I will no longer be purchasing from Slumberland. After a wonderful experience late last year, we…read morecame back to buy additional furniture and everything had changed. They expect taxes and fees to be paid up front (which is ALMOST understandable) but then, they expect a 25% deposit on special orders. TWENTYFIVE PERCENT!!! Not only that, but you cannot use their Well Fargo zero interest to pay that deposit. Nope, you have to use a different credit card or cash/debit. What's the point of zero interest and financing if we can't even use the card? Nope, I'm paying off my previous zero interest loan and NEVER purchasing from them ever again.

I have ordered three times through Slumberland. I ordered two bedroom sets and my living room…read morefurniture. The products were quality and what I expected. The delivery and setup is where the problem lies. The two times I used their delivery and setup I've had issues. One bedroom set the draw was installed improperly and I don't even use the drawer due to its very difficult to slide and my living room furniture side table was missing a foot and was told that it would be ordered and shipped to me. It's been two months and I called and Slumberland was not made aware of this problem. I'm likely not going to order from Slumberland again and just try somewhere else next time I need furniture and delivery

Overall the store was easy to deal with and ordering my dining room table, but the delivery people…read morecame through and damaged my ceiling with the table and now furniture Mart and the delivery department is giving me the run around/ignoring me. If I wanted to have some buddies come over and smash my ceiling I would've saved 200 bucks. Delivery option, be wary...

Very happy with the service provided by Bill Guptill. Bill was patient with our pace in making a…read moredecision, he let us walk the store giving us space to talk, but kept attentive so when we had a question he saw our signal of need. We visited the store a couple times so decisions were not immediate but, we never felt pressured to purchase. Pricing was the best we found for the quality available. We ended up being able to furnish two rooms rather than having to wait for the second one in need. We highly recommend Bill and the Furniture Mart in Cambridge.

Cannot recommend more highly. Family-owned plus a great staff. I walked in and was helped…read moreimmediately (unlike other places that same day). Ordering was easy, communication smooth, delivery on time, and they even set up the bed frame! Really nice people every step of the way, and a better price too!

Picked up a chest of drawers this week. Ordering in store and loading went smoother than imagined…read more Everyone there was super helpful and nice, I'm definitely recommending to others.

Purchased a mattress and box springs and the service was exceptional. Delivery was fast they took…read moreaway old mattress. I will definitely be a repeat customer

Love all the staff here! They were super super helpful when I needed to get a new bed. 10/10 would…read morerecommend them! When I need to get new furniture I will be coming here

Best service you could ever ask for. We have had them do floors, back splash and a entire tile bath…read morefor us. Plus we have bought numerous pieces of furniture from them. Superb in every way.

Very nice staff ( Joey and Sonya) and easy to deal with. They are very accommodating and helpful…read more One stop shopping. They are fifty miles away from us but well worth the drive.

Honestly, The whole thing was misleading…read more You see signs everywhere that (King) Mattresses are $275 or higher but when you actually go to the location there are no king mattresses less then $1000 to try and lay on. I was offered to lay on the (twin) version of the king mattress but the whole point of going into the actual store is to try the actual bed out. The place is small and cramped. I was under the impression that there wouldn't be 3 people in the room as we try out the beds either. Tamara seems like a kind individual, but the whole thing was extremely misleading. I've asked a few of my friends what they thought of the situation and all of them also felt like this was misleading. Mattresses start at $275 but when you walk in, the cheapest mattress you can try starts at $975-$2275... All in all, just know that there are no (king) mattress to try that are basically less then $1000. Edit: I would like to respond to Tamaras response to my review. Tamara, Thank you for taking the time to respond, but I want to clarify a few things for accuracy. You mentioned in your response that I was shown the $275 mattress -- however, you specifically told us that you did not have the $275 king mattress in stock, and instead offered the twin version to lay on. The entire reason for visiting in person was to try out the exact mattress being advertised -- in the size we were interested in purchasing -- not a smaller version of it. Your signage advertises king mattresses starting at $275, which is clearly what draws people into your store. However, once inside, we found that there were no king mattresses available to try under $975. I understand your point about the feel being the same across sizes, but realistically, most people shopping for a mattress -- especially at a specific budget -- want to test the actual size they intend to purchase. That's the expectation created by your signage and marketing. Additionally, when I brought up the $275 option, you mentioned that it's typically used for "guest rooms" or "kids' rooms." This wasn't mentioned on the phone prior to the appointment, and frankly, it came off as dismissive -- as though my budget wasn't worth serious attention. Regarding the number of people present: my review never stated there were "three other people." I said I was under the impression there wouldn't be three people in the room -- meaning you and two others. Yes, you mentioned they were your children, and while I understand and respect a family-run business, it doesn't change how uncomfortable it felt to test out beds in such a small space with multiple people watching. Lastly, I do appreciate that you called to follow up, and I respect the effort. However, the tone of the conversation felt more like damage control than a genuine attempt to address the issue. My budget was under $500 -- not necessarily a fixed amount, but definitely not one where I was looking to immediately jump to $1,000+ if it could be avoided. That's why the marketing around the $275 king mattress felt misleading. If you're promoting king mattresses at $275, it's only fair that customers be able to see and try that specific mattress -- in the advertised size -- before being encouraged to upgrade. I hope you use this review to improve your customers experience. Edit Number 2: Added Tamaras response since she deleted it, she then reposted her response after.

From the owner: Mattress by Appointment is a discount factory direct mattress company that has 50-80% off of retail.read more

Staff is great and very helpful took less then half an hour to pick and buy a bed. Great prices and…read moreyou don't have to worry about being ripped off

Hello! I'm not one to write many reviews but chuck and his fine store, selection and knowledge…read moredeserves to be acknowledged! So thanks for all the time and great knowledge and honesty! No pressure and great pricing! Thank you from Cory & Mary