. Thank you, Dr. Wang--you've now fixed two of my boys and given this mom tremendous peace of mind. Highly, highly recommend.

They suck. I got a skin tear on my toe and all I wanted was some antibiotics so it wouldn't get…read moreinfected and a wrap around it and apparently thats worth 2k let me know what yall think but might as well have just let my toe fall off.

Took my mom to see a doctor here for her first time. Looked…read moreup the clinic on Google - it had high rating and good reviews. Not sure, why here on yelp, its rating is low (could be that they improved significantly recently). The first thing we saw was a brand new cheerful building, which was a good sign. We were greeted at the entrance and directed to the second floor. There were no long lines there. Could be just the lucky time (it was a middle of a work day, so maybe that's why). In any case, there were quite a number of patients, but there were also many receptionists, who worked fast. So there was no waiting, which is always a pleasant surprise in any doctor office. Everybody were super friendly and nice! And then we met Dr. Owyang! He is unbelievable! He did more (as far as diagnosing the issues) that all previous doctors combined. He spent more then an hour with my mom and was very kind, patient, and most importantly - knowledgeable and professional! He explained everything, showed diagrams, pictures. It all made sense. He was able to diagnose a case (which turned out to be three separate issues) that puzzled all the doctors who saw her before. Thank you very much!

Just when I thought it couldn't get worse. I went in for my appointment at 11 am this morning. I…read morechecked in at 10:45 and took a seat to wait. At 11:15 I asked xitlaly what was going on because I had been waiting and just wanted to know if (EDUCATION-CHW) which is who I had my appointment with was running late. I was told to wait that she would double check. At 11:40 someone in a pink tracksuit came up to me and said "The person you had an appointment with called in sick so we'll have to reschedule. My soul left my body I felt like a joke. My 34 week pregnant self sat there paying for childcare for my other kids for them to tell me an hour after I arrived that this person called in sick?? This staff really is the worst and as mentioned before there is ZERO communication between the and even worse customer service.