The woman who does alterations has TERRIBLE customer service skills! I took in my Halloween costume to be hemmed (I was going to be Snow White). She laughed when she saw the dress, but I shrug it off.
I'm really short (5' tall) and the costume was way too long. She had me try it on, so I did. I made sure I was barefoot because I was going to wear the costume with flats. As she was pinning it, she asked me if I was going to wear heels and I told her, "No. I'm going to wear flats." She put safety pins on it and asked me if it looked good to me. So far everything was going well, so I told her that it looked good.
When I picked up my dress a few days later, it still looked long, so I asked her if she had hemmed it. She assured me that she had hemmed it, so I believed her. The day before Halloween came and I decided to try on the costume. It's a good thing that I did because it was still 6 inches too long!!!! It looked like she had either not hemmed it or like she had only hemmed it 1 inch.
I took the costume back to her, tried it on barefoot in front of her, and she agreed that it was way too long, so she pinned it again. She asked me again, "Are you going to wear heels?"
I said, "No. I don't wear heels. I had foot surgery. I'll be wearing flats."
She said, "Oh, okay."
I realized that the problem was that her English is not so good, so I wanted to give her a chance. But then she asked me, "When do you want to pick it up, next week?"
I said, "Next week?? Halloween is tomorrow. I need this back today."
She said, "Today is too late. You can come tomorrow."
I said, "I can't get it tomorrow. I start work at 7 AM. I leave my house at 6:30 in the morning."
She said, "Okay, you come tomorrow at noon."
I said, "No. You don't understand. Noon is too late. I start work at 7 in the morning and get out at 3 in the afternoon. I'm a teacher and I'm going to be Snow White at school."
She said, "Oh, you go to work at 7? Why can't you come before that? You're here now and it's before 7. It's 5 right now."
I said, "It's 5 PM right now. I start work at 7 AM. I need it today."
She said, "You can't have it today."
I said, "Okay, then. Let me just have my money back. I paid you $28."
She said, "No! We don't give money back!"
I said, "But it's your fault. You didn't hem it."
She said, "You were wearing tall shoes."
I said, "I was barefoot when I tried it on."
She said, "You should have said you weren't going to wear heels."
I said, "I did tell you."
She said, "No. You were wearing heels."
Obviously, the conversation was going nowhere, so I told her, "Forget it. I'm leaving and I'm not coming back. You've lost my business."
She yelled at me as I was walking out, "Okay, 6:30..." but I left anyway.
My mom ended up hemming my costume and it looks fantastic. read more