Terrible Experience - Rude and Unreasonable
I had an awful experience at this souvenir store in Barcelona. My child accidentally dropped a small item while trying to pick out a gift for his teacher. The tiny bird's ear broke off, and unfortunately, another item nearby was damaged as well in the process. I completely understand accidents happen, and I expected a reasonable conversation with the store owner. However, the vendor was incredibly rude and insisted on charging me for both items, despite the fact that one of them was clearly already fragile and likely not well secured on the shelf.
I was shocked at the lack of understanding and zero customer service. Instead of handling the situation with empathy, they saw it as an opportunity to charge us for things that should have been better displayed. This type of behavior leaves a sour taste for anyone visiting Barcelona. If you're traveling with kids, I highly recommend avoiding this place--they have no understanding of accidents or customer care, and they'll make sure you pay for anything, no matter how minor the damage. And will disrespect you in front of your whole family. We did end up paying for both items and left both items to the vendor.
Absolutely disappointing. read more