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Art on the Veranda

5.0 (1 review)
Closed • Closed

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Griffin Jewelry

Griffin Jewelry

3.9(50 reviews)
2.2 mi
•$$$
Established in 1985
Free estimates

I moved to Texas last year and recently broke a charm off of my favorite bracelet. While I was…read morerunning errands I saw Griffin Jewelry and decided to pop in. Kellie was so sweet...she took my bracelet to the back and within a couple minutes fixed my bracelet!!! The store is absolutely beautiful and I'm so glad I found a local jeweler! I highly recommend GRIFFIN JEWELRY!!

The work they did on my ring was fantastic! However.... the customer service made it so I won't be…read moregoing back... I dropped my ring off and that lady was amazing, she talked me through everything, she was great. But then I got a call... and was told 4 times that my ring was made from lab rubies/diamonds.... it felt like a slight, I know they had to test it but I dont get why she asked if I knew or why I was getting a phone call with that being the primary conversation.... when they were focusing on tightening the prongs.. I was well aware I had a lab grown ruby and diamonds.... doesn't make me any less but it felt like she tried too.. Then im told that my ring will be out for 3-4 weeks if I keep in house, if they send it out it'll be less time... I wanted to think about it, then decide to send it out and im told it'll still be 3-4 weeks.. mixed info but okay sure im still on board... then on that same phone call I ask if they know exactly how long and if I can hold it until they work on it and she goes 'no, why?' And I say 'well it's my wedding ring....' and she goes 'ok, why?' And I said 'because I want to wear my wedding ring' At this point I dont understand why I have to justify wanting to wear my wedding ring...... So then I decide to send my ring out, I get no updates.... I had to message them and ask when it was coming in and then was told 'it comes back next thursday we'll send you updates'.... and they did not... I had to respond today on the day of and let them know im coming, to which they finally responded it was ready... One lady was nice, but the lack of customer service, the remarks regarding my ring and the inability to do as they say and follow up, assures I wont be going back. They did a good job on my ring but im not going back.

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Griffin Jewelry - Interior of store

Interior of store

Griffin Jewelry
Griffin Jewelry - Jeweler on premise

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Jeweler on premise

Art on the Veranda - artsandcrafts - Updated May 2026

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