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    Assets Risk Management

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Services - Assets Risk Management

    Insurance planning

    Investment management

    Life insurance

    2 More Services

    Retirement planning

    Trust planning

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    4 years ago

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    Didi Burton - State Farm Insurance Agent - Cooper and Marshall

    Didi Burton - State Farm Insurance Agent

    (8 reviews)

    I am disappointed in this office after a great first time experience. I had a full 12 month renters…read morecoverage that went without a hitch; no issues or complaints. So I was confident in purchasing another renters policy with Didi's office and State Farm. But apparently due to a work force shortage and error they had made. It was necessary to cancel my policy because it was written/filed incorrectly. Which I wasn't notified about but instead received two vague refund checks in the mail. And then afterwards I received a short letter dated after the checks that stated they had terminated my policy. During this whole time I had called national State Farm to figure out what happened and they couldn't tell me and after calling Didi's office they couldn't tell me either not until after some investigation. They only provided me a chance to purchase a new policy after I had communicated I wanted to file an official complaint with Didi and would follow through an official complaint report to the Florida Division of Consumer Services. Not until then did Didi herself start communicating with me before the complaint it was mostly phone tag with her office and a staffer named Vanessa. I admit, I appreciate the apologies I received and their willingness to communicate with me. This was not enough to trust them to protect me as a policyholder again after this.

    I highly recommend Didi Burton State Farm Insurance. I have used them a few times now and have…read morealways had a wonderful experience. My agent, Vanessa, is so helpful and patient and has always gotten me the best deal. I have saved a lot of money switching to them and bundling my insurances.

    Assets Risk Management - insurance - Updated May 2026

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