pésima aseguradora , tuve un accidente y nunca supe realmente quien era mi ajustador por que ni ellos lo tenían claro , quien era , busca que si responda en caso de accidente , esto pasó mayo del 2024 , paga tu dinero a quien te va responder , #"NO CONTRATES ESTE SEGURO ASPEN" read more

Worst place ever to have your insurance ! I cancel with them since December and they still taking money out of my account, call them several times with Ana Karen and she never call me back to confirm that my policy was cancel , I had to go to there office several times as well , wasting my time , to deliver a paper saying that my car was sold on December, we call them and told them to cancel and they didn't do nothing than still taking my money out of my account ,think twice before you get insurance with them, until now they haven't send me my money after 3 months , they owe me 3 months still........... they literally steel my money. read more

I was very disappointed with the level of service and communication I received while requesting a quote from Aspen Insurance Group. I first contacted Aspen on March 4th, 2021 at 12:00 pm, requesting an insurance quote for my home and car. I had to repeat details multiple times on the phone, and at the end, told them to feel free to call if they need to confirm any details prior to issuing a quote. The rest of the communication was through text with Alondra. I sent screenshots of my cars' details to help make it easier. I was told that they will work on that right away. I contacted them the next day (Friday, March 5th), asking for an update. I got a reply that they were "a little behing yesterday" but will get it to me as soon as possible. I did not get a quote until Tuesday, March 9th, at 5:20 pm. I had given up on them by then, since two other Insurance Groups got back to me within 2 hours of me contacting them, and both of the other Insurance Groups called to confirm the info they were inputting were correct (something Aspen never did). The details Aspen had in the quote were not correct, and they saved one of the files with the wrong first name (Joshua instead of Justin). Very unprofessional. Their quote was a lot more than the other two companies that quoted me, and the other two got back to me within two hours of contacting them, and called me to go over the details and answer any questions I had after they sent the quote. I sent a reply email letting Aspen know there were mistakes (to Alondra, and their general office email), on March 11th, and letting them know to call me in order for them to get the details of the poor customer service that I experienced. I have never head back and it is March 24th. I was hoping we could resolve this by talking over the phone, but it seems their communication is lacking on all fronts. I am grateful that I did not use this Insurance Group, because I am sure if I ever had to make a claim, it would be hell dealing with them. read more