I called three different places in Parkersburg, WV to ask them about mattresses. The first two places were both extremely rude (one place I called close to their opening)! The last place I called was Ashley Home Store, right at closing time. Kayla answered ALL my questions in a very friendly, yet, professional manner. Not a hint of the fact that she probably wanted to leave since the business was closing for the night! Very much appreciated! Thank you, Kayla! read more

Scott and Bridget helped us with the purchase of a sectional couch - coffee table and end tables. They both were very helpful and easy to work with. The furniture was delivered quickly and at our convenience...on a Saturday. The delivery guys were also very friendly and did a great job. So our first visit to Ashley Homestore was a great experience. Thank you! L Gibson - Vienna read more

Was completely mislead on warranty info. Couch is less than 2 weeks old and we found a large pile of stuffing that came out of the one of the recliners. Since I picked the furniture up at the store, it's my responsibility to take a 300lb couch out of my house and take it back to the store for repair and then pick it back up and put the 300lb couch back into my house. I was told a furniture tech would come to the house and fix it on the spot. Complete waste of $$$$ for the extra warranty. read more

We purchased furniture in November 2020 and it was promised by first of January 2021. It did not arrive until end of January. We had no delivery options. We were told they deliver this day or wait 3 more weeks until next day they will deliver. Deliver guys were terrible!!! We were told they would deliver Between 1:45 pm and 4:45 pm. We were out of town so we had family meeting them. At 11 am we got a call from delivery saying they were at our house and because no one was there they would leave our dressers on the front porch! After Calling many people the delivery guys waited 30 minutes for family to arrive and open house. Furniture was damaged. drawers won't open. They said they would send someone to service the dressers. Instead they sent us parts to fix it ourselves! Brand new furniture, late, damaged and we have to fix damages ourselves. We paid a lot of money for this crap. Never again! Buyer beware!!! read more

I purchased a top of the line mattress from this store and it was great for the first 5 months and then started to see noticeable problems with the mattress. I called customer service and within two days they had a technician out to inspect the bed. After inspection, it was clear the mattress was defective so the store contacted me and I picked out a different one. I dealt with Scott Grimm there and I couldn't be happier with the service that I received. When making an investment in a mattress it can be a little overwhelming with all the different options available to you. If you are in the market for a new mattress or something else for you're home, go see Scott for a great customer experience! read more

Rick Moore met my wife and me as soon as we entered store. Asked me if I needed help. I told him I had a GBS warranty credit and wanted to use it to replace our bed and mattress. He showed us the bed we had seen on line and the mattress was no longer in stock. He helped up find another mattress and box spring and they gave it to us for the same price. We took out another GBS warranty since they were so good as to replace our old one since it and the part we needed were no longer available. Great service by store and warranty company. Jerry Harman read more

My wife and I really enjoyed and appreciated our time shopping with Cally. I am extremely picky, my wife is so much worse. Cally stayed with us patiently while we sat on everything in the store before we made our decision. Thank you for providing the great staff, Cally, to help us make a fantastic choice to enjoy our relax time for the next few years. So thankful. read more

The salesperson, Scott Grimm, was very helpful. The item we needed was not the usual item and Mr. Grimm went out of his way to accommodate and help us in every way possible. I would have no trouble purchasing from Mr. Grimm and Ashley Home store in Pakersburg, WV. again. Thanks for all your help Scott. read more