The technical team at Bowman and Williams rescued us from a natural disaster in 2024. A landslide…read morehad devastated part of our hillside and we needed an emergency grading permit to stabilize things before the rainy season. These guys knew what they were doing to save the day and get through all the red tape that County regulators could muster. Professional, punctual, and courteous, I would recommend Ben and his team anytime.

After the 2017-2018 winter storms that resulted in Santa Cruz County California being declared a…read morenational disaster our two-mile county service road providing access to 67 residents suffered several $M in damage as mountains collapsed onto the road and several locations when the road collapsed down the mountain. The county retained Bowman & Williams (B&W) to do preliminary damage evaluations in the disaster area. We were required to obtain 3 quotes to qualify for state and federal disaster relief. B&W offered the required survey and construction design services and always came in with a competitive price. As work actually got underway an alphabet soup of regulatory agencies, FEMA, CA OES, WRCB, F&W, made various demands that impacted the design and B&W always responded quickly to keep the projects on schedule. With all the regulatory hurdles, permits, construction bids and county construction requirements it took until FY 2024-2025 to complete the last project and Bowman & Williams stuck with us thru the last bit of paving and the last guardrail.

I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

On behalf on Daddario Roofing Company, I would like to say that it is always a pleasure working…read morewith Suzy. We have done several jobs for her company and the communication is easy and professional. We have been working with her for a while and haven't had any issues. Barbara Daddario

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

Just closed an escrow with this office and Stefanie who was our main point of contact was overall…read moreexcellent! I was really impressed that she was fast, accurate and on it! She had clients signed quickly and went above and beyond for a closing to happen on time. Really great and highly recommend for anyone in Santa Cruz area looking for an escrow company.

I work as a Transaction Coordinator with approx 15 realtors and I've worked with Karen Talbot and…read moreteam on approx. 20 transactions or more and never have had any problems so I'm shocked and surprised at some of the past unfavorable reviews here. Part of my success working with Karen and team is the great communication from my realtor to Karen's team and it goes both ways. Karen and team always keep us up to date on anything that is needed from us. Again, I've had nothing but great customer service from them.

This review is specifically for John Morris, PMI's maintenance worker. We've encountered a few…read moreissues at our rental in Lompico--some of them quite unusual, like a mysterious leak under the stairs that only appears during torrential downpours. John approached the challenges with a methodical, careful mindset, testing potential causes and following through until he finds a solution. His attention to detail and logical problem-solving stood out in every interaction. Previously, John replaced a faulty light fixture in our kitchen that had been flickering and eventually stopped working altogether. He didn't just install a new light; he took the time to assess the problem thoroughly and ensured the replacement was a meaningful improvement. The new fixture works perfectly and is a big upgrade! Having dealt with less-than-reliable handymen in the past, I truly appreciate John's professionalism, deep knowledge of construction and home maintenance, and courteous demeanor. His breadth of expertise and understanding of how things work is genuinely impressive. We're grateful for John's excellent communication, dedication, and reliable work. Thank you, John, for going above and beyond to help our family!

Avoid this property management company if possible. They will do a great job of squeezing every…read moredollar out of you. From charging a monthly fee to pay your rent online, to lease renewal fees every year. If there is an opportunity for them to get more money from you, they will seize that opportunity. Their response time to calls, emails and maintenance requests is laughable. Expect to wait months for your concerns regarding mold and leaks to be tended to. If you have a ton of money to spare and don't mind living in a hazardous environment , until they can get around to fixing the issues, rent from this company! As a property owner, I would not trust this company, and as a renter, they prioritize profit over long term tenant relationships.

It's with great appreciation that I share this review of Jo Ellen Smith at Bailey Properties. 3…read moreyears ago I was searching for a rental property near the beach. Based on her experience and reputation she was able to find a great opportunity two blocks from the beach and I bought the house prior to the MLS listing and bidding frenzy. After some repairs were completed I secured a long term renter who just renewed for a third year. In the current market of 2020 it would be impossible to find a similar opportunity, and I applaud Jo Ellen for her foresight and experience.

Horrible experience and terrible customer service! We stayed and the Manresa Meadows property which…read moreis dog friendly. The dogs got so many ticks and the ticks made it into the house. My husband got a tick bite. Kitchen was not clean or up to day. Called to complain and also wrote a letter and never got a response. I thought they would offer something for all the stress I went through! Never again useing this management service.

I worked with Nick Llewellyn at Authentic Real Estate over first six months to buy and then sell a…read morehome. I wasn't sure I wanted to sell our house, or if we would use an agent to sell if we did, so we decided to try it out on the buy side first. Within weeks of contacting Nick, we had been to see a couple houses that were not yet listed, through his extensive contacts. Getting to see properties before they even came on the market during a very hot time for sellers was a huge advantage. We ended up seeing a beautiful house that the family who was moving weren't thinking of listing for a few months. Nick visited them on our behalf, came out with a GREAT price, and handled the terms which included several months of rent-back to the family. We got into the house for 10-20% less than the market value had it listed. We couldn't be happier. During the inspections, escrow, and rent back, Nick handled all the parties' communication and documents flawlessly. We are now in our home and couldn't be happier. For the sale: Nick helped set a price and we timed the listing for a very hot time. Within 5 days we had 3 competing bids. Unfortunately, our escrow fell through after a bad inspection came in (if I'd followed Nick's advice, we would have done the inspection first). But despite having to put it back on the market after escrow, we got another full price offer within the week, and sold the house. Nick made himself available at all hours to meet and sign documents, and was extremely flexible with our family's schedule for inspections, viewings, and open houses. Great experience, would recommend to anyone.

Greg is great to work with--super professional, easy to communicate with, and really knows the…read morerental market. He put in a ton of effort to help me find the right tenant and always made sure I was in the loop. You can tell he cares about doing things the right way. I'd definitely recommend him to any landlord looking for reliable property management.

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

We selected Heidi Hart & Associates to sell our family home as there is no one else in the area who…read moreknows the SLV. Her approach is serious, yet simplistic. Sold our house in three (3) days and NO OPEN HOUSE! Plus above asking with only 2.5% commish rate. If you want a real estate agent who makes your goals a reality, then Hart & Associates are your go-to!!

I contacted Heidi Hart to list my house for sale. She was…read morevery quick to start getting everything in order. She advised me on everything that I needed to do also, such as inspections etc. She is prompt, and is always available for questions. She is doing a great job of making what can be a nerve racking experience, into a happy easy going one. She charges a fair rate for the service quality she is providing. She founded her own real estate company over 20 years ago, so you are in good hands with her.

In my search for the perfect Santa Cruz beach house, I've talked with Jim Williams on several…read moreoccasions. Santa Cruz homes come to my email automatically on a monthly basis and Jim is a very easy going realtor without a heavy emphasis on "buy it". When the perfect house comes up, my dream is to live in view of the ocean near Santa Cruz, or even Capitola or Soquel or Aptos. Near the water is OK but in sight of the water would be my favorite place. Thanks for letting me use your website Jim!