Big heart people with great services. Very skilled friendly technicians willing to extra miles to provide services. Great experience with them. read more

TERRIBLE communication. They don't care, there is no value here. They refuse to unscrew hoses and require you to do it your self or call a plumber, they wont move your appliance to get to it. They will waste visits and weeks to only check the next step each time and require you do call other service providers to aid in the process. They SUCK! Service is still not over its Sept 24th, ticket was opened in July. read more

WORST COMPANY EVER! I have American Home Shield for my home warranty and they use this awful, shady company. I made the claim two months ago. They came about 2 weeks after the request, and the guy looked at my oven for a second and said his office will call me. Weeks went by and they never called so I called. Finally came out to replace the part and apparently that did not fix it. My oven was actually partially working when they showed up, and now it does not work at all. I call back today and now they are saying home warranty is denying the claim. That is because they took my money and the repair shows complete with American Home Shield. Beware of this company. These people are con artists and thieves. read more

There was service request put in for 09/22/2026, through American Home Shield, when I spoke with Astro Appliances they told they could come to inspect my Washer until 09/30/2026 that is 8 days, that is not customer service, and fi this is how they doe business, I am calling American Home Shield to see if there is another provider. Mildred Arkins read more

My rating is based on the time it took to order parts and actual repair time. I did not feel there was a sense of urgency in ordering the parts for my dryer and so I went a month without a working appliance. I am thank it was summer and things could air-dry much faster - huge disappointment. However, the techs who came all three times (yes, three trips) were very kind, very professional, and very informative. I called several times to check the status of the parts and repair times, and that staff was understanding of my frustration and appeared to be empathic. I am just annoyed it took as long as it did to get the parts. read more

i Raised a claim via American Home Shied and they sent Astro Appliances. It's been 3 weeks they did not fixed my refrigerator. they have a lousy and poor technical Skills. It's waste of time. Do not go with Astro Appliances. ZERO ratings. read more

Absolutely disgusting customer service. Rude, arrogant, pushy, and completely unprofessional. They pressure you to make a decision and then have the nerve to speak to you like you're stupid for not immediately doing what they want. Maybe learn how to speak to people before trying to take their money. I wouldn't give this place a single dollar. If I could leave no stars I would read more

f I could give Astro Appliance 0 out of 10 stars, I would. This has been the worst appliance repair experience I have ever had. Receiving a survey asking about my "completed repair" is unbelievable because my refrigerator is still not repaired. I have been dealing with this issue since April, and after multiple service visits, the problem remains unresolved. Astro Appliance sent four different technicians, and none of them were able to fix the refrigerator. They all appeared to be subcontractors with different opinions, and no one seemed to know how to properly diagnose or repair the problem. In my opinion, they lacked the experience and professionalism expected from a repair company. American Home Shield assigned Astro Appliance to my claim, but the service has been a complete nightmare. A part was supposedly ordered months ago, yet the repair has never been completed. Now I'm being asked to complete a customer satisfaction survey as if the job is finished. It feels like the company is trying to close the claim without actually repairing my appliance. I would not recommend Astro Appliance to anyone. This has been months of frustration, wasted time, and poor customer service. I wish I could give them a double zero. worst company ever. read more

I wish I could give this sham excuse for an appliance company a ZERO! The freezer on our Miele refrigerator/freezer went out while we were out of town in early May. The technician sent didn't stay at the house for 5 minutes. He said it need a mother board and door switch on the door. He said the boss would call with additional info. There was not a call for over 2 weeks. I called them and the phone person said someone within the shop said it was a pre-existing condition (i.e. not covered) and they would call back. Again, we never heard anything from them. Long story short; I worked with the home warranty and they sent a second repair company that was competent. They broke the machine down and for it was an inverter on the freezer. read more

This is POS of a company. I wouldn't let them put a cardboard box together let alone repair something. Their entire staff in my opinion is a POS. They are incompetent and very unprofessional. If you are using a warranty company and they tell you that Astro Appliance is the company, you should immediately call your warranty company and request another company. I had them not by my choice but through my warranty company to repair my washing machine. They came out on June 22, 2026 for the initial service call. They told me they would have to order the part for the washer machine well fast forward to August 22, 2026 still no part and washer machine still not working. I called my warranty company to express my concerns. Astro then proceeded to come out the next following week pretending to have the part to only cover their butts. Once they came they told me that they would need to order another part and that it would take another two to three weeks to come back. At that time I knew they were too incompetent and remedial to be working on anything in my home. I requested a new repair company and they sent Hornet Appliances Repair. They came out on a Monday and was completed with the work on Wednesday and I was washing my clothes that Wednesday night. No longer do I have to go back to the laundromat. Astro shouldn't be operating as a repair company in my opinion they are a fraud as a company in my opinion. I would give them a negative five stars with an order to shutdown if I could!!!!! read more

I was assigned an Astro Appliance technician through our home warranty policy. Wow, what a mistake! My original request for repair was submitted seven weeks ago and my refrigerator's water dispenser still doesn't work. The technician has made three visits and each time leaving after a few minutes saying that another part has to be ordered. I'll admit that a water dispenser is not critical to the refrigerator's function but I still want the repair request to be taken seriously. read more

Another one star review! Save yourself the headache and DO NOT use this company. They hire contractors who do not care about their job. Ross was the contractor that came to our home. Took them 2 weeks to come out and told us the reason my fridge was broken is because I was leaving it open, which is not accurate (I would know if it was open). It's been a month since the claim was filed and they have not solved my issue! read more

Astro Appliance Service - Appliances & Repair Near Me - Houston, Texas

I wish I can leave a 0 star.. this company is pitiful! I really don't know how they are in business still. It's been 4 weeks and my ice maker is still not working.. there was 10 ice cubes made after 2 weeks of them installing a new ice maker. The worker said this is plenty and went off with his day. Good luck if you get stuck with these worthless people. read more

My rating is based on the time it took to order parts and actual repair time. I did not feel there was a sense of urgency in ordering the parts for my washer. Waited over 2 weeks, never received a call with updates. Had to call to find out the part was ordered and another week before the part came in. Never provided any updates on service request. Technician came out and the wrong part was ordered. Called to get an update, still waiting for call back. Technician was nice and apologetic read more

Unbelievable send technician to fix refrigerator who does not know how to fix!!!!! NOT RECOMMENDED

they can't even do a simple agitaor dogs replacement. They've been paid and will not respond to my calls. I paid $95 for nothing.

if your home warranty ever places you with this company, ask for a rematch!! it took them over a month to *attempt* to fix my fridge and would never say that they can't fix it to the home warranty for the cash out option. "We're a repair company. We're going to keep trying to repair it". RUN. read more

Stay a from this repair company, if you have a warranty advice then not to send them out to do your repair, they will lie to keep from fixing your appliances, and your warranty company probably like that as well,so they won't have to pay! People avoid this appliance repair company in all means read more

we hired these people through cinch home services. we had a issue wit the top arm of the dishwasher not working and they said it was the detergent we were using,.these people deserve t be put out of business. they are these russians that jhave no clue what they are doing. i called them 2 minutes after they left and they wouldn't come back. Cinch will not use them anymore. read more

It's been six weeks since Astro Appliance first came out to repair my washer. Today would have been their third visit if they had shown up. Appt 1 - came and diagnosed problem. Said they had to order parts. Appt 2 - never showed up. Appt 3 - came with new parts but said it wasn't enough and needed more parts. Appt 4 - never showed up. Appt 5 - never showed up. When they no show, there is no call or text to explain. I had to call them to find out what happened and reschedule. Several times I called but no one answered. It said their machine wasn't full and couldn't accept messages. The man who came to the house was kind and he did fix my dryer on the first visit. It's just that there seems to be no sense of urgency on their part to finish the work. They are contracted through American Home Shield. I really hate leaving negative reviews but I don't want other people to be stuck dealing with such poor service. read more

No Communication Not Showing up for appt Repair that doesn't stay repaired. I'm cancelling my home warranty read more

worst ever! 3 technicians came to my house 6 times, not only couldn't fix my microwave issue, but caused more issues and they couldn't fix that either! and after 6th trip, they claimed my microwave is working as designed, while it doesn't even stop after you open the door, it keeps going!!! whose microwave doesn't stop after the door is pulled open??? and it wasn't even like that before they cahnged out the mother board, the door hinges and who knows what other parts!! omg the worst experience ever!!! read more

In a word, garbage. First Home Warranty referred us to this company for dishwasher repair. We told the technical service representative about the mistake, but they insisted on ordering a part anyway. We waited 15 days, and they installed the part, but they messed up the simplest connection, so the water from the sink came back into the machine and ruined the entire kitchen. They don't even know how to make the simplest connection. STAY AWAY. read more

Gross incompetence. Submitted a claim with American Home Shield on August 4. Astro only showed up on August 19 - with the wrong part. This was after we had a video call and the refrigerator was remotely inspected. Not answering phone. 7 calls today. This is Texas. The same ineffective and sloppy service can be expensive. Any refrigerator that is out of action for 21 days will have all contents gone bad. Advice: Use somebody else. Anybody! read more

Please be advised that Astro Appliance should not be used for appliance repair. I have been waiting since June 11 for my refrigerator be be repaired. Originally the technician did not keep the appointment and no one called. Secondly, when the technician did come, he could not make the repairs but needed to order a part. I had to wait two weeks for someone who knows how to install the part to be available. There was still a part that needed ordering after all, and I am still waiting. My main problem with this company is their lack of communication. I would not have used them but my refrigerator is still under warranty and I had no choice. read more

Terrible service. Don't waste your time. They came four times and still didn't fix my dishwasher. The first technician, Ronan, came three times and blamed the plumbing instead of solving the issue. I requested a different technician. I had a licensed plumber check everything, and he confirmed the plumbing was perfectly fine. They sent Egor, who spent the whole time on the phone with Ronan and repeated the same excuse. He was extremely rude and ill-mannered, wouldn't even respond properly while standing in my house, and tried to raise his voice to tell me the issue was with the plumbing -- which had already been ruled out. He refused to give me a receipt, didn't bother testing the dishwasher, and told me rudely to test it myself. Completely unprofessional read more

I recommend trusting the negative reviews. This company was assigned to me through my warranty provider, and it's been over a month with my issue still unresolved. Their customer service operates from an overseas call center and relies heavily on scripts without actually addressing the problem. They send out contractors who appear underqualified or inexperienced. This will now be the fourth visit to my home for the same issue. read more

Astro came out as part of a American Home Shield warranty. My switch on my downdraft vent is broken and they reported it as a missing part and because of that American Home Shield says they don't replace missing parts. The part is not missing, the switch is broken in two pieces. Now I have to wait on another contractor come out and verify that it's actually broken and not missing. More time off work because of Astros incompetence. read more

Do not use this company. I have been trying to get my washing machine fixed for 2 months. They were referred to me by American Home Shield. I would rate them 0 if I could. read more

I had a problem with my ice maker. Pavel came out quickly and after investigating the problem, he advised that the entire ice maker needed to be replaced. He ordered the new part and said he would contact me within 3-5 days. He followed up promptly when the part came in and came back to replace the ice maker which is now working great! Thanks Pavel and Astro Appliances! read more

Astro Appliance Repair is incompetent and lacks integrity. They were assigned as my service pro with American Home Shield in the middle of July. I had the unfortunate experience to have a dryer, dishwasher and microwave all break down within a week of each other. They came a week later and did the diagnosis and "ordered parts". I called a week later and asked for an update on the parts. The office manager said she would have to call the parts department and call me back. A week later, I called again with the same answer... she would have to check with the parts department and return my call. After this, she wouldn't answer the phone anymore. I was kind and respectful the entire time and really tried to be understanding of the process. I got AHS involved and they were able to make contact and Astro told them the parts were ordered. I continued to check every week and there was always a different arrival day for parts- they said they had received some parts but not others. I was giving them grace because I know imports have been weird. Then I called AHS again for an update after I received an email that I needed to contact them about my microwave/dryer. Mind you, now it is September 15, a full 2 months after I put in my work order. They said my claim was denied because Astro had reported to them that day SEPTEMBER 15 that they didn't order the parts because my microwave was full of mold and roaches and that my dryer line was clogged and that caused the failure on the dryer. First of all, NO, I don't have roaches or mold and my vent lines are cleaned regularly to prevent a fire. Secondly, WHY would they report this to AHS two months after they diagnosed the unit. They LIED so they wouldn't have to own up to why the parts didn't get ordered. So, I requested a second opinion. The new company came out the same day, diagnosed the units, ordered the parts and will be out today to do the repair. Less than 10 days from start to finish. Astro DID repair my dishwasher, but it took them two trips to figure the parts out and get it completed. I just can't figure out the audacity of this company to treat customers this way and to keep people waiting for months and then lie about the claim. Honestly, I spent enough money going to dry my clothes to have been able to purchase a new dryer. I was kind, patient, understanding and as flexible as I could have been. Reading these other reviews lets me know that I am not the only one. read more

Totally agree with Wynette R. NEVER have I experienced such incompetence from a repair company. I have now been without a clothes dryer for 41 days out of 74 because of faulty repairs and diagnosis. Even faulty repair replacement product. I am luckY our house did not catch on fire. I have advised American Home Shield but obviously they are not vetting their repair companies as they should. Just trying to reach their company on the phone is a nightmare. TERRRIBLE SERVICE. Even 1 star is too generous. read more

Astro Appliance Service - Appliances & Repair Near Me - Houston, Texas

Absolutely horrible, was assigned them back in May via a warranty request through Frigidaire for a broken latch on a new dishwasher. They came out quickly and said they would return in 3-5 days once the latch came in. Would have to call and call and email over and over to get any kind of response. Then I would be told it was coming in a few weeks and then that date would come and go, this happened several times. Over 3 months without the easy latch replacement which they say they haven't received but I confirmed is widely available. I called the Frigidaire warranty team and demanded they assign a different company, 3 months is too long. Absolutely do not use this company unless you absolutely have to. read more

Complete and utter incompetence. They came out 2 weeks before Christmas and the first guy had no idea what he was doing, didn't take the oven apart and left with a shrug. It wasn't until my wife called and spoke to a manager that they sent someone else out the next day. This person diagnosed the problem as the Control Panel. He told my wife he had to order the part and it would be 2 weeks. Then they called and said the part was in, 2 days before Christmas. The next phone call was one that they employee, apparently the only one they have, had car trouble and it would be the 29th of December before they could get here. After talkin to a manager they sent someone out with a CONTROL BOARD, not panel as earlier discussed. He changed that out and turned to my wife and told her he had to order a Control Panel, the original thing they came to replace. These guys are like the Keystone Cops, no clue whatsoever. Would highly NOT recommend they to fix anything in your house. read more

Oh my goodness! These people were sent out by American Home Shield to fix my refrigerator ice maker. It took a week for the new one to come in (which I understand) but 5 hours after he left, we noticed PLASTIC coming out of the ice maker! The tray that holds water while making ice has huge chunks broken out of it! I called to let them know and they said the would "notify dispatch" and get back to me. I have started calling every hour because they ARE NOT calling me back! This is ridiculous! read more

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This company has come out to my house for a dishwasher repair and refrigerator repair. They were unable to repair either appliance after multiple attempts (7 trips) out to my house. This company has no idea what they are doing and are a scam. They lied to us and were incompetent. read more

Astro came out to repair an NXR Range and promptly sent a technician who diagnosed the problem. I spoke with them a week later after not hearing from them and they apologized and noted the part would be in within a week. I called back 10 days after the part was supposed to be in and the man on the phone told me they do not even service NXR appliances! I spoke with 4 different people during this month long ordeal and NO ONE said anything about them not servicing NXR, even the technician who worked on the appliance! I waited a whole month and now have to start all over to try and get my brand new appliance working. read more

We were very pleased with Astro appliance service to our dishwasher a previous provider couldn't figure out. Vladimir showed up punctual, knowledgable and figured out what to do to get our appliance to work perfectly. So far so good. Cleaning like a champ and not throwing any error codes. Way to go Vladimir!! read more

After being assigned to them via Sears, the technician walked in for a second and walked out stating that he would be ordering parts for our microwave. Upon checking the status of the claim it showed closed, stating the parts weren't covered under our plan. We were never notified of this and were waiting the 3-5 days we were told it would take to get the part. Had I not looked back at the platform I would have never known. They marked the repair as damaged due to neglect when it was due to wear and tear. HORRIBLE SERVICE! read more

The most dishonest appliance company I have ever encountered. The repairman they sent could not do the repair on my washing machine after 3 visits. The last repairman doubted that the part ordered was ever put in. So crooked! I ended up buying another washing machine after months of lies and deceit. read more