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Arrowpoint Tax Services

5.0 (4 reviews)
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Services - Arrowpoint Tax Services

Accountants

Current year tax preparation and filing

Past year(s) tax preparation and filing

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Payroll services

Audit and conflict resolution support

Tax planning

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George Dimov CPA - George Dimov, C.P.A.

George Dimov CPA

(310 reviews)

Midtown East

Great experience with filing my tax returns. Been going to the firm for a few years now and it's…read morealways been a good experience. My return isn't super straightforward, there are kids, houses, investments (domestic and international), + a few other random things and it's been such a straightforward process. Answer a survey. Provide the documentation. Everything is handled. The team is also very responsive and willing to hop on calls if I need to talk through anything. Will definitely continue to go to them for my accounting needs, including any things beyond my tax returns that might pop up. Pricing is incredibly fair and honestly a great value at the price point.

I've been a client of Dimov Tax for nearly 10 years, but my recent experience has been extremely…read moredisappointing. During the past five years, I've noticed a clear shift in how the firm operates--communication has declined, staff turnover has increased, and overall service quality has dropped. After paying nearly $1,800 upfront for my 2025 business and personal tax returns, I experienced over a month of delays with little to no clear communication. Despite multiple follow-ups, I was repeatedly asked for information I had already provided, which showed a lack of internal coordination. On top of that, I was asked to sign an engagement letter late in the process, which was not properly delivered or explained. As a client of nearly 10 years, it made no sense to receive a generic engagement letter outlining services I've long been familiar with. There also appears to be a high turnover of staff. I was reassigned multiple times, and each new person seemed unfamiliar with my account, leading to redundant questions and confusion about my LLC structure. It felt like I had to restart the process repeatedly. It's also extremely difficult to get George Dimov on the phone, and emails often go unanswered. At this point, he comes across as an absentee owner, with much of the work seemingly outsourced to staff abroad who are not aligned or familiar with long-term clients. For a firm handling time-sensitive financial matters, that level of disconnect is frustrating. Even more concerning, there was a separate incident involving a former employee, Bob Liu, who went rogue and took client information, including mine. He processed one of my tax returns independently, and to this day I have never received a copy of that return. I had to notify George myself, as he was not aware of the situation. This directly impacted me by delaying a construction loan process I was pursuing with a bank. Most recently, after having over three months to prepare my returns, the firm still filed my tax return incorrectly. That was the final straw for me, and I ultimately decided to terminate my relationship with them. I also ended my payroll services with them. Despite paying $100 per month automatically for 38 months, they claimed I owed an "outstanding balance of $5,700 for 38 months of services." This was completely false, as I have proof of every payment. This situation highlights the disorganization of the firm and the constant turnover of staff who clearly are not aligned or aware of long-term client accounts. Overall, I can no longer recommend this firm, especially for clients with multiple entities or complex tax situations. P.S. The reviews here feel misleading. I've noticed that the owner is quick to respond publicly to reviews, yet does not follow up with his actual clients. If you're considering working with this firm, feel free to reach out to me--I'd be happy to discuss my experience further and share supporting documentation. As a result of the delays and mishandling of my account, I was also charged a late-filing penalty by the IRS.

Doonan Tax Services - Kenneth Doonan

Doonan Tax Services

(11 reviews)

Morris Park

I had the worst experience of my life at this accounting office. I came in to get my taxes done and…read morewas immediately asked how much I had paid my previous accountant. After I answered, they told me, "Here, we charge a minimum of $600. You should go back to Washington Heights--it will be cheaper there." As a Dominican woman, I found this comment deeply offensive. I explained that I didn't mind paying more if my taxes were done properly, but the tone and attitude made it clear I was being stereotyped and judged based on where I'm from. The manager tried to apologize and insisted that I was not denied service because of my nationality but by then, the damage was done. I felt humiliated, disrespected, and unwelcome. I ended up in tears. No one should ever have to feel discriminated against, especially when seeking professional services. Discrimination has no place in business, and I hope this office reflects seriously on how they treat people from different backgrounds. I left feeling judged, not for who I am as a client, but for where I come from--and that is unacceptable

I live in California and only trust Doonan Tax Services with my taxes. They are amazing and…read morethorough. The years that I have been with them they have been nothing but professional and courteous. There communication is on point and prompt. I have never experienced any issues with my tax returns. I am extremely happy with them and would highly recommend to anyone.

CM Tax Preparation

CM Tax Preparation

(15 reviews)

Soundview

If you get to have your taxes done by Christopher Mitchell, consider yourself lucky! He's the…read morebest! Christopher explains everything throughout the entire process so you know exactly what's going on and what to expect. He gets you the best possible return combined with peace of mind because CM Tax is beyond professional. CM tax is a fine steak house and a place like Jackson Hewitt or H&R Block is like a dirty deli. Don't think you can do your taxes on your own either, I used to turbo tax and I learned I was leaving money on the table and doing everything wrong. Leave it to a professional. Once you get your taxes done at CM Tax you'll never go anywhere else. Trust me, best tax preparation in the USA. Due to these times CM tax is virtual you can literally email him your w2 and do your taxes from home! The best tax services from home is a no brainer. p.s. you get a this awesome folder every year to keep all your forms and files neat!

We have worked with Chris for several years for both our personal and business tax filings, which…read moremakes this year's experience even more unacceptable. Despite numerous emails, text messages, and phone calls leading up to the tax deadline, we received no response. Our taxes were not prepared or filed on time, with zero communication or warning. After the deadline had already passed, Chris contacted my husband stating that our return had "slipped through the cracks" and assured us it would be completed that same night. It was not. What followed was even more concerning - continued silence. Multiple follow-ups from us went completely unanswered, with no updates, no delivery of promised documents, and no accountability. Failing to meet a critical deadline is already a serious issue. Failing to communicate with clients before and after that deadline is inexcusable. This was not a minor oversight - it reflects a fundamental lack of professionalism, reliability, and respect for clients. We had trusted Chris for years and referred several friends and family members to him. In hindsight, that trust was misplaced, and those referrals are something we now deeply regret. Based on our experience, we would strongly recommend taking your business elsewhere. We no longer consider Chris to be a reliable or trustworthy professional.

HCS Tax & Financial Services

HCS Tax & Financial Services

(9 reviews)

Pelham Bay

Used this tax service multiple times over the years and corporation name changes with no problems…read moreand satisfied service. I used the intuit service to upload tax forms and signed documents. They uploaded my completed tax forms onto another persons account. I also received the other persons completed tax forms and contacted them via phone to notify them. Immediately when I notified the tax preparer what they had done they removed it and told me they didn't see it. To top it off they forgot to send my e-file to the IRS on another occasion for a week until I called back. I spoke with a manger who apologized and told me that they have been very busy and it was an oversight. It defiantly wasn't an oversight when they took my $340.00.

If I could post minus a I would...The person who did my taxes did not input all of my info even…read morethough I dropped my info off an entire week prior. In addition there was a discrepancy with a deduction of a personal matter. The supervisor Michelle Goldman was obnoxious and dismissive when I attempted to explain that this health related deduction was included in my taxes the previous year. Everyone in the office heard my private business. Also the preparer kept speaking with an employee who kept stopping by the cubicle looking over her shoulder at my taxes while she consistently engaged him in conversation. Mr. Van Zandt where are you? The service of this preparer has run straight into the gutter.

Arrowpoint Tax Services - accountants - Updated May 2026

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