they let you leave without your prosthesis secured in your head. any other office that gives prosthetics secures the device to the patient so they can walk out the door on their own. I went to eat after my appointment and my partial cut up my mouth and gums. I call about a sore.. I get a voicemail stating they have time.. not come in to avoid infection.. next week Tuesday or Wednesday. this office also at the tail end of last year canceled my appointment that made me have to come off $900 more dollars. this place does a half azz job and don't care how you really feel in the end. Said I wanted my partial b1 color and my denture pw4. This is what they gave me. Not what I wanted but I sure had to pay for the repeat mistakes and improper patient care. I had to call corporate about this location for the surgeon and his help missing 2 teeth during extraction so I had oral surgery 3 weeks in a row! read more

Aspen Dental - Escanaba, MI - General Dentistry Near Me - Escanaba, Michigan

If I could give no stars I would. Online they say they accept walk-ins for emergencies and you should call ahead. So I did just that, called and they said they do accept walk-ins but the wait time might be long, so that's fine. We drive an hour to get there to be told by a very rude woman at the front desk that they absolutely don't accept walk-ins and they don't even have a full time dentist at this location. It says all over the outside of the building...Walk ins welcome.... emergencies? We got you...but they don't. I wouldn't expect any service here and don't expect to be treated human cuz the receptionist is not made to be working with the public, she should be in a factory somewhere out of the public eye. Go ANYWHERE else...thanks for reading. read more

Deceptive billing practices. Not billing insurance and bills patients over a year later.

went in the office was hit with a smell that could kill a bear like a dead body my appointment was at 830 was there till 930 still haven't been seen I think only one person works there the pictures they show on the website is a lie the place don't look that nice and the SMELL is something I'l never forget I gagged when I walked in read more

I was charged over a year after the appointment, my insurance was never declined and I kept trying to call to talk to someone about the bill and no one would answer. I will never be back to aspen dental. read more

When I scheduled my first appointment with the Escanaba Aspen Dental Team to have a routine cleaning performed, I was not informed that, as a first-time patient, my first appointment would only be a consultation. I would have preferred to have this information provided to me up-front, but it was not. Upon arriving and being led back to the room to have my x-rays completed, the assistant I was working with was called into a different room by the doctor and didn't even look back at me to say, "I'll be right back" or "One moment, let me find another assistant." She simply left without a word. So I sat for approximately 10-15 minutes in the x-ray room while other patients passed by the room with other Aspen Dental staff and stared at me, making me very uncomfortable. Eventually, another assistant stepped into the x-ray room with me and didn't introduce herself or explain what was going on. She simply started requesting I open my mouth for the placement of the wings and other implements to get my mouth x-rays completed. She was rushed, impatient, and was visibly frustrated that I was gagging on the implements. She further expressed that they were running behind and her obvious stress was shouldered onto me, the patient, who had taken time off work to attend this appointment. I could tell she was trying her best to be professional, and I empathize with her because I understand the stress of running behind with patients, but that does not warrant the quality of my care to be negatively impacted. I have gone to the dentist every 6-months since grade school, and this x-ray experience was the worst of my life. I found the consultation to be rushed and it only lasted fifteen minutes, at most. Both the hygienist and doctor were very professional and kind. I have no further comments on the consultation experience with these individuals except that I once again felt like a checkbox -- someone they had to go see to fulfill their job duties, but didn't really care about and weren't interested in getting to know. Finally, an hour and a half after my appointment was scheduled to begin, I was sent to review my dental plan at the front desk and was eventually cleared to leave. I have never spent so long at a doctor's office and received so little for my time. Most of my time was spent waiting and being uniformed of what was going on. I would like to make one final note about the location of the x-ray room and computer in the hallway. It is very uncomfortable to be sitting there with implements in your mouth while other patients and staff crane their necks to look at you as they pass by. Add this to the fact that any patient waiting to review their dental plan with the front desk in the room across from the x-ray system can watch the x-ray images pop up on the large computer screen in the hallways and see them, as well as the name of the patient they're associated with. What a poor design and violation of patient privacy. It's truly unacceptable. read more

I am complaining of patient abandonment. I posted a negative review a few months ago regarding a dental implant Dentist Golba started back during covid. This work was not done properly nor was it ever finished. Golba was long gone when I went to get the work finished so I have a post in my jar. That's it. The post was never capped, no tooth, nothing but a large bill I paid and a whole bunch of run around from Aspen. After several attempts to resolve this, I finally received a call back from a gal at the Escanaba office. She called to apologize! I demanded a full refund so I could use this money to get the implant finished. This phone conversation was on 4/19/24. She told me should would put in a claim for a refund. Well today is 6/13/24 and she still has NOT called me back. Patient abandonment. Aspen wants to sweep this under the rug but I will not allow that. I am filing a complaint with the states board of dentistry. read more

THE BAD REVIEWS ARE TRUE!THE LAWSUITS ARE JUSTIFIED! With me, they damaged perfectly pain free teeth and demanded me pay hundreds to fix their mistake. The only reason I needed to get dental xrays was due to the semi painful hard boney growths coming out under my tongue from my jaw that only started once I moved to the corrupt twisted land that is the U.P. They were the ONLY place in the entire UP that could see me within 8 months but that availability was the FIRST WARNING SIGN. I've NEVER had tooth pain as I've seen others go through the nightmare that is dental care in America so I always flossed and brushed twice daily, avoided sugary foods but for a rare treat, didn't drink sugary soda, ate no popcorn. I hadn't needed to go to a dentist since 1998 and that was only a childhood checkup.They GLADLY took the xrays, dismissed the bony growths as completely normal, and were chummy in the office to win my trust. They said I had small cavities on the upper right side despite no pain reported. They explained this is the case sometimes but it is best to take care of them when you can. I thought, "Well, it's being proactive before they get worse." I MORONICALLY TRUSTED A HEALTHCARE PROVIDER. I scheduled but they hounded me repeatedly over the phone asking if I could come in last minute as there were cancellations here and there. It didn't feel right. At my March 10 appointment they ground out the centers of several teeth and filled them in. For about 4 days, I thought things were ok although I was eating light non crunchy foods (they gave no advisement of what to do or avoid doing while it healed. I personally thought this to be the wiser course of action because, well duh) Then, I chewed a soft Vita-Gummy on that side and experienced pain. "Maybe it's still healing" A few days later, I dared to eat 1 skittle that I even let soften in my mouth before chewing it. Pain where they did work again. It had been a week and it even hurt to pass the dental floss in between the teeth. 1 week and 2 days following the fillings, life had been rough so I decided to treat myself to a sandwich that had bacon in it. Not even crunchy bacon. It had been softened by the juices of the sandwich. I took 1 bite and the entire right side of my face into my nose lit up in tremendous nerve pain. I'd had enough. I called the Regional Manager, Ashleigh Kish and left a message but have never heard back from her. I left a message at Aspen and they took me in that Monday. The same dentist, Daniel Duroseau, said he would take out the filling, drill it out more and redo it. He said if that didn't work, then the tooth had cracked and they'd have to do a crown or worse, remove it and then do a root canal! SUDDENLY a tooth that had no pain is cracked AFTER they worked on it? Then a root canal for a pulled tooth? Neither makes sense but they sure did try to pin it on me for eating a piece of bacon! I thought they'd fix it since they messed it up. No, it still hurt days after and now, I can not eat or drink cold things or else it lights up and the pain travels all through the nerves on the right side of my jaw. I went from having no pain to now not being able to chew on that side of my mouth at all. This WILL cause jaw alignment issues without a doubt. When I called them back and told them I still had pain? They told me that to fix their error I would have to pay them $800+ to put a crown on it. I said, "No, you are responsible for this as this was due to your mistake." They said no repeatedly and showed absolutely no remorse or empathy whatsoever. I started crying after asking the woman to please be human and look at this from the perspective of one human helping another. Nope, could not appeal to her humanity at all as these people have none. They also do not wear masks in the office as their website and their voice recordings say. They walk up and down the hallways outside of the open exam rooms with no mask, laughing, COUGHING, etc. I'm reporting them to the BBB, the Michigan Professional Licensing System/State Board of Dentistry, the Central District Dental Society, and I have let my PCP know who is referring me to an oral surgeon. DO NOT TRUST ASPEN! read more

They don't even deserve 1 star. An absolutely horrific place to go. Do NOT waste your time with these morons. And here is why: I could not get into my common dentist for several months because I missed an appointment due to work. So when Aspen opened I called them to see if they could do a simple cleaning. They got me in the first day which was awesome..and then it all went down hill. ON THE VERY FIRST day they were open I went in there for my appointment. There was 1 other person in the waiting room and I still waited 2 HOURS to even get to the back! They said "they are a little backed up" how? There is nobody here and it's day 1..so once I go back they took some X-rays for their files. Fine. I go to a room and the dentist comes in. He looks at my teeth for maybe 2min and proceeds to tell me I need 5 cavities filled. A root canal and my 4 wisdom teeth pulled. A bit confused by this since I haven't had a cavity in YEARS. And my wisdom teeth were fine a year ago. Regardless I left the room and went to set up an appointment for the cleaning at least and the first thing the lady tells me is "so for everything you need done, that will be $5,000. Are you interested in a payment plan or pay by card" uhm hell fucking no. After going around for a few I decided they can clean my teeth and fill the cavities but everything else that I need "done" I will go somewhere else. Because after all...how can you screw up a filling...I come back 30min later she does part 1 of the cleaning and then the fun part. The dentist fills both cavities in under 10 minutes. Nice work! Well not so fast. They drilled way too deep on a simple small cavity and hit the nerve. So I will now probably need a root canal and a crown to fix because he was drill happy. I've had some SERIOUS pain ever since they filled the cavity. They said to wait a few days for the pain to go away. Well..I waited 3 weeks and it still hurts EVERYDAY. So I went in to confront them on this and they said "we have no proof it was us" NO PROOF? YOU HAVE XRAYS SHOWING BEFORE AND AFTER. They then told me that if I need a root canal that I will have to pay $1,000 and it will not be covered. They also refused to refund the filling that they fucked up on. And according to them it is "OUR problem". All in all and absolutely disgusting place to go. Completely unprofessional. They cannot do their jobs. And all they care about is money. Spread the word. Don't go to these dumbasses. read more