I thought it was odd that they asked the party next to us to write a review on Yelp or google right there in the store. I closed my eyes and prayed they didn't ask us to do the same. I felt as if we weren't taken very seriously but that's ok. I didn't expect to be wowed, after all this is the outlet store, or at least it is advertised as that in other places online. We stopped by even though my spouse wasn't really feeling it but I wanted to get him a night stand. I have one, he doesn't. nothing in their store really matched what I had (purchased from Jerome's in SD during the short 2 yrs we lived there) But what they did have was big, heavy bulky nightstands going for $400-$500 each. LOL. nope. for something that won't even match. Bought one from clearance section. less than $100. perfect since we will probably just either sell it on swap & sell or put it curbside when we move. They all seemed to deflect who was going to have to put it in the car .. no worries my husband told them he could do it. they refused, no someone will help you.. yes bc we know that someone wasn't going to be her, LOL. yes - no reviews requested from us but rest assured this Yelp lover will post one. We pulled the car around and someone met us near the door (but they never opened it or came outside but waited for my husband to come and pick it up to lug it the rest of the way. Glad we didn't buy a sofa! If I did go bk to Ashley's I'd probably go to the Pflugerville location where I bought my kitchen table. read more

Do not buy from Ashley furniture, just went over $6000 on a new mattress and a new bedframe and the new bedframe arrived all dinged up, with cracks and gouges and chipped and missing paint they sent a repair person out the repair person could not really fix anything properly and I've been calling to get a second repair person to come out for now over a week and a half and they just don't even respondThey've asked me to send pictures. I've sent over 15 and a video and still nothing. read more

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Misleading salesmen. Overpriced for the quality. Not worth your time or money. Good luck if there is a problem because once you paid the store can do nothing for you. They direct you to an outside source to call that is an India run call service. I will never do business with Ashley again. read more

Save yourself the trouble and go elsewhere for Furniture. My living room furniture began to fall apart within a year. I cannot close the recliner on my love seat and one on my couch. The insurance I purchased to cover the cost the damage because I didn't turn the claim in quick enough according to them, which is a lie. Google Ashley furniture and you will see that I am telling the truth. There are even Facebook Pages set up to protect people from buying this crappy furniture and the worthless Insurance. After several attempts I have given up and plan to trash the furniture and purchase furniture from a more reputable company. read more

Ashley Store - My recliner will not close. The wood has fallen apart. - Furniture Stores Near Me - New Braunfels, Texas

AVOID ANY PURCHASE THRU ASHLEY! Ashley's contracted delivery service "HOME DELIVERY LINK" is absolutely horrible! They mis-assembled my new sofa....Ashley did completely replace as it was irreparabe. They DAMAGED MY FLOORING during the delivery....then accused me of creating the damage myself. Ashley Customer Service was of no help because the delivery service denied the damage. In speaking with the delivery service "supervisor ", I was called a vulgar name, etc. ASHLEY REFUSED TO ACKNOWLEDGE OR REPAIR MY FLOOR BECAUSE THEY 100% RELY ON THEIR DELIVERY CONTRACTOR "Decision". DISAPPOINTED AND DISGUSTED WITH ASHLEY CUSTOMER SERVICE. read more

BUYER BEWARE!!! Items Online are NOT as they appear and My "Leather" Sofa turned out to be Furry and Not Leather at All as implied Online. Worse Yet - Ashley's Policy is All Sales FINAL! NO RETURNS or Exchanges even though Items Ordered arrive VERY Different than Expected, Implied or Assumed (My Fault for doing so)! Customer Service is Completely Unhelpful Save Yourself a Headache and SHOP ELSEWHERE!!! read more

The service started out great, bought a couch and chair set with some cooling bed pillows before thanksgiving. Was able to pick up the couch and chair next day at the warehouse with ease. Did the payment plan since the holidays are always rough on the finances (life these days... yay). Its been almost 2 months and I have yet to get anything else from them, each time they call me and say they have the pillows or I call them and show up they never have any in stock. Their "inventory is their show floor" so unless you want USED DISPLAYS do not order from them! They refuse to tell me if other locations would have them for me to pick up or if they can ship them off. I have yet to receive any sort of call or contact from the person we bought from or the manager there who helped us and each time we go in we're passed off to another random person for some bullshit answers. And then they have the AUDACITY to tell you not to walk in and out of the same door so their conversion and customer foot count isn't thrown off. Why should I walk to the opposite side of the store just to leave?!?! 0 stars if I could. Don't waste your time or money here go to someplace 100000% better. Not with the value or headache read more

This is absolute worst , now arm ripping and guy that came fix sofa never returned to our place . read more

Ashley Store - Arm ripping apart. This is absolute worst furniture store customer service I ever experienced. - Furniture Stores Near Me - New Braunfels, Texas

Not Ashley store, my problem was with their delivery contractors. Not a good experience. I opened the door and the man was nice greeting me and explained who he was, and I looked up over his head and saw his associate in the truck push my boxed recliner chair I just paid over $800!! for from the floor of the truck, to the street with a LOUD bang. They don't care about your furniture, but he didn't unbox it as it was lightly drizzling. They tried to force the big box through the front door, which wouldn't fit OBVIOUSLY too wide, just by looking at it. Minor permanent chafing in the paint on my front door molding. No respect for your property, or your new furniture. Then they took the back out of the box and put it on the recliner and they were gone. Store experience was fine, just shop elsewhere, or buy their optional coverage. My delivery could've been handled by one guy. Don't know why they have two on the truck, except for bigger heavier items. Warning! If there is anything wrong at all don't accept delivery. You are stuck with it. They will not come back. I have heard this from many other people. No receipt given, -a first-. IPhone screen signature and they're out the door. I am so glad I bought a US made chair with a steel frame. The mechanism seems to work fine, but there are no electric motors involved, I did buy the extended coverage. I NOW see why that is strongly suggested ($160.00). read more

Wow this place is horrible. Initially made the sale of a bed and after payment they set up delivery for 3 week later. That was somewhat remedied with some compensation but when the bad came it was just the head board and footboard and no rails, rails we were told were the original reason for the 3 week delivery delay. Another two weeks we get rails, they were manufactured wrong and did not work, reordered rails to discover the foot board is wrong not the rails. Another two weeks two weeks delivery comes with rails not footboard as requested, 2 more weeks again show up with rails and not footboard. Finally was able to get a new footboard but 2 months of miscommunication within their company and no response or consideration to the customer at all. Never going there again. read more

We bought a piece of furniture here after our 5 year warranty expired from a different purchase. The store assured us that we would get a refund withing 7-10 business days. They also charged us full price for the piece of furniture instead of being able to utilize the holiday sale going on at the time. This was in August and it is now November, , my husband and I have called costumer service at least 10 times and they stated we would have someone contact us in 48 hours and no one ever has. This was a complete waste of our time and money. They do not honor their word or deals. I will never buy another price of furniture from this store or this company again. read more

Great service Amazing speed Was in and out in like 45 minutes no hassle Price matched online prices and even got a better discount in store read more

Can't get a phone number to talk to a person need to find out order under wrong phone number it was bought under one name and one p person but it will be delivered under another name and number read more

DONT WASTE YOUR TIME AND MONEY. TERRIBLE SERVICE AND COMMUNICATION. we had a scheduled pick up for today. And they won't release our furniture even after approved financing. Nothing but giving us the run around. We now have an empty living room for Christmas. Zero stars. read more

I just got home from The Ashley warehouse in New Braunfels. I waited for 3.5 hours to even get to the loading dock and once I got there I was greeted with a hand in my face saying wait your turn, as if they had helped anyone at all. The man loading people up at a speed so slow I couldn't comprehend it, whined and complained about having to help load the bed frame after I could've watched the titanic in it's entirety during my wait. The wait was horrible, the customer service was even worse. This entire warehouse shouldn't be allowed to operate. At the very least treat your customers with respect after they spent hundreds or in my case, thousands of dollars and sacrificed their entire evening to wait on you. I will be telling everyone that will listen for the forseeable future what an absolute failure of a business this is, completely worthless management and complete ignorance in customer service. The kindest thing you could do for everyone in this town is cut your losses and give up on this industry because clearly, y'all have no idea what you're doing. Sincerely, A customer who was never experienced this level of incompetence within a business. read more

I don't know why and keep buying with this company. Guess this one is on me for not learning my lesson. This time we bought two recliners. They were delivered and one was defective. The delivery guy said to give it a few days and the dented foam will return to its intended shape. Called customer service and they said since we accepted the recliner we would have to make a warranty claim and they would need to fix the POS instead of replacing it. Last straw for me. Never buying with them again. read more

Absolutely worst furniture ever purchased. I have purchased two (2) powerlift recliners from the New Braunfels, TX store in the past year. The first one I purchased the leg lift motor hinge piece on the motor snapped at the threads of the pipe on the motor. I called Ashley's Warranty line on 01 NOV 24, AND used their automated system online which didn't matter, because their system didn't recognize the Serial # from the chair, even though I posted pictures of the Model # AND the Serial # to the automated website. I finally go through to a human and sent the pictures directly to them explaining IN DETAIL what had happened. What did Ashley do? They sent me a mechanism part (basically the lower frame of the chair) with no motors. What the hell was I supposed to do with this thing? I called them and let them know that I had received parts and to send the 3rd party technician to my home to fix it. When the tech got to my home in early DECEMBER, he looked at the chair, looked at the motor and looked at the part that had broken. Then he asked me why did they (Ashley) send me a mechanism instead of the motor. I said I didn't have a clue and that I called them and attempted to explain it to someone in their parts department, but was continuously hung up on. So the technician called Ashley himself and spoke to someone (didn't catch the name) and told them what was needed in order to repair the chair and then told me that he couldn't take the mechanism with him because he didn't have room in his car to transport it. Like this is my fault. REALLY? So, now it's late JANUARY 2025 and I get two boxes from Ashley parts. I received a text from Ashley regarding the parts and stated I had received parts, but didn't open them and the same technician was sent back out. When the technician arrived, he opened the two boxes which contained two (2) motors in each one, plus control wands, but the electrical connections did not match the connectors on the chair. These connectors on the new motors had the fittings which match the connector for an IBM style keyboard (Round with 5 pins), whereas the connection on the chair was a flat blade with a small pin. The technician and I spent over an hour on the phone with someone who claimed his name was Robert W., which is all he would tell me, who stated he was a supervisor and had been employed with Ashley Furniture for 12 years, but he couldn't process my claim because he was just covering for the parts department because they were in a meeting. What a crock! Finally, he said he was transferring me to Customer Service and I ended up speaking to some lady in parts (again) and I had to re-hash all of this story all over again, which needless to say, I was boiling by this point. I explained everything that the technician had relayed to "Robert" and the fact that Ashley furniture is probably the WORST furniture business I have ever dealt with. They sell CHEAP product for high dollar. Their customer service absolutely sucks! Their parts department couldn't even tell me if their manuals showed an exploded view of their product so you could get the right part number for the model that you are calling about. So all in all, I spent almost 3 hours on the phone with Ashley's parts department and I told them that if they were sending parts to me, I wanted them overnighted, because I wasn't going to wait another two months to get parts and that the onus was on Ashley NOT me before I finally ended the call. Sometime Wednesday, 01/29/25, I finally got a voicemail from "Maddie" from the parts department, stating that the motor for my chair had been ordered and was being sent via FEDEX and to contact them when it arrived. Well today, Friday, 31 JAN, the motor with the RIGHT connector FINALLY arrived to my house and took me all of 3 minutes to install since the technician had taken out the old motor. Two minutes!!!!! It took Ashley almost 3 months to figure out the correct part to send, even though I had provided photos of the Model # & the Serial # (which they said they couldn't find in their system)? This company is by far the worst business I have ever dealt with with regards to furniture. Save your money and aggravation and go elsewhere. You pay WAY TOO MUCH for substandard products. Find a place that gives you quality and won't string you along. I was very close to contacting my attorney, but I've just decided to NEVER EVER buy from Ashley ever again. They aren't worth the trouble anymore. read more

When I walked in an associate was instantly on trying to sell me something. I told them that I would like to look around by myself, and if I needed anything I would let them know. 2 minutes later another associate started to follow me around the show asking me what I was looking for, I said a couch. Literally 30 seconds later she was trying to sell me a mattress. She continued to follow me around the store even after I told her I would like to shop around by myself. Finally, I walked out and another associate harassed me as I was walking out. They could've sold a couch that day if only they would've let me alone to look around, instead of their constant barrage. read more

‼DO NOT PURCHASE FROM THIS STORE‼ They have terrible customer service and cheap quality products. I purchased a $3,500 sectional that was delivered broken and they refused to fix it or exchange it even after purchasing the extended warranty. After multiple calls with no success I went to the store to speak to a manager and after waiting over an hour he refused to come out and speak to me. It has been 4 months since it was delivered damaged and I submitted a claim and nobody has reached out to me to fix it or exchange it. It is absolutely ridiculous. Save your self the trouble and the headache. Go somewhere else. read more

I have never had such a horrible experience with a company. The sales rep made it seem like this would be such an easy process and I would have my bed and bedroom furniture delivered and assembled. Turns out I had to get 3 different deliveries, sales rep entered missing part and I tonight on a 4th visit from delivery my bed is still not put together. No one seems to care about making this right and no one takes ownership of their faults. We are human we make mistakes, but I truly feel they only cared about making a sale and you'll never hear or see the sales rep again. The customer care line is no help. They are the ones who had to order the missing part and on this 4th visit they took the part back because it was entered in as an "exchange" instead of missing piece or item. I was told not to do business with Ashley furniture, and I should have listened. I am not sure when my bedroom set will ever be complete. read more

Ashley Store - Furniture Stores Near Me - New Braunfels, Texas

I order a sectional online. The arm of the chase was lumpy, the material was loose, and the pleats on the arms were baggy instead of fitted on the arm. In addition, there was a small tear on the back corner and the back seat cushion was not completely filled. A tech was sent to examine the defects, and attempted to fix the arm issue, but the repair was unsuccessful. I spoke with the service dept and was told the chase would be replaced. However, a representative sent me a text stating I would be sent parts so that the tech could attempt to repair the chase again. I replied, "I ordered a new chased not one that was defective and needed to be repaired." Ashley has terrible customer service, and the tech said that they have awful furniture that is cheaply made. I will never buy furniture from Ashley again. read more

The dresser I bought online would have been easy to put together but there was missing holes and misaligned holes in the frame.

This review is for the Ashley Furniture location in New Braunfels. I've been waiting for over 5 weeks and my order still has not been fulfilled. Twice now my order was supposed to be completed only to be told by the movers that all of my furniture was not delivered, even though the sales team and management assured me my furniture would be delivered on time. I placed my order on July 4th weekend 2024. As of 8/6/24 my order still has not been fulfilled. I HIGHLY recommend you purchase your furniture with another furniture company that stands behind their word and promises. I'm probably old fashioned, where a person's word meant they were going up their obligation, or correct the situation. Meghan the sales lady was extremely helpful trying to assist me. She did all she could do trying to rectifying the situation. Management on the other hand not so much. I have yet to hear from management from the New Braunfels location or Ashley Furniture management about reifying my situation. Aric Lechuga read more

Store messed up our order 3 weeks ago. The customer service doesn't work. Their system has been down for weeks. Customer service wait times are an hour at best and useless; I still had to drive in to the store. I Was just told by the manager that it was no one's who was working today's fault and they would try to resolve it as soon as possible. Again I have been trying to have this resolved for 3 weeks. read more

Beware!!!! Manager Michael helped sell me a bedroom set. He was so nice. I had to cancel half of the order as it was taking 4-6 weeks to receive in 4 different deliveries. I had a sudden move planned. Explained that and was told by him I cannot get credit for the $2k worth of yet to be received furniture. Lies!!! I called customer service credit was given 5-7 days. Only recently received $647 of $2k... no managers available to call me or help. This company supports chaos and confusion rather than upright honest business practices. Sadly! Spend elsewhere you'll be happier! read more

Recently purchased bedroom and living room set. Ironically the bedrooms we bought from Ashley was not much different than what we had purchased from Aaron's less than a year ago. My biggest disappointment is that the set from Aaron's is much better quality than Ashley. Didn't realize at all until we put it together. The fabric is pulling apart on the head board. There is much more breaks and cracks in the wood. Ashley's furniture is more little pieces of wood put together to make something rather than a large piece like Aaron's. Which to my just looks cheaper and less quality. Just really disappointed in the quality. Sad to say, I think my next furniture buy will be from Aaron's or another furniture store. read more

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I purchased a sofa a month ago, it was supposed to be delivered today, Dec. 9, as never delivered and When I called they told me that it was my responsibility to call and get an update. Then they said that sofa was going to be deliver until Jan. 6. Such a bad customer service. I will never go back and try to buy from this store. They made me wait for a month for a sofa that never got. They expect customers to do their job. When I called them to ask for time of delivery, the manager said that I was not going to be delivered until Jan. 3, and I said that they could have at least called me to update me on this. She said that it was not their job to call customers, that it was the the customers job to call and ask for updates. So disappointed. read more

We went in back in September excited about buying all new furniture for our first home! We got a living room set, kitchen chairs, entertainment center, recliners, and a chaise lounge. We set the delivery date for October 16th as we were moving in fully on the 17th. Well, we got ONE recliner chair today October 22nd and were told there's no for sure date of arrival for the rest and possibly won't see it till mid December!!! Thanks for ruining our move in day and now possibly our first holiday in our first home!!! So angry right now!!! DO NOT BUY FROM ASHLEY FURNITURE!!! We're looking into canceling our order and going elsewhere. read more

Ashley Store - Our one recliner in an empty living room that should be full. - Furniture Stores Near Me - New Braunfels, Texas

DO NOT BUY FROM THIS STORE!!! We were told by the manager as well as on old manager turned 'bed expert' Kirt Allen that we would get our furniture as early as July 8th. I went through and ONLY ordered furniture I was told was in STOCK AND IN WAREHOUSE. We spent 10k!!!! We ordered 3 twin mattresses as well as a king tempurpedic bed that we were promised by Kirt would be a 2 day delivery. This was Friday. Monday came we never got a call for delivery on the mattress like we were told. Wednesday came and we get a call saying our delivery was scheduled for Friday between 1-4pm but was not told what was being delivered. I called Ashely's and was told there was no delivery scheduled. Also that our twin bunk bed was not available until after the 12th and we would not be getting ANY of our furniture until after the 12th including the mattress we were promised 2day delivery on. I was also told that two end tables we ordered were in fact NOT in stock and not available until OCTOBER. I got off the phone and tried to call the store with the number listed. IT IS NOT THE STORE NUMBER. It's not even customer service. The phone number listed for the store is to their manufacturer warehouse. So I was forced to drive the 28mins to this store in order to speak to someone. I spoke to the manager Han whom was one of the two employees whom told me my order would be delivered on July 8th. I told him to just cancel my entire order. He proposed that he could give me 10% back on my order if I kept the order with them and would also take the one item that was holding up my entire order and place it on its own ticket which was what Kurt should have done to begin with in order to get us our order by the 8th. Being he was an old manager this is something he should have known to do. He also never put our mattress on a separate so we could not get the guaranteed two day delivery. Being he's the 'mattress expert' you'd think again, this is something he would have known how to do. So the only solution to getting our mattress right away was for us to drive to the warehouse ourselves and pick it up as it was there just waiting. I canceled the end tables and asked for an additional 15% discount/refund. We drove to the warehouse and just grabbed what furniture they had on our order which was 'all of it except the twin bunk bed' We get home only to find out that NO it was not all of it... we were missing the headboard to one of our beds AND THE KING BEDFRAME WE ORDERED WITH KURT WAS NOT ON OUR ORDER AT ALL!!! We were also given pieces to the twin bunks that we were not supposed to receive and was supposed to be delivered on the 12th. Frustrated I left it alone. We paid for delivery on all of our furniture so I just left it for the rest of the pieces to be delivered on the new date we were given which was the 7th. That brings me to today the 6th. We have not received any calls regarding delivery. I called Ashely's and was told our entire order was placed on PICK UP and that they have no record of our DELIVERY FEE PAYMENT FOR DELIVERY!!! I have not one but TWO receipts showing TWO different delivery payments!! I was then told that this is an issue they could not fix or figure out over the phone and I then needed to once more go into the store to figure this out with the manager. I asked for a supervisor and was told if I wanted to speak to one I needed to wait on hold for 25mins when I said I already waited 30mins to talk to someone she said I need to wait to 25mins that she could not transfer my call to anyone else who can help and I can drive to the store myself, wait 25mins or wait 2/3 HOURS for a call back!! When I asked why 2/3 hours if she just told me it was 25min hold she said it was because waiting on hold and a call back are two different things and those were my only two options at this point if I wanted help to figure this out. I hung up and called the warehouse to ask if my bed pieces were even in stocked and was told NO!!! This was after the lady on the phone told me everything was there and available for pick up!!! WTF?!?!? So now I'm on hold again with customer service now for 25mins .... I'm beyond livid. I do NOT want to have to drive back to the store with my four kids 28mins away in order to figure this out but it seems that's my only option. I WOULD NEVER RECOMMEND THIS STORE. SHOP ELSEWHERE!!!! **UPDATE CALLED OVER 3hrs and spoke to five different people not a single one could help me since this is a franchise, they only option I have is to drive the 28mins to the store and have them try and figure something out for the rest of my items. I then texted the number I noticed they keep replying to all the bad reviews with and they said they could change my order to delivery BUT the soonest I'd get my stuff is the 21st!!! After I have been waiting and told TWICE I'd get my stuff the 7th!! I asked them to just cancel the remaining items and was told once AGAIN I HAVE TO GO INTO THE STORE TO DO SO. THIS IS COMPLETE BS! read more

once they make the sale and process your order you instantly become their last priority. Very disappointed!! ...I have requested updates to my sales order SIX times within the past 2 weeks via in-person, email and text message (customer service feature) and still no resolution. Once you've had enough and become fed up, you'll want to cancel your order. But wait.. they will charge you 10% of each item to cancel it. Do yourself a favor and shop elsewhere.. I've learned a valuable lesson here.. to stick with the furniture stores that have solid reputations, like Havertys.. I will never buy from Ashley again. read more

we purchased couches from them, the pickup part was terrible. we spent hours waiting in line to get our couches. we come home to assemble and our sectional will not connect properly. I called and submitted a claim only to be told they would not come out. called again and someone scheduled service and it was cancelled"there is nothing wrong with my couches" how would they know if they never came out. I sent several pictures and they said nothing was wrong with my couches. called again and they apologized but they would not be able to do anything! I'm livid. we paid good money and the customer service is terrible! read more

Went in not knowing what I wanted and I left a suuuper satisfied customer. Taylor helped me find exactly what I wanted, gave me a fair price and the delivery time couldn't have been beat (especially in these uncertain times). Overall, super happy I chose Ashley HomeStore and mega happy Taylor was the one who came to my assist. I'll def be a repeat customer. Thank you! read more

Ashley Store - Stufff!! - Furniture Stores Near Me - New Braunfels, Texas

A big thanks to Scott Walker for helping us last night with our living room furniture purchase. He literally found various pieces of the couch we wanted from different locations, pieced it together, and priced it for us!! Then when i wanted him to price the couch a different way, he did without hesitating. So patient and accommodating, which my husband and I really appreciated. We ended up buying that couch, and a few more pieces of furniture from him. Thanks so much for dealing with my indecisiveness, and for making everything work best for us. If you go here, ask for Scott! read more

We purchased an electric recliner from this store. The chair is less than a year old and still covered under the manufacturer warranty. We contacted Ashley HomeStore, the warranty number, the corporate office number and have received the run around from the get-go. We spoke to them end of March- early in April, and they told us they would send us a technician to look at the chair on a date some time in May. TWO MONTHS AFTER THE PHONE CALL AND ROGHT AFTER THE FACTORY WARRANTY IS SET TO EXPIRE. Today, we called and they told us they tried to call to schedule the repair for a date closer. Impossible, since we have not received ANY phone calls that went unanswered (we were anticipating and demanded a phone call). This company has such little faith in their product, they won't even call you back to fix their product. I'm not expecting a response, I'm expecting results at this point. read more

Bought a dining room table less than 24 hours ago. Was told that it could take 6-12 weeks for delivery. Was okay with that. Ended up finding a much better deal elsewhere. I called less than 24 hours after the purchase and was told there is a 10% restocking fee. WTF? You can't even deliver it for 6-12 weeks not to mention you probably haven't even sent the order is since it is the weekend. Maybe your sales person should have mentioned that instead of just asking us to sign the sales receipt. On top of that, the trying to get me to put additional money down on a bed to "lock in the sale price" all the while telling me it's 100% refundable. Somehow I find that hard to believe, sure glad I decided not to "lock in" any of more prices! The real kicker is, no one will answer the phone so you can't even talk tothe manager, Bot read more

it's been months and NO response! Customer Service is NOT their strong suit. I'm so disappointed in how I've been treated and how they handle unpleasant situations. Again, do NOT shop here! My only hope is that if and when we need the warranty, it's better than their customer service skills. Although, I'm not holding my breath! read more

NO STARS!!!!! My husband and I bought a reclining sofa. We paid a premium price because we were told we were getting a premium product. It has steel under-structure. Ashley said it was above their normal quality. But at one year the entire sofa fell apart. Then we paid Ashley furniture to have it fixed. But it came back even worse than it was before! Now we cannot even sit on it because it literally falls apart. Their customer care department is a joke and they care very little for their customers. Steer clear of this cheap disgusting company. You only get ripped off! read more

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Honestly my experience from start to finish and now a year later I would never buy again from them. My furniture is already tearing and is not "covered" to get replaced or fixed. It's been a horrible journey with them. read more

ashley fucking furniture store in new braunfels, texas is the worst transaction in my life i bought a recliner and it is too small to set in .i can't set in it because it is too small tried to exchange it and pay the difference in price and of course. cash ....hahaha butthe hot shot manager and sales pimp would not make the exchange ,,,,,if you ever buy anything from them ,,,,,just be careful. ey act like used car salesmen,,, its not a pleasure to have any business with a bunch of non pros. 0stars read more

I am the first person to understand and take into consideration that Covid is happening and will make it difficult to order and have items delivered. I will however, not condone the manner in which our order was handled and the lack of communication. Couch was purchased back in December and we were told it would be delivered end of January, that was never an issue. End of January came and went, no couch. We were then told a delivery date of February 12th in between 6-9pm. Day of supposed delivery we get a call saying there is some damage to the bottom of the couch, but they would schedule someone to come down and fix it and they were still going to be able to deliver it that day. At 7:30 pm we received a call from the delivery person saying he would call customer service and call back. He wasn't far away with our couch. He never called. We waited for about 20 min and tried to call the delivery person and customer service, but no answer. No one to tell us what is happening or if they are going to be late with the delivery. After we called the following morning they told us it would be delivered the next day, Feb. 13th. No call no show. I know right now we are having a huge issue with weather in Texas, but bottom line is if someone says they are going to call back, they need to call back and give us some information. No one called us to let us know what was going on we always had to call multiple times to get answers. We have a new delivery day of March 2nd, I am not holding my breath. If I wanted someone to break the plans that were scheduled and to not call me back I'd go back to my ex. read more