We needed a washer and dryer...PRONTO... So we went to Famous Tate. We stopped at other retailers…read moreon our way to compare and see what was available for delivery. Sears wanted almost $2k for a floor model sample. Lowes couldn't promise delivery and the guy was not very knowledgeable. We saved what we knew would be "the best" for last. We pulled in to Famous Tate and our Salesman Ron Iannacconne remembered us from buying a refrigerator there a few years ago for my parents. Immediately he showed us 2 different matching sets.. One around $1,500 and another at $900. When we mentioned we needed them ASAP he excused himself and went to his desk- we thought he left because he wanted to give us time to talk over his prices. Actually he went to secure a spot on the NEXT DAY'S delivery truck!! Before we even decided- so we would get it as fast as possible. Great customer service! We asked about some different models- and Ron asked us questions about what we needed and explained that the pricier ones weren't really necessary. No upsell and he actually SAVED us by steering us away from stuff we were bedazzled with but would probably never need. He also recommended a box of Excelsior liquid detergent that was $75.00. I thought "here we go- here's the catch". But Ron explained how it contained enough to do 300+ loads and was designed for HE washers. He also said if we didn't like it that they would refund 100% of the purchase price. We are SO PLEASED we did- simple and no more hauling heavy detergent bottles in once a week.. It works well and smells wonderful...another bit of great advice from Ron and a great product offered by Famous Tate He put our order in and we were the 8-9 am delivery the next morning. The delivery guys were on time and very professional. We are very satisfied with our Samsung set..and happy to have a salesman like Ron and a store like Famous Tate. I would highly recommend them.

Everybody was very friendly and polite. Tony Smith was the sales person. I talked with friendly…read moreyoung man and not pushy whatsoever. The price of the dishwasher I bought I felt was very reasonable. I would definitely go back to famous Tate if I need to. O'Reilly's concept install installed my dishwasher. The installer's name was Mike. Was friendly and kept me informed about the time he would be here hooked up the dishwasher and hauled the old one away . He was very

Michele was super kind and helpful in getting me a great mattress for a competitive price.read more

Ask for eric ! he's so helpful and kind and honest. He deserves a raise!!! He was extremely…read moreknowledgeable and great at helping me find the best deal.

Stopped in right before closing. Walked in and was greeted by mary beth. super nice and super…read moreinformative about literally every single bed they had in the bed. worked out great that they were having a half off sale for lots of models on the salesroom floor. already referred 5 people before I walked out. mattress one will definitely get all my future business.

These guys are top notch. I needed some items right away and they came through as promised…read more Service was great and prices even better. I highly recommend taking a look at this store if you need furniture.

From the owner: New Furniture and Mattress Store in New Port Richey Open during COVID 19read more

We have purchased five beds from Harold. He has been so helpful in every aspect of our purchases,…read moreas well as Matt, who has installed them all for us on our electric beds, etc. The prices were amazing, and we were treated so well, like no other store around. I would never go anywhere else ever!

Corner of Gulf and US Hwy 19N in New Port Richey…read more Dave and Eddie were helpful to finalize our last minute purchase

Absolutely disgusting products and services from this business. Juan (the owner) is not reputable…read more I bought a top-end mattress from young sales rep Matthew. He showed me 2 dirt spots on it: one at the top of the mattress and a huge one on the back side of it. For the discounted price, I accepted the mattress as it was. Days later, they sent 2 small men - who didn't speak English - to deliver it. They dragged the mattress on the ground outside (they were too weak to lift it), removed the ripped plastic wrap around it, and used their dirty hands to maneuver it into place on the bed. Now there are at least 5 significant dirt spots on it and the owner, Juan, won't do a thing to fix the issue. I asked him to pay for a cleaner (like a carpet cleaner), but he is denying that his workers caused any damage. My handyman and my house cleaners were here so I have plenty of witnesses to the unprofessional manner of delivery. I GUESS IF YOU DON'T MIND PAYING BIG BUCKS FOR A DIRTY MATTRESS, THIS IS THE PLACE FOR YOU. I strongly advise you to look elsewhere.

On one of the adds on FaceBook market place it list a Luxbreeze Tempur-pedic for 1,799 . I message…read morehim on FB asked it the lux breeze king hybrid was 1,799 . He said yes come on in here till 730. When I fb him and asked about it he told me 2,995 . I sent him a screen shots of what it says . He told me the add says 2,995 it does ,but when open the add it says 1,799 for that bed . He said and I '' I'm sorry I don't know where that came from , but HERALD is the one that posted It 2 days from today as I WRITE THIS REVIEW . Then tells me that one sold witch is BS . He has it for 2995 , but not the price he listed it for for 1,799. This place is a scam and a JOKE please don't by for Herald or this place. They lie and play games . Also I have EVERY SINGLE MESSAGE AND SCREEN SHOT THAT I SENT HIM THAT SHOWS 1,799. Also when they say FACTORY DIRECT It's a lie https://www.tempurpedic.com/find-a-retailer/#all You will not see Mattress House as a direct retailer In New Port Richey . These ARE used , an defected . Send me a message if you would like to see the messages . I even said i guess ur not going to honor this . It was sold LMFAO it's not sold for 2,995 or for 1,799 . Have screen shots of the add. I'M SURE THEY LIE AND SAY SOME BS STORY ON HERE , BUT I HAVE THE TRUTH IN MESSAGES

I recently purchased a home and was in need of several pieces of furniture. I arrived to the store…read morelate one night after work and was immediately greeted by Gerald. He smiled and introduced himself. I explained what I was looking to accomplish and he allowed me to browse the store without pressuring me. He stayed close enough to answer questions but gave me space when needed. I landed on some really great pieces and Gerald helped me to apply for store credit, and scheduled my delivery. I'm really happy with the quality furniture I picked, the price was affordable, and Gerald really was a sweet heart. Thank you Rooms to Go for providing so many quality options and amazing customer service.

BUYER BEWARE -- VERY DISAPPOINTED WITH ROOMS TO GO AND THEIR FURNITURE PROTECTION PLAN…read more I purchased one of the higher-end recliners from Rooms To Go. When I went to pay for it at the store, the salesman encouraged me to purchase an additional protection/insurance plan. Before agreeing to purchase it, I specifically asked him whether pet damage was covered. He told me YES. I then made it even clearer and asked whether that meant all types of pet damage, and again I was told YES. Based on what the salesman told me, I purchased the additional coverage. Later, I began having serious problems with the recliner itself. The seat cushion developed a problem, and the backrest was leaning severely to the right, which was causing me significant discomfort and back pain. I contacted Rooms To Go customer service, and they sent a service representative to inspect the recliner. He confirmed there was a problem with both the seat and the backrest. He offered to restuff it at my home, but when I asked whether that could leave the cushion lumpy, he acknowledged that it could. He also told me the recliner could be sent back to be properly redone. I chose that option. Unfortunately, I never received the promised follow-up about taking the recliner back for repair. I contacted Rooms To Go again, and they sent out another representative. This representative told me Rooms To Go would not take the recliner back for the original problem, but because I had purchased the additional protection plan and there was pet damage, I could submit it through the protection plan and the recliner could be rebuilt as needed. I thought, great -- I paid extra for the protection plan, so at least the recliner can finally be repaired properly. Then my claim was denied. When I asked why, I was told that while the plan covers pet damage, it apparently only covers certain types of pet-related damage, including biological damage. That is NOT what I was told when the protection plan was sold to me. Had the salesman explained these limitations when I specifically asked whether all pet damage was covered, I would have known exactly what I was purchasing and could have made an informed decision. Instead, I relied on what I was told at the point of sale and paid additional money for coverage that did not provide the protection I believed I was buying. When I contacted Rooms To Go customer service about the denial, I was essentially told that the protection plan was handled by the insurance/protection company and not by Rooms To Go. That was extremely disappointing because Rooms To Go was the company whose salesman sold me the protection plan in the first place. My experience has left me with a recliner that has significant problems, a protection plan that did not cover the damage the way it was represented to me, and no satisfactory resolution from Rooms To Go. I will not purchase furniture from Rooms To Go again. In my experience, the quality of the furniture has also been disappointing and certainly not what I expected for the money. BUYER BEWARE: If you are considering purchasing one of their protection plans, do not rely solely on what a salesperson tells you is covered. Get it in writing and read every exclusion and limitation yourself before paying for it. I trusted what I was told by the salesperson. I paid extra based on those representations. When I actually needed the coverage, I found out that what I had been told and what the protection company says is covered were two very different things. That is not the kind of customer service I expect after spending this much money on a recliner.

After stopping at 5 places... We purchased from Bed Mattress Pro and we were helped by the manger…read moreEddie. He was incredibly helpful! He was very knowledgeable and gave us the best deal possible. He made sure delivery was smoothly set up. I highly recommend going to Bed Mattress Pro and dealing with Eddie!

If 0 stars was an option I would choose it. If not happy with sales person assistanting you and…read moreend up on a mattress that vauses you physical pain they don't care. Only option is for you to pay 1000s more for a mattress exchange as they have poor selection of mattresses to exchange to. And they will try to force you to sleep in it longer. They will not allow you to talk to management and not return calls. Worst service ever.

If I could give zero stars I would. Do not shop here. We bought a reclining sofa and chair about 2…read moremonths ago. We are on our 3rd broken sofa (it does not recline) and we've been promised a new one for the past 3 weeks and nothing. They have stopped returning our calls and won't answer. Still waiting on a call back from the "manager" that we called Saturday (8/3/24) he said he'd call us back in one hour. It's 8/9/24 and we are still waiting. Furniture is crap! I have no other choice than to get corporate involved as I will only accept a full refund at this point. I paid for the Furniture but can't even use it.

I forgot to mention that the manager told me that NEW lazy boy furniture will lose 10 to 15 percent…read moreof its cushion height within a few weeks. We were NEVER told this when we bought the furniture. He went on the say the display furniture has already lost the firmness, we sat on the store display and it feels nothing like the problem with my furniture, if it had, we would have never purchased it. As far as replacing this furniture with something else from lazy boy, I have two problems with that. Why would I believe we wouldn't have the same or more serious issue(s) with the new stuff and also their lack of concern to resolve the problems? The second is, we picked this furniture because we really like the style and color, etc. why would we want to buy something we're not interested in??

Eric and Steve were so helpful and knowledgeable of their products. Thank you so much for assisting…read moreme in finding the perfect couch for my family. If you stop in, make sure to ask for Eric or Steve!