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    AT&T Store

    5.0 (1 review)
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    3 years ago

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    Spectrum

    Spectrum

    2.0(3 reviews)
    0.3 mi

    I have had nothing but trouble for almost two years and when it is working the signal is weak and I…read moreget dropped. To their credit they send techs out quickly but it never gets fixed. The phone reps are always pleasant but do not listen. When I first moved in I called because I had no service and was told I had service. I repeated I did not and it took a few more calls beforew a tech came and told me I did not have service. It took a long time to get service restored, Most recently they deleted my ID and told me I had service. After repeated calls and tech visits they took my modem and router and despite a promise to call the next day I did not hear from them and a week later I called and asked where my gear was. They told me my internet was working and I again explained they took my equipment. They again told me it was fine and I again told them I had an empty box. I was told they would send a tech in a few hours and I reminded the person I did not have a modem and router to fix.The person told me they would have somebody there in two hours to fix it. I repeated that Spectrum had my gear but they sent a tech who opened the box and said "you do not have a modem and router!" He called the office and found out that my gear was locked in the manager's office and he was on vacation for two weeks. It took over 3 weeks to fix a problem that Spectrum created and I am still getting dropped. On earlier visits they twice firmly accused me of switching equipment and I have never even touched it. They are generally pleasant and responsive but I still do not have good service.

    Give this big company a 4 out of 5. Pretty darn fast,…read more pretty reliable and service calls get responded to fast

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    AT&T Store - mobilephones - Updated May 2026

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