Aspen dental has put me in a horrible situation with my finances and my self-esteem. They told me that I needed a front tooth pulled as a crown was not appropriate. I expressly told them I did not want to leave the office without a front tooth and was horrified by that idea. They assured me that they could provide me with a partial that they could put in the same day so that I wouldn't have to walk around without a FRONT tooth, while I had fillings done and explored permanent options to replace the tooth. I underwent the procedure and although they did have a partial for me that day, it was ill fitting, not shaped like my other teeth, the pallet was so thick and long it kept triggering my gag reflex so much so that I could not tolerate it. I called about having the pallet thinned or adjusted and they were completely apathetic. I was told that I just had to get" used to it." I CAN NOT get used to it. I paid $500 for the partial and I CAN NOT use it. I asked about having a bridge put in and was told that they would not work on me again until I had a $3000 deep cleaning done. I paid my portion of the $3000 only to be told that insurance denied their portion. After some back and forth, I found out that insurance didn't deny it, they had the wrong insurance information as my work switched carriers since my first visit. There is a BIG difference between being denied and being told that there is no coverage. Having to go back and forth with them several times to figure this out wasted valuable time. The whole time I'm wondering why it wasn't submitted to insurance before the procedure so that we would know if it was covered in the first place. This would have immediately signaled that I needed to update my insurance information. I asked for a call back after the claim was resubmitted and reviewed. After two weeks not hearing anything, I called and chose the option to speak with someone about my bill instead of the option to speak with someone in the Eastgate office. This took me to someone outside of the Eastgate office. I explained my situation and asked if they had heard from my insurance company yet. She put me on hold and when she returned, she informed me that she had JUST resubmitted my claim. The office manager of the Eastgate office never resubmitted it!!! I'm walking around with no front tooth and they had not even resubmitted the claim, but they sure as hell sent me bills in the mail, and text messages stating that my bill was due!!!! In the meantime, they won't schedule my fillings or my bridge until the bill is settled. I asked her what the next steps were and she said I should call back in about two weeks to see if there had been any update to my claim. I'm beyond mad and feel beyond exploited. After reading other reviews on here I now wonder if I even needed the deep cleaning or if they were just trying to rack up the charges. So now I have a partial that doesn't fit and I can't wear, a missing front tooth, a bill of over a $1000 still pending, and a dentist that will not do any other work until I pay. Honestly, I don't trust them with the insurance claim. I'm worried they will not backdate the submission to when I had the work done before the first of the year and it will come out of the benefits that renewed in January. If that happens, I will have considerably less if any coverage at all to try to get a bridge done somewhere else. read more

Went to Aspen Dental on Glenway Ave in Cinti Ohio will never go there again. They over charge and cheat people. Keep sending me Even though I I have 2 dental insurances. Last visit went for a cleaning nothing else and got a phone call saying I owe them over $400. Went to another visit where they said They had completed a service they didn't do.They are scammers and cheat. not paying them nothing!!! read more

Overcharged me by $6700 dollars and then lied about the treatments that I needed and received.

If you have cash to pay them then Aspen is ok. But if you want a dentist that will promise you everything and lie about if your insurance covers a procedure then go with Aspen dental. They will tell you your insurance will cover it just so you get the procedure done. Dont trust them at all. Ive been to many different dentists and Aspen dental by far has the worst billing department and they lie to your face flat out. Its such a disappointment, Aspen dental is on the same sketchy line as used car salesmen and lawyers. read more

Unprofessional, apathetic and rude. I made an appointment for the following day. That called to get my insurance information, I gave it to them. The next day I went for my appointment but couldn't find the building. I called to get directions and that's when they told me my appointment had been canceled because I didn't confirm it. I did not know this and was not told when I made the appointment the DAY before. They rescheduled me for a week later. I arrived at my appointment 25 minutes early. I waited 45 minutes before the called me back. I was told the dentist would see me in a few minutes. Instead t waited another 45 minutes and no dentist. When I inquired why it was taking so long I was told by a trio of laughing assistants that they had only one doctor and he had 8 other patients. Frustrated I left. If at any interaction they had apologized and communicated with me I would not have left. I would not recommend this company in a million years. read more

Horrible butchers on teeth painful left teeth bleeding just from a simple extraction hoping I heal they are terrible they want to break more teeth to make money bad business read more

I was scheduled for a dental cleaning at 2:30 pm on a week day. When I was emailed to confirm the appointment; it had been changed to 2:00 pm. I would not have been able to make it until 2:30 and had even scheduled time off work to make that work. Then I was contacted the same day of the appointment at about 11:00 and asked if I would be able to come in at 1:30. When I explained to the person who contacted me that I was unable to come earlier than scheduled I was told that I would have to reschedule and that they didn't make a habit of scheduling people after 1:30 to 2:00 pm everyday. I wasn't told that my appointment time would be an issue until the day of my appointment. In my opinion, this is a very unprofessional way to do business; (especially when the hours on their website say they're open until 5 pm). read more

Horrible. I went in for tooth pain. They did complete x-rays of my whole mouth and an exam. I told them I was there for one tooth only. When I spoke to the office manager, after she called me for giving a bad review, she told me what I had done was free for a new patient. She told me I would not be charged. That was 3/20/24. On 7/24/24 I received a statement from my insurance that I was billed. Dr. McQueen did nothing for my pain but refer me to another Dr. I did not even receive antibiotics. Horrible bordering fraud! read more

Staff were friendly and accommodating. I would recommend this place if you need dental care.

Canceled my appointment I scheduled a month out even after sending me a confirmation text THE DAY BEFORE. The blonde lady with bad eyebrows at the front desk just shrugged her shoulders and asked if I wanted to reschedule. I wanted to snatch her up from across the desk but I didn't and that's growth. read more

Terrible. Did not provide any services due to false advertising and filthy surgical room and to top it I cannot get my money returned. It has been months and it is not chump change that is owed. We waited over 2 hours for a several thousand dollar procedure to only be told they do not offer sedation but sedation aside the room scared my child to shaking point. No services, filthy, and no refund. read more

I scheduled an appointment for a broken and infected tooth. I showed up 15 minutes early and was told that my appointment had been cancelled. They told me that they didn't know why it was cancelled. I told them that I made the appointment for a broken and infected tooth. The area around the tooth was very painful and bleeding. They said that didn't care, their computer shows that the appointment was cancelled. Reason unknown. That I had to make an appointment for another day later in the week. read more

awful. they couldn't schedule me for 9 months, and when the appointment was a few days away they called to tell me they only have 1 hygienist (which is not true?) and they went on maternity leave and could not reschedule me until next year. it is completely insane that I cannot get into my dentist at all this year for a simple cleaning... wtf am I paying for! read more

This place doesn't care about people. They only care about money. My daughter had a very painful molar that needed to come out. It was beyond saving. She knew it. I knew it and later on the doctor agreed. It was causing her a lot of grief and she wanted it pulled. So, I googled "emergency dentist" and google referred me to Aspen Dental. I called Aspen and requested an immediate appointment to have a tooth pulled. The closest office that could fit me in was an hour away. When we arrived, I notified the receptionist that my daughter needed a tooth pulled. She helped us get through the paperwork and we sat and waited. When they brought us back to the medical area, they took X-rays. I informed the technician, that all we wanted was to have the bad tooth pulled and she said she needed X-rays first, so I didn't complain or protest. We waited over an hour in the patient room for the doctor to come see us. When he arrived he started examining all of her teeth and began consulting us for a future wisdom teeth extraction. I said thanks for the information about the other teeth. Now, can we please pull her bad tooth? The doctor said yeah, let me just get my instruments, and he left again. We waited another 30-45 minutes, and the doctor never returned. Instead, the receptionist came back and said, you will need to make another appointment to have the tooth pulled. I informed them that the whole purpose of the visit was to have the tooth pulled and that I informed everyone I spoke with from Aspen Dental that was our intention from the get-go and that I was very specific. I explained that I lived over an hour away and that I won't be coming back. This is a one time trip for "emergency Dentistry." I pointed out that it was still 2 hours from closing time for them, and asked why they couldn't take 15 minutes to pull the darn tooth. I have had teeth pulled. I know it doesn't take very long. They wasted over 4 hours of my time and all that was accomplished was that X-rays were taken. X-rays that I didn't ask for. What I did ask for, nobody could give me even though they all said they would. This place doesn't care about people. They only care about money. This place is not an emergency dentist office as they claim to be. They won't do "same-day dentistry" because they want that second and third visit more than they want to help people like my young daughter who was in a lot of pain and was just tryin to get some relief by having a tooth pulled. If I could give them zero stars, I would. read more

I had an appointment scheduled for months and needed to see my dentist, however, the day before all of Aspen dentals phones were down so I couldn't confirm my appointment so they CANCELED it even though it was their fault I couldn't call them. Now my schedule doesn't allow for me to go in for a long time now. Very unprofessional process on their part, I am not happy with them at all. I also drove 30 minutes one way for the appointment because no one called or emailed me to tell it was canceled. read more

They have also cancelled my appointments TWICE and one time they were not in the office for my appointment. It is impossible to speak to someone on the phone, as they will answer and not say anything, but put you on hold immediately. Been trying to get a refund for services not done for 2 MONTHS!!! And yes, they asked that I pay ahead of time BEFORE getting the work done. I would definitely NOT recommend. Rude workers too. I saw someone else mention having bleeding when they left and I did as well. Lots of bleeding. Would have been nice if they told me that I was dripping blood when I left. Unreal. read more

My grandma went here and they canceled NUMEROUS appointments she had, then she asked for her x rays and they said the system was down and would call her, when it's up. They NEVER did. They also, go from patient to patient while working on your mouth, making you wait. My husband scheduled an appointment with them for an access tooth and they canceled it while he was on his way, down the street from them! Horrible place and horrible service!!! DO NOT GO HERE!!! read more

I have a contract with them for financing. I've been paying on it for months now. When I go in for my fillings they tell me that the active contract has "expired " that I'll need to reapply and pay $600. I still have the contract for the $1,800 they made me get for removal, fillings and two cleanings. Would not recommend going here if you have other options read more

I bit down and literally broke my upper dentures IN HALF! I work with the public so presentation is everything and having NO TEETH was not an option. I called everywhere and everyone. My own Aspen Dental location could not get me in for 2 weeks which meant 2 weeks of broken dentures. Ugh! I called Aspen Dental in Eastgate and they were able to squeeze me in immediately and made a stressful, scary situation so much better!! A few hours later and I had literally gotten my smile back!! Thanks to everyone there at Aspen Dental Eastgate for truly making my day!! #ForeverAspenDentalFan read more

Looked up participating Dentists in my insurance network and visited 2 of them that turned out to be very disappointing. I felt more comfortable with a "mom and Pop" dentist who had been around for a number of years. I am new to the area so I kept looking. Aspen Dental always came up in the results, but I was Leary about visiting a "corporate" style dentist office. I'm glad I took the chance. They addressed all my concerns and didn't pull any punches with what "needed" to be done. But, as usual with most dentists, they tried to up-sell a few items for my teeth that didn't need to be done presently. Most dentist do this, so I wasn't surprised. Overall, they pulled my tooth as requested, and showed compassion for all my questions and concerns and got me back on track. I would recommend Dr McQueen and his staff at East-gate. They know their stuff and listen. Don't shy away because Aspen Dental is corporate. Its actually a benefit having a corporate chain in several cities, should you need a dentist while you are away from home. read more

My dear husband went to this place, when he came home, he had a bloody mouth and horrible pain. He borrowed money for this procedure, but they sent him a bill for another $4000 dollars! Don't go there! read more

Horrendously bad service I received here.. I was actually shocked because any dentist I've ever gone to before the people are always so nice. My first appointment they were badly over scheduled. I arrived 20 min early for paperwork and waited over an hour until I asked what the deal was.. they told me it could be another hour. See ya. Never looking back. Just pass this place up. read more

My 3 Aspen Dental visits were very stressful. It is a training station (at least as of last year), with a secretary-in-training, who had no one to help her.The so-called manager was no where to be found. They charged me over 60 dollars for my first visit because they said my insurance wouldn't cover it, even though after a quick call to my insurance, I was assured my 6 monthly check-ups were free. After that I had at least 15 X-rays taken in diff. positions in my mouth. It took an extremely long time and required awkward positioning of a tool that smashed into the overgrowth of bone that I have in my bottom jaw, which made them bleed. Then I saw the dentist who merely looked at my mouth without even pushing or inspecting any teeth. They told me I had to come back another time for a cleaning, which was not specified when I made the appointment. When I finally got my cleaning, I had to make 2 diff. appointments just to get my 60 dollars back as the manager had to approve it and wasn't there the first time. The second time the secretary told me that the manager was busy, although he was standing right behind her and listening; I had already met him before and recognized him. The last and final time I went there, it was for the 6 month visit cleaning and dentist check. After my cleaning, I was told that the dentist had already left. I was still charged the full amount for my check up. To make matters worse, I was incorrectly charged once again for another matter. I called the office and they said they'd change it. It never changed and I had to personally go to the office and correct the bill. This isn't a dentist office, it's a business. Horrible management, lack of communication, felt like they only cared about my money. Won't be going back again. read more

I very highly recommend Aspen Dental at Eastgate in Cincinnati, OH. I cannot say enough about this place!! Ok, so I had gone online to check out reviews of dentists because I've had TERRIBLE experiences in the past. I had read some reviews about Aspen Dental that were less than positive so I was skeptical, however they were offering a special for new patients where the first exam and x-rays were free so I thought I would check it out. I'm SO glad I did!!! This was BY FAR the best experience I've ever had at a dentist!! EVER!!! When I walked in, I was greeted by a friendly girl named Rachel at the desk and I was immediately helped. I did wait about 20 minutes before being called back, but they have a tv and magazines and it's a very clean, comfortable waiting room. When I was called back, Britney took my x-rays and was very sweet and helpful. As soon as she finished, she escorted me back to the exam area and it was just a short wait for my technician. There was a tv above the chair, which was really nice in the event you have a longer wait. When Beth, my tech, arrived she was very nice and friendly and answered all of my questions and was very gentle. As soon as she was finished, I was seen by Dr. Mounir. She was AMAZING. She was so thorough and didn't rush me through at all. I've never had a dentist spend so much time answering questions and making me feel at ease. All of the dentists I've been to in the past come in briefly at the end and then rush out, but not her! After my exam, Dr. Mounir personally escorted me to the front office (which I really appreciated - again, I've never had a dentist take so much interest and really seem to care). Since they were offering the special where all the x-rays and the first exam were free, once I got to the billing office I just KNEW they were going to try to talk me into additional services or charge me for the x-rays if I wanted to go to another dentist. I was prepared to be slapped with additional charges or fees. Dr. Mounir introduced me to Rory, the office manager. Like all the other staff, he was fabulous!!! He immediately made me feel at ease and made sure to answer all of my questions. I needed a couple cavities filled and a root canal and I assumed that they would make me feel obligated to get the cavities filled there and rush me to make an appointment because of the free service I received. To my surprise, after Rory got all of my information, he gave me an envelope with a copy of my x-rays along with a prescription and info for the endodontist of my choice (for the root canal). All of this was FREE of charge. Since I had to have a root canal, they were unable to do the procedure there, but referred me to an endodontist. However, he let me know that I could go to anyone I wanted. Lastly, I did not have insurance, but they accept Brighter.com membership cards which gives you a very substantial discount. Everyone was SO friendly and helpful. I really felt like I was given the royal treatment!! If you have to have any dental work done, I HIGHLY recommend Dr. Mounir at Aspen Dental at Eastgate, Cincinnati (I cannot vouch for other locations). I will be going there from now on!! Heather O. Cincinnati, OH read more

This place will constantly cancel your appointment and have to reschedule because miraculously there will be no dentist in that day. This just happened to me, AGAIN, not even 12 hours before my appointment. You have to wait in between times of your procedure because your dentist is the only one there and working on multiple people at the same time. I'll definitely be going to a new dentist office that has the time of day for me. read more

Got my free exam and xrays. Staff was very friendly and my appt was on time. Not a big fan of dentists, but the cleaning was pretty easy going. Great to find a local dentist with evening hours too. I'll be referring my friends. read more

Tina and the crew at Aspen has always taken excellent care of me and my kids. We realize that when we're there for routine care, the real be others with emergencies. Thank you, Aspen. read more

Horrendously bad service I received here.. I was actually shocked because any dentist I've ever gone to before the people are always so nice. My first appointment they were badly over scheduled. I arrived 20 min early for paperwork and waited over an hour until I asked what the deal was.. they told me it could be another hour. See ya. Never looking back. Just pass this place up. read more

Though they are expensive, the staff is very friendly,attentive and willing to answer questions. If they don't know the answer they find out. read more

I called and set up an appointment for first time visit with a cleaning.....I had X-rays, one person asked medical questions. Another person checked my gums to see what type of cleaning to do, then the doctor came in and went over what I needed to have done. Then a lady came and took me in her office to set up appointment for cleaning and work that needs to be done....2 hours this took! No cleaning done. I had to set another appointment for that....I truly thought this was a total waste of my time! Very disappointed! read more

The staff here made going to the dentist easier than I thought possible. Highly recommended! Friendly, knowledgable, helpful.

I also have been to aspen dental for the past year and a half. My first visits were for a root canal crown and six fillings. For the first 8months I thought everything was ok but when I returned for my cleaning they took x-rays and said I had seven cavities. I will tell you that I floss every night and brush typically twice a day. After review they agreed to redo four of the teeth for free. After different appointments of getting these redone.. again my teeth were very sore which I called and asked three weeks after the fillings were done.. last week 'four weeks after the work' my filling fell out and it was hurting. As you would do I called the 24 hour line and the lady I talked to said she would have the on call doctor call me. No call. I am upset because I payed over two thousand dollars the first time and hundreds the second time. It would be nice to be treated like a customer. read more

OMG today is my last visit at this place! Less than a zero rating. Horrible service! My appointment was at 4:30PM, the receptionist named Doris did not even tell me that the dental hygienist was running late and let me sit there for 45 minutes!! She was also rude on the phone with people calling in, no smile, no apologies. Placed people on hold for a long time and did not care that patients see her act as such. Patients were like an interruption for her. I don't know where the usual ladies (like friendly Stephanie and Angela), have they all resigned? The manager "Tina" was very condescending. I sure hope Dr. McQueen knows that he is losing great paying patients because of his office staff. I will never go there again!! Real bad customer service. read more

I was the first appointment and still waited 30 minutes before anyone saw me. The prices were not what they told me they would be when I called or even what they post on their web site. I had to go back a second time just to have my teeth cleaned and once again I waited 30 minutes before I was seen and the cleaning only took 15 minutes. I felt like I was in a clinic without the clinic prices. I will not be going back. read more

Very disappointed , for health reasons went to Aspen Dental. The dentist was nice and understanding, The problem with was with the lady that took me to her office quote for all work over 4 thousand, So once I left I called to ask what would be the cost for just the lower gum ,she told me 3100.00 I told her my son found coupon for 25% off and since I was driving I asked her to figure out price with discount. So here's the big one she raised it from 3100.00 to 3655.00 minus 731.00 only used 20% off , so that now it came to 2924.00.. Why did they LIE say it was gonna be 3100.00 then raised it to 3655.00 ..Only thing I can think of raised price so they still get what they wanted So becareful..So no rating..waste of my time and gas read more

Please whatever you do, don't go to this Aspen Dental. They do not care about you! The dentist there rushes you outta there within 5 mins of seeing you because they over book patients! Dentist bouncing from room to room, which is very gross! So many patients because they're money hungry!!! So you'll be in and out in no time, no worries. The lab tech doesn't give 2 craps what your teeth look like. She is a snob and thinks it's all about her. The dentist just looks at you and is afraid to put his hands in your mouth to see what the issue is. Not only me, but two other friends have had trouble out of this office over the pass year. After they get your money, you're a nobody to them... So please stay away from this place!! They go thru employees and dentist quite often. There comfilyte dentures are suppose to be so much better? Could have fooled me.... Your dental lab is horrible. I've seen people who get their teeth FREE from the state paying for them and look much better. It's sad they care more then you people at Aspen charging and arm and a leg. Stay AWAY!!!!! read more