Joni is excellent. Knowledgeable and helpful with great attitude. Something is up though today…read more Website says open. Doors closed, locked, metal shades down. No note on door. Been waiting 45 minutes in case closed for lunch. 12 cars have come and gone. Delivery guys have left notes on door. Hopefully everything is ok, but customers are frustrated.

This past year they completely gutted and redid the store. What once was a small and awkward retail…read morespace, is now a nice open concept similar to an Apple Store. Easily browsed. Designated check in associate at the front and they'll call you when your name comes up. Although we purchased our new I phones at a different location, they are the local store who has helped us through any technical difficulties. On at least two occasions, they have helped diagnose performance issues and help correct them. When my wife first brought hers in and said the touch screen wasn't responding, they didn't even laugh when they peeled the clear film off the screen. LOL! Nice helpful folks! PS We've been with Verizon at least 14 years now...

My nieces phone broke and it wouldn't charge. And knowing me auntie to the rescue..I was going to…read morehell. She lives in Shelby and I live in Charlotte. I called this T-MOBILE on Dixon in Shelby and set up arrangements to have my sister and my niece go in and grab her a new phone. Not only was the staff helpful with adding her to my account but they also called me to make sure that everything was good and set up with the account... My niece walked out with a brand new phone as planned, protective case and screen protector. Thank you to the staff (Lettia...hope I'm spelling her name right) at this T-MOBILE for making things so easy. They saved me a two hour trip.

From the owner: Visit the T-Mobile store in Shelby and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1105 E Dixon Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

bad customer service, uses cheap parts and it ruins the phone even more and then refuses to fix the…read moreproblem they caused with out charging you even more

From the owner: We repair all electronic devices. Phones, laptops, game…read moreconsoles etc

Called Sony today..... got someone in India. Because I did not carry my PAPER receipt they will…read morenot fix my $280 headphones one week later. F*ck you Sony.