If I could I would give zero stars! I had a dental implant and crown removed that they said since it was placed at an angle, needed to b removed, it was put in somewhere else. I had the oral sx on June 18th on June 23 I was in a lot of pain so I went to have it looked at, I was told it looked good. On June 26th I was in even more pain, I called at 3, the answer machine message was that there were closed, they closed at 1pm, but if it was an emergency call the 1-888 number to leave a message with operator. I called the number right after I got of the phone so about 3:10, spoken to a gentlemen he got my information and would send a message I should hear back from doc in 20 minutes, at 4pm, I called back spoke to a different person who took my info said they would send a message, at 5, I called again spoke to a different person, after getting some info and looking she advice me that the Hammond office did not participate in answering service, I said oh, the first 2 operators did say anything about it. After I got off the phone, I thought wait a minute the Hammond office gave me that 1-888 to call for emergencies. I called back spoke to yet another person told her the last person said Hammond did not participate in answering service and she ask for my info then the call was disconnected. I called back and spoke to yet another person, said this was my 4th call said I was disconnected said I was told that Hammond didn't use the service and she took my info and said she would said the message she didn't say Hammond did participate in answering service. I waited another hour spoke with yet another operator, I said this was my 5th time calling and still had not received a call back, she said all I did is send the message I can't make them call back. So I ended up going to er and all they could do was gave me a prescription for 3 pain pills, 1 every 24 hours, I was in so much pain they did absolutely nothing. I had received an email from the aspen dental regional manger when I first had the procedure to contact her if I had an concerns or any questions so first thing this morning at 8 am I called her, she did not answer so I left a detailed message, I did not hear back as of yet. At 10:30, I called Aspen to cancel the 2 future appointments that I had already scheduled because the website would not allow me to do it online. I said I wanted to cancel an appt and b4 I could give her any information I was put on hold, someone picked up and said Ms Kelly would u like to come in today to be looked at, I said I had things that I already had made plans, ok so u want to come in tomorrow, I said I wanted to be seen Friday or at least Saturday, she said we don't listen to answering machine message til Monday at 9am, I said I called the 1-888 number that the voicemail said to if there was an emergency and I called 5 times with no one calling me back and I did leave 2 messages on the Hammond office machine and she said, I shit u not, we don't check messages on the weekends and we don't have the 1-888 emergency services set up! I mean seriously it says to call that number if it is an emergency so why does it say that and well she did not have an answer! The sign on there door says their hrs r 8-5:30 like Monday and Wednesday, open until 7pm I think on Tuesday and 1 other day, 7-4:30 on Friday and like 8-12 on Saturdays and offered emergency services after hrs. If u look at the website it says Monday thru Thursday 9-5 and Friday 8-1 and closed Saturns Sunday so which is it, website obviously so the sign on door should b removed. I decided to go here after I could not get ahold of my other dentist since reopening after quarantine and when I sent them a message to schedule they never called me back, I needed to be seen and since they had longer hrs with emergency services it was perfect, well NOT so much. So I would not recommend to anyone, go somewhere else unless u r completely desperate or dying! read more
